Posted 18 November 2004 - 09:08 PM
[quote name='http://www.theofficeexperts.com/word.htm']With Word closed, find and rename the normal.dot file on your system. If there is more than one, rename them all. To search for normal.dot, double-click My Computer. Hit the Search button. Type in "normal.dot" without the quotes, and hit search. See bulleted notes below for more information. To rename the file(s), right-click and hit Rename. Then rename the file(s) to abnormal.dot, normal1.dot, or anything you like--as long as it is not normal.dot.
If you cannot find normal.dot:
Check under User Templates in the Tools-Options menu of Word, on the File Locations tab. If you do not have "permission" to rename normal.dot, check with your network administrator or internal helpdesk (applies only on some PCs at work, not home users).
If you have Windows XP, you may need to turn on viewing of system files in order to find your normal.dot. To do so, open Windows Explorer, and go to Tools-Folder Options. Choose the View tab, and choose to Show Hidden Files and Folders.
After you have renamed normal.dot, launch Word.[/quote]