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Only Local Internet Access after Windows Update


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#1 jwalk

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Posted 05 February 2013 - 09:34 AM

Friday morning windows installed several updates on my work computer, most of them being Windows Defender stuff. No problems that day. Monday morning I come in and I could no longer connect to the internet, only our Local network.

The first thing I tried was to system restore prior to those updates. It removed all but one (KB915597). Windows says this cannot be uninstalled once it is installed.

I also googled this extensively and one of the fixes I tried was to go into Services, and both the wired connection and WLAN connection were set to manual and disabled so I set those both to automatic and restarted the computer. Still no internet access.

Even booting in safemode I have no access. I've run multiple virus scans, rebooted our modem (we don't have wireless), etc, etc.

Here are some logs I thought might be helpful in solving the issue. If anything else is required, I'll post it asap.

ipconfig/all
C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Design-Output
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-25-64-8B-DB-78
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6c5a:1901:6a62:2aaf%11(Preferred)
IPv4 Address. . . . . . . . . . . : 71.232.115.34(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Tuesday, February 05, 2013 9:10:44 AM
Lease Expires . . . . . . . . . . : Friday, February 08, 2013 9:03:15 AM
Default Gateway . . . . . . . . . : 71.232.112.1
DHCP Server . . . . . . . . . . . : 69.252.65.197
DHCPv6 IAID . . . . . . . . . . . : 251667812
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-68-A5-BE-00-25-64-8B-DB-78

DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:47e8:7322::47e8:7322(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Disabled

route print

Microsoft Windows [Version 6.0.6002]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>route print
===========================================================================
Interface List
11 ...00 25 64 8b db 78 ...... Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabi
t Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
13 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
17 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
14 ...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
22 ...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 71.232.112.1 71.232.115.34 20
71.232.112.0 255.255.252.0 On-link 71.232.115.34 276
71.232.115.34 255.255.255.255 On-link 71.232.115.34 276
71.232.115.255 255.255.255.255 On-link 71.232.115.34 276
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 71.232.115.34 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 71.232.115.34 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
22 1025 2002::/16 On-link
22 281 2002:47e8:7322::47e8:7322/128
On-link
11 276 fe80::/64 On-link
11 276 fe80::6c5a:1901:6a62:2aaf/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

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#2 InadequateInfirmity

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Posted 05 February 2013 - 10:16 PM

Open your device manager then left click your network adapters then right click and select uninstall for your wireless and wired connections.



Reboot your machine.

Hit start
Control Panel
NetWork & Sharing Center
Manage Network Connections
Right Click Your Connection
Select Properties
Un-Check Ipv6
Select ok





Run the Fix it below this remove the Tunnel Adapters from your machine.
http://go.microsoft.com/?linkid=9728872



Download Adware Cleaner Save it to your desktop Right Click it run it as admin Click the delete button allow it to run it will reboot your machine let it Attach the log in your next reply.
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

Set your dns to open dns or google dns.
http://theos.in/windows-xp/free-fast-public-dns-server-list/

http://www.computerhope.com/issues/ch001161.htm



Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.Now type or copy and paste the commands below one at a time hitting enter after each.

ipconfig /flushdns

ipconfig /registerdns

net stop "dns client"

net start "dns client"


nbtstat -R

nbtstat -RR

netsh winsock reset catalog

Exit

Restart computer.



After completing the above task then Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually

#3 InadequateInfirmity

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Posted 05 February 2013 - 10:17 PM

both the wired connection and WLAN connection were set to manual and disabled so I set those both to automatic and restarted the computer. Still no internet access.


You still need to start the services. :thumbup2:

#4 jwalk

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Posted 08 February 2013 - 04:54 PM

I did start those services but still no go. I'll give your list of steps a try.

A little update on what I've done:

Reformatted the hard drive, fresh install of vista. Reinstalled latest driver for the network card as well as all others. Still no Internet.

Power cycled the modem. Called Comcast and they reset it too. They saw no problems on their end.

Did every ipconfig step that anyone has ever mentioned on the Internet.... ever.

Disabled ipv6. Restarted a million times. Maybe some other stuff. Still no Internet.

Aside from trying what you posted, I may resort to throwing in a different network card to see if that one works. At least I could narrow down the problem.

#5 InadequateInfirmity

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Posted 08 February 2013 - 07:43 PM

Reformatted the hard drive, fresh install of vista

 

 

Might well be a hardware issue then,



#6 jwalk

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Posted 11 February 2013 - 08:59 AM

The windows fix it worked! Should I follow through on the rest of the steps? Thanks for all your help

#7 InadequateInfirmity

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Posted 11 February 2013 - 09:06 AM

Sure cant hurt that's certain most likely will speed up your connection a bit.

I also found this program recently it's called DNS jumper and will simply changing your dns.

http://download1us.softpedia.com/dl/6be4c38674109d758c05960f887880b4/5118fac9/100147321/software/internet/DnsJumper.zip



#8 jwalk

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Posted 11 February 2013 - 11:11 AM

Well like I said its a completely clean hard drive with a fresh vista install so some of the steps I decided to skip. I can change the DNS manually, I'd rather not resort to a program to do it.

#9 InadequateInfirmity

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Posted 11 February 2013 - 11:22 AM

Ok glad you have internet again I know how that can be without it just make sure and install the service packs if you have not already.

 

Happy surfing. :)






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