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Windows 7 security issues


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37 replies to this topic

#1 uptheowls

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Posted 04 February 2013 - 09:43 PM

My laptop was having problems, security kept freezing when I wanted to scan. Then it denied access to my computer and documents etc.
Even in safe mode it wouldnt let me run anti virus scans, so after I while I just did a complete reinstall, but the problem still persists.
No anti virus can scan or update, it doesnt recognise usbs and its driving me crazy!!
Any help would be greatly appreciated,
Mark

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#2 noknojon

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Posted 04 February 2013 - 10:29 PM

Hello uptheowls and Welcome -
Can you please help us by providing a few logs -
Please download MiniToolBox, Save it to your desktop and run it.

Checkmark the following boxes:

•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
List devices >>(Problem only)<<
•List Users, Partitions and Memory size.
•List Minidump Files

Click Go and copy / paste the result (Result.txt) in your next reply -
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Download Security Check by Screen317 from HERE or HERE, and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

Thank You -

#3 uptheowls

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Posted 05 February 2013 - 07:02 AM

Thanks for the quick reply.
The mini toolbox kept crashing when it got to "getting devices" but here are the results it did manage to get

MiniToolBox by Farbar Version:10-01-2013
Ran by Candy (administrator) on 05-02-2013 at 06:56:15
Running from "C:\Users\Candy\Desktop"
Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= IP Configuration: ================================

Broadcom 802.11g Network Adapter = Wireless Network Connection (Connected)
Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Candy-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : vlan1.phub.net.cable.rogers.com

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-26-9E-01-6E-3B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : vlan1.phub.net.cable.rogers.com
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-26-82-0E-7D-CF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::882c:64ec:6821:7800%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : February-05-13 6:51:23 AM
Lease Expires . . . . . . . . . . : February-06-13 6:51:23 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 268445314
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-A2-12-E7-00-26-9E-01-6E-3B
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:2899:3437:3f57:fff4(Preferred)
Link-local IPv6 Address . . . . . : fe80::2899:3437:3f57:fff4%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{CB35ABB7-2917-49F8-B1D5-9A8F43F3D6E1}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: vlan1.phub.net.cable.rogers.com
Address: 192.168.0.1

Name: google.com
Addresses: 2607:f8b0:400b:801::1008
74.125.226.38
74.125.226.36
74.125.226.33
74.125.226.37
74.125.226.35
74.125.226.46
74.125.226.34
74.125.226.32
74.125.226.40
74.125.226.41
74.125.226.39


Pinging google.com [74.125.226.39] with 32 bytes of data:
Reply from 74.125.226.39: bytes=32 time=41ms TTL=56
Reply from 74.125.226.39: bytes=32 time=45ms TTL=56

Ping statistics for 74.125.226.39:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 45ms, Average = 43ms
Server: vlan1.phub.net.cable.rogers.com
Address: 192.168.0.1

Name: yahoo.com
Addresses: 206.190.36.45
98.138.253.109
98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=442ms TTL=53
Reply from 98.139.183.24: bytes=32 time=149ms TTL=53

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 149ms, Maximum = 442ms, Average = 295ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...00 26 9e 01 6e 3b ......Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
10...00 26 82 0e 7d cf ......Broadcom 802.11g Network Adapter
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.11 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.11 286
192.168.0.11 255.255.255.255 On-link 192.168.0.11 286
192.168.0.255 255.255.255.255 On-link 192.168.0.11 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.11 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.11 286
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:9d38:953c:2899:3437:3f57:fff4/128
On-link
10 286 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::2899:3437:3f57:fff4/128
On-link
10 286 fe80::882c:64ec:6821:7800/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
10 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/05/2013 06:55:48 AM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 3.3.8.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 91c

Start Time: 01ce039774e4b6a5

Termination Time: 0

Application Path: C:\Users\Candy\Desktop\MiniToolBox.exe

Report Id: f739f26d-6f8a-11e2-87a8-00269e016e3b

Error: (02/05/2013 06:52:04 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/05/2013 02:33:25 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x81000101).

Error: (02/05/2013 02:21:44 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x81000101).

Error: (02/05/2013 02:08:59 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x81000101).

Error: (02/05/2013 01:58:59 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\lpksetup.exe -Embedding; Description = Language Pack Removal; Error = 0x81000101).

Error: (02/05/2013 01:58:57 AM) (Source: System Restore) (User: )
Description: The scheduled restore point could not be created. Additional information: (0x81000101).

Error: (02/05/2013 01:58:57 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x81000101).

Error: (02/05/2013 01:02:38 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).

Error: (02/05/2013 00:53:04 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7600.16450 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: bd4

Start Time: 01ce0364718fd114

Termination Time: 60000

Application Path: C:\Windows\Explorer.EXE

Report Id: 1cd6fd69-6f58-11e2-a739-00269e016e3b


System errors:
=============
Error: (02/05/2013 06:51:51 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccHP
hpdskflt

Error: (02/05/2013 06:51:11 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:49:15 AM on ?05/?02/?2013 was unexpected.

Error: (02/05/2013 06:50:36 AM) (Source: hpdskflt) (User: )
Description:

Error: (02/05/2013 00:50:50 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).

Error: (02/05/2013 00:47:46 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccHP
hpdskflt

Error: (02/05/2013 00:46:18 AM) (Source: hpdskflt) (User: )
Description:

Error: (02/05/2013 00:45:31 AM) (Source: Service Control Manager) (User: )
Description: The TV Task Scheduler (TVTS) service terminated unexpectedly. It has done this 1 time(s).

Error: (02/05/2013 00:45:30 AM) (Source: Service Control Manager) (User: )
Description: The TV Background Capture Service (TVBCS) service terminated unexpectedly. It has done this 1 time(s).

Error: (02/05/2013 00:45:27 AM) (Source: Service Control Manager) (User: )
Description: The Cyberlink RichVideo Service(CRVS) service terminated unexpectedly. It has done this 1 time(s).

Error: (02/05/2013 00:45:25 AM) (Source: Service Control Manager) (User: )
Description: The Recovery Service for Windows service terminated unexpectedly. It has done this 1 time(s).


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2013-02-04 20:53:57.175
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-02-04 20:53:57.159
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-02-04 20:53:57.143
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-02-04 20:53:57.128
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-02-04 20:53:57.097
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player ActiveX (Version: 9.0.124.0)
Adobe Reader 9 (Version: 9.0.0)
Agere Systems HDA Modem
Broadcom 802.11 Wireless LAN Adapter (Version: 5.10.38.14)
Compatibility Pack for the 2007 Office system (Version: 12.0.4518.1014)
CyberLink DVD Suite (Version: 6.0.2126)
ESU for Microsoft Vista (Version: 1.0.0)
Hewlett-Packard Active Check for Health Check (Version: 1.1.15.2)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.64.0)
HP Active Support Library (Version: 3.1.6.1)
HP Customer Experience Enhancements (Version: 5.7.0.2664)
HP Doc Viewer (Version: 1.03.0001)
HP Help and Support (Version: 2.1.0.0)
HP MediaSmart DVD (Version: 2.0.2126)
HP MediaSmart Music/Photo/Video (Version: 2.0.2125)
HP MediaSmart SmartMenu (Version: 2.0.8)
HP MediaSmart TV (Version: 2.0.0924)
HP MediaSmart Webcam (Version: 2.0.0926)
HP MULTIPLE MODEM INSTALLER for VISTA (Version: 1.0.0.30)
HP Quick Launch Buttons 6.40 H2 (Version: 6.40 H2)
HP Total Care Advisor (Version: 2.4.4941.2798)
HP Update (Version: 4.000.010.008)
HP User Guides 0128 (Version: 1.00.0000)
HP Wireless Assistant (Version: 3.00 K2)
HPTCSSetup (Version: 1.1.1955.2793)
IDT Audio (Version: 1.0.6087.0)
Intel® Graphics Media Accelerator Driver
Java™ 6 Update 39 (Version: 6.0.390)
Java™ 6 Update 7 (Version: 1.6.0.70)
LabelPrint (Version: 2.5.0919)
LightScribe System Software 1.14.17.1 (Version: 1.14.17.1)
Microsoft Live Search Toolbar (Version: 3.0.541.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Home and Student 2007 (Version: 12.0.4518.1014)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 1.0.30716.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Works (Version: 9.7.0621)
muvee Reveal (Version: 7.0.35.6951)
My HP Games (Version: 1.0.0.62)
NetZero Preloader (Version: 1.0.0)
Norton Internet Security (Version: 20.2.1.22)
Power2Go (Version: 6.0.2119)
PowerDirector (Version: 7.0.2119)
ProtectSmart Hard Drive Protection (Version: 3.10.1.7)
Realtek 8169 8168 8101E 8102E Ethernet Driver (Version: 1.00.0000)
Realtek USB 2.0 Card Reader (Version: 3.0.1.3)
SPORE Creature Creator Trial Edition (Version: 1.00.0000)
Synaptics Pointing Device Driver (Version: 11.1.18.0)
Update for Office 2007 (KB934528)
Windows Driver Package - ENE (enecir) HIDClass (09/04/2008 2.6.0.0) (Version: 09/04/2008 2.6.0.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 28%
Total physical RAM: 3999.21 MB
Available physical RAM: 2854.55 MB
Total Pagefile: 7996.56 MB
Available Pagefile: 6827.97 MB
Total Virtual: 4095.88 MB
Available Virtual: 3951.52 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:285.97 GB) (Free:251.49 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:12.12 GB) (Free:1.92 GB) NTFS

I'll post the security check next

#4 uptheowls

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Posted 05 February 2013 - 07:14 AM

The security check is taking an age, it has got to 'performing system health check' and hasnt done anything for 10 minutes. I ran the same programme on another laptop and it was done in a minute or two. I have a feeling its not going to do anything! But I'll leave it to do its thing and post the results when they become available.
Thanks

#5 uptheowls

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Posted 05 February 2013 - 07:29 AM

Still nothing, I'm off out for a couple of hours so I'll leave it and hopefully it will have done something for when I get back.

I cant wait to get this sorted out, so frustrating!!

#6 uptheowls

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Posted 05 February 2013 - 11:12 AM

Had to run the security check in safe mode to get the results (minitoolbox still didnt complete in safe mode, getting stuck in the same place as above)
here are the security check results

Results of screen317's Security Check version 0.99.57
Windows 7 x64 (UAC is enabled)
Out of date service pack!!
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Java™ 6 Update 39
Java™ 6 Update 7
Java version out of Date!
Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````


I look forward to hearing from you guys!

#7 noknojon

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Posted 05 February 2013 - 03:39 PM

Hi -
Lets start out with a few basics -
Please delete these 2 versions of Java from Programs and Features. The current at last check was 7 Update 13
Java™ 6 Update 39 (Version: 6.0.390)
Java™ 6 Update 7 (Version: 1.6.0.70)

Look in Control Panel for a Java Icon. The second tab is Update. Follow the directions - If no icon I can tell you how to Manually update
These 2 can be deleted also while in Control Panel as they are End of Life now -
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)


http://go.microsoft.com/?linkid=9668866 << Run this M/soft Fixit Program
Click Run and follow any onscreen directions - This will also reset your Hosts File for you -

Are you able to access Windows Updates, as there seems to be updates missing, and you should be running Windows7 SP1 by now -

Thank You -

#8 uptheowls

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Posted 05 February 2013 - 03:55 PM

Java wont let me unistall it, it just freezes, same with the update.
Windows explorer then restarted itself and now I cant access control panel to try and unistall it.

Windows update got to a certain point and froze, it did this numerous times, I even left it overnight and it was still on the same update.

I'll try the fix it link and get back to you.

#9 uptheowls

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Posted 05 February 2013 - 04:12 PM

Fix it is in process...I'll let you know results as soon as I do.

I really appreciate the help!

#10 noknojon

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Posted 05 February 2013 - 04:29 PM

Hi -
Thanks for the updates, but we do need to run a lot more checks on your system to solve the problems ...............
It seems that a few more scans / tests are required on the system - This is not going to be very quick, so please stay with us -

Please run the scan I left in my first post and post the results back here -

Simple method for Disk Check - If this freezes after about 3 hours please reboot your computer manually and move on to the next steps -

Run a Disk Check on your C: drive (Main Drive) in Windows:
•Click Start ORB and open Computer
•Right-click on C: (or your main hard drive letter) and select Properties
•Click on the Tools tab
•Under Error-checking click the Check Now... button
•Mark the 2 boxes next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
•Click on the Start button
•When the message box pops up, click the Schedule disk check button and >> Restart << your computer
•Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
Your computer will seem as if it is in "Safe Mode" during this check. This is normal -
This will take (on average) from 1 to 2 hours, depending on your system, to complete the 5 stages - Please let it finish all stages -
Go have a coffee or you can watch if you like, but it is a boring scan
Once finished, it will reboot your system back to Normal Mode -

Next -
Click on the start ORB > all programs > accessories > Right click on Command Prompt and select Run as Admin.
Then type in sfc /scannow and hit enter. Note the space between c and / as this is important -
The scan should take no more than 15 minutes (on average) unless you have badly un-correctable files.

Next -
Please download AdwCleaner by Xplode onto your desktop.
If you are prompted, please disable your Antivirus - Information for temp disable HERE
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with OK.
NOTE -Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

Next -
Please run a free online scan with the ESET Online Scanner
Disable your antivirus program - Information on A/V control (temp disable) HERE if needed
Tick the box next to YES, I accept the Terms of Use
Click Start
Accept any security warnings from your browser.
Check Scan archives
Click Start
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take quite some time.
When the scan completes, click on List of found threats
Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
NOTE. If ESET doesn't find any threats it will NOT produce any log.

This can be left till last, as it is not as important as those above -
Re: hpdskflt Error -
The only way to remove this file is by the Device Manager. Under System the device will be listed under HP 3D DriveGuard.
Right click and select uninstall and check the box the remove device software.
In addition the system restore issue should also be fixed.

Thank You -

#11 uptheowls

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Posted 05 February 2013 - 04:31 PM

Its currently trying to install an update, but it did this last night and didnt move for 8 hours. Should I just restart and follow the steps you put above?

#12 uptheowls

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Posted 05 February 2013 - 04:33 PM

Its crashed so I'll start with the above steps and let you know

#13 uptheowls

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Posted 05 February 2013 - 04:39 PM

Crashed again when it got to 'getting devices' here are the results it did post

MiniToolBox by Farbar Version:10-01-2013
Ran by Candy (administrator) on 05-02-2013 at 16:37:13
Running from "C:\Users\Candy\Desktop"
Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

# ::1 localhost


========================= Event log errors: ===============================

Application errors:
==================
Error: (02/05/2013 04:36:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/05/2013 04:21:27 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Installed Microsoft Fix it 50267; Error = 0x81000101).

Error: (02/05/2013 04:12:56 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).

Error: (02/05/2013 04:11:10 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Installed Microsoft Fix it 50267; Error = 0x81000101).

Error: (02/05/2013 04:00:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/05/2013 03:54:18 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7600.16450 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 634

Start Time: 01ce03db93c77ec4

Termination Time: 60000

Application Path: C:\Windows\Explorer.EXE

Report Id:

Error: (02/05/2013 03:15:48 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).

Error: (02/05/2013 03:02:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/05/2013 02:58:15 PM) (Source: Application Hang) (User: )
Description: The program ccSvcHst.exe version 12.2.1.4 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 6c4

Start Time: 01ce03bafeb60494

Termination Time: 78

Application Path: C:\Program Files (x86)\Norton Internet Security\Engine\20.2.1.22\ccSvcHst.exe

Report Id: 5a944464-6fce-11e2-8b00-00269e016e3b

Error: (02/05/2013 02:50:45 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).


System errors:
=============
Error: (02/05/2013 04:35:30 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccHP
hpdskflt

Error: (02/05/2013 04:35:21 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (02/05/2013 04:34:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:33:13 PM on ?05/?02/?2013 was unexpected.

Error: (02/05/2013 04:34:09 PM) (Source: hpdskflt) (User: )
Description:

Error: (02/05/2013 04:00:04 PM) (Source: Service Control Manager) (User: )
Description: The hpqwmiex service failed to start due to the following error:
%%1053

Error: (02/05/2013 04:00:04 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the hpqwmiex service to connect.

Error: (02/05/2013 04:00:04 PM) (Source: DCOM) (User: )
Description: 1053hpqwmiex{F5539356-2F02-40D4-999E-FA61F45FE12E}

Error: (02/05/2013 03:59:32 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccHP
hpdskflt

Error: (02/05/2013 03:59:23 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (02/05/2013 03:58:52 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:56:42 PM on ?05/?02/?2013 was unexpected.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2013-02-04 20:53:57.175
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-02-04 20:53:57.159
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-02-04 20:53:57.143
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-02-04 20:53:57.128
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-02-04 20:53:57.097
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player ActiveX (Version: 9.0.124.0)
Adobe Reader 9 (Version: 9.0.0)
Agere Systems HDA Modem
Broadcom 802.11 Wireless LAN Adapter (Version: 5.10.38.14)
Compatibility Pack for the 2007 Office system (Version: 12.0.4518.1014)
CyberLink DVD Suite (Version: 6.0.2126)
ESU for Microsoft Vista (Version: 1.0.0)
Google Chrome (Version: 24.0.1312.57)
Google Update Helper (Version: 1.3.21.123)
Hewlett-Packard Active Check for Health Check (Version: 1.1.15.2)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.64.0)
HP Active Support Library (Version: 3.1.6.1)
HP Customer Experience Enhancements (Version: 5.7.0.2664)
HP Doc Viewer (Version: 1.03.0001)
HP Help and Support (Version: 2.1.0.0)
HP MediaSmart DVD (Version: 2.0.2126)
HP MediaSmart Music/Photo/Video (Version: 2.0.2125)
HP MediaSmart SmartMenu (Version: 2.0.8)
HP MediaSmart TV (Version: 2.0.0924)
HP MediaSmart Webcam (Version: 2.0.0926)
HP MULTIPLE MODEM INSTALLER for VISTA (Version: 1.0.0.30)
HP Quick Launch Buttons 6.40 H2 (Version: 6.40 H2)
HP Total Care Advisor (Version: 2.4.4941.2798)
HP Update (Version: 4.000.010.008)
HP User Guides 0128 (Version: 1.00.0000)
HP Wireless Assistant (Version: 3.00 K2)
HPTCSSetup (Version: 1.1.1955.2793)
IDT Audio (Version: 1.0.6087.0)
Intel® Graphics Media Accelerator Driver
Java™ 6 Update 39 (Version: 6.0.390)
Java™ 6 Update 7 (Version: 1.6.0.70)
LabelPrint (Version: 2.5.0919)
LightScribe System Software 1.14.17.1 (Version: 1.14.17.1)
Microsoft Live Search Toolbar (Version: 3.0.541.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Home and Student 2007 (Version: 12.0.4518.1014)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 1.0.30716.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Works (Version: 9.7.0621)
muvee Reveal (Version: 7.0.35.6951)
My HP Games (Version: 1.0.0.62)
NetZero Preloader (Version: 1.0.0)
Norton Internet Security (Version: 20.2.1.22)
Power2Go (Version: 6.0.2119)
PowerDirector (Version: 7.0.2119)
ProtectSmart Hard Drive Protection (Version: 3.10.1.7)
Realtek 8169 8168 8101E 8102E Ethernet Driver (Version: 1.00.0000)
Realtek USB 2.0 Card Reader (Version: 3.0.1.3)
SPORE Creature Creator Trial Edition (Version: 1.00.0000)
Synaptics Pointing Device Driver (Version: 11.1.18.0)
Update for Office 2007 (KB934528)
Windows Driver Package - ENE (enecir) HIDClass (09/04/2008 2.6.0.0) (Version: 09/04/2008 2.6.0.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 21%
Total physical RAM: 3999.21 MB
Available physical RAM: 3138.41 MB
Total Pagefile: 7996.56 MB
Available Pagefile: 7043.17 MB
Total Virtual: 4095.88 MB
Available Virtual: 3951.52 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:285.97 GB) (Free:250.99 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:12.12 GB) (Free:1.92 GB) NTFS


I'll run the disk check now and let you know the results when its finished

#14 noknojon

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Posted 05 February 2013 - 04:40 PM

Thanks for the on-going updates.
I have this under my main watched item, and I will check it every 10 to 15 minutes -
EDIT - Sorry - This was my first post, but the board corrupted it -
Please download Farbar Service Scanner and run it on the computer with the issue.
•Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
•Press "Scan".
•It will create a log (FSS.txt) in the same directory the tool is run.
•Please copy and paste the log to your reply.

Edited by noknojon, 05 February 2013 - 04:46 PM.


#15 noknojon

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Posted 05 February 2013 - 04:59 PM

Hi -
Here is a direct link to SP1 update pages - The one you want is the Second Bottom one (for x64 systems)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda
If you are encountering a problem when installing the service pack from Windows update, see Troubleshoot problems installing a service pack for Windows 7.

Hope this helps -




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