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Possible malware/keylogger?


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8 replies to this topic

#1 rascboy

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Posted 04 February 2013 - 12:19 PM

Hi guys,

I recently have been having some problems with my computer and i'm not sure if I've been infected or not with malware and/or a keylogger. I've run Super Anti-Spyware but it didn't come up with anything except for some adware tracking cookies. My system memory also seems to always be running at almost 50% even though I don't have much running. I ran HijackThis and attached a log. Would you guys be able to look at that and tell me if there's anything running on my machine that shouldn't be?

Thanks so much in advance!

Attached Files



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#2 nasdaq

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Posted 06 February 2013 - 09:40 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html


Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).

Please post the logs for my review.

#3 rascboy

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Posted 06 February 2013 - 12:18 PM

Hi Nasdaq,

The machine in question is my home machine so I will do all these steps once I get home from work tonight and post them as soon as they're done. Thanks!

#4 rascboy

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Posted 07 February 2013 - 04:45 AM

Hi, i've attached the log files as requested!

 

 

 Results of screen317's Security Check version 0.99.57  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 8 Out of date! 
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
 Windows Firewall Disabled!  
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.70.0.1100  
 JavaFX 2.1.1    
 Java™ 6 Update 31  
 Java 7 Update 11  
 Adobe Flash Player 11.5.502.146  
 Adobe Reader 9 Adobe Reader out of Date! 
 Mozilla Firefox (18.0.1) 
 Google Chrome 24.0.1312.56  
 Google Chrome 24.0.1312.57  
 Google Chrome Plugins...  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 2% 
````````````````````End of Log`````````````````````` 

Attached Files


Edited by nasdaq, 08 February 2013 - 10:22 AM.


#5 nasdaq

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Posted 08 February 2013 - 10:49 AM

Did you loose anything important in that folder?
c:\users\Leonard Kong\Leonard Kong
 
We can restore it.
===
 
Secure your system by updating 3rd party programs.
 
Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
 
Be careful not to install malware posing as Java update!
Important read this blog.
 
Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
 
How to disable Java in your browsers
 
You can manually check your present version and update as recommended.
 
If present remove the old version(s) of Java using the Add/Remove Programs applet.
 
 
Java™ 6 Update 31  
 Java 7 Update 11  
 
 
Java 7 update 10 introduced important new security controls
You can read about it here.
 
Note
Java security update installs Ask Toolbar by default -- a single click in a multi-step installer.
I suggest that your un-check the box "Install the Ask Toolbar" before proceeding.
===
 
Get the latest version of the  Adobe Reader.
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.
 
When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
===
 
Remove the AdWare, PUP (Potentially Unwanted Program) installed on your computer.
 
  •  
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Everything that was found will be deleted.
  • Follow the prompts to reboot the computer. A text file will open after the restart.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number)..
 
 
Please let me know what problem persists.


#6 nasdaq

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Posted 14 February 2013 - 10:56 AM

Are you still with me?



#7 rascboy

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Posted 15 February 2013 - 11:53 AM

Hi Nasdaq,

 

I still am, for some reason the forums aren't notifying me when I get a reply even though I set it to that. It was working before when I got the first post you had updated it with... I'll run those tonight when I get home. 

 

Thanks again!


Edited by rascboy, 15 February 2013 - 11:57 AM.


#8 rascboy

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Posted 19 February 2013 - 06:17 PM

Okay all done! Here is the log file...

Attached Files



#9 nasdaq

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Posted 20 February 2013 - 09:31 AM

Looking good.
 
If all is well:
 
Time for some housekeeping
The following will implement some cleanup procedures as well as reset  System Restore points:
 
Click Start > Run  and copy/paste the following bold text into the Run box and click OK:
 
ComboFix /Uninstall 
===
 
To remove AdwCleaner.
 
Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.
 
If you decide to keep the AdwCleaner tool make sure delete your version and download the latest before running it.
 
Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.
 
Surf Safely, and Think Prevention!
===





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