Thanks for the updates, but we do need to run a lot more checks on your system to solve the problems ...............
It seems that a few more scans / tests are required on the system - This is not going to be very quick, so please stay with us -
Please run the scan I left in my first post
and post the results back here -Simple method for Disk Check
- If this freezes after about 3 hours please reboot your computer manually and move on to the next steps
-Run a Disk Check on your C: drive (Main Drive) in Windows:
•Click Start ORB
and open Computer
•Right-click on C:
(or your main hard drive letter) and select Properties
•Click on the Tools
click the Check Now
•Mark the 2 boxes
next to Automatically fix file system errors
and Scan for and attempt recovery of bad sectors
•Click on the Start
•When the message box pops up
, click the Schedule disk check
button and >> Restart
<< your computer
•Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
Your computer will seem as if it is in "Safe Mode" during this check. This is normal -
This will take (on average
) from 1 to 2 hours, depending on your system, to complete the 5 stages - Please let it finish all stages -
Go have a coffee or you can watch if you like, but it is a boring scan
Once finished, it will reboot your system back to Normal Mode -Next -
Click on the start ORB > all programs > accessories > Right click on Command Prompt and select Run as Admin
Then type in sfc /scannow
and hit enter. Note the space between c and / as this is important -
The scan should take no more than 15 minutes (on average) unless you have badly un-correctable files.Next -
Please download AdwCleaner
by Xplode onto your desktop.
If you are prompted, please disable your Antivirus - Information for temp disable HEREClose all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete
Confirm each time with OK.NOTE
-Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.Next -
Please run a free online scan with the ESET Online Scanner
Disable your antivirus program - Information on A/V control (temp disable) HERE
Accept any security warnings from your browser.
Check Scan archives
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take quite some time.
When the scan completes, click on List of found threats
Click on Export to text file
, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.NOTE.
If ESET doesn't find any threats it will NOT produce any log.This can be left till last, as it is not as important as those above -
The only way to remove this file is by the Device Manager. Under System the device will be listed under HP 3D DriveGuard.
Right click and select uninstall and check the box the remove device software.
In addition the system restore issue should also be fixed.
Thank You -