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spyware and laptop hot and crashy


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#1 bandy12

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Posted 04 February 2013 - 02:16 AM

Hi,

I have a dell inspiron laptop running win 7 home. For a while it has been running hotter than before and it also crashes more often. I cleared a lot of space but it still seems to persist. I ran Spybot and SuperAntiSpyware and these say they have cleaned things, but in Safe mode, they crash the system. Although I have cleared the settings in Chrome, when I click for a new tab, 5 or 6 new tabs with unknown search providers appear.
I have read the preparation guide and backed up the disk, and run HiJackThis, and I don't know which processes to Fix or if it's safe to Fix them all.
Could someone suggest the next step in the process?
Thanks for any help,
Lawrence

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#2 InadequateInfirmity

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Posted 05 February 2013 - 03:52 AM

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:

Flush DNS
Report IE Proxy Settings
Report FF Proxy Settings
Reset Ie proxy Settins
Reset FF proxy settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

Download Adware Cleaner run it Click the delete button allow it to run and post the log it creates.

http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner


Download the junkware removal tool save it to your desktop run it in safe mode post the log.
http://thisisudax.org/downloads/JRT.exe


Download Emsisoft Emergency Kit and save it to your desktop. Right-click on EmsisoftEmergencyKit.zip and select Extract All.... Leave all settings as they are and click Extract. You will now have a folder named EmsisoftEmergencyKit on your desktop.

Open the EmsisoftEmergencyKit
http://www.emsisoft.com/en/software/eek/download/
folder and double-click Start.exe.
A new window will open. Under "Run Directly:" click Emergency Kit Scanner.
When asked to run an online update, click Yes.
When the update is finished, click the Back to Security Status link in the left corner. On the main screen click the Scan Now button.
Select the Deep Scan option and click the SCAN button.
When the scan is finished click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
Click the View Report button and in the Reports window double-click on the most recent log. Note, logs are named as follows: a2scan_<date>-<time>.txt.
Copy/paste the report contents in your next reply.

#3 boopme

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Posted 05 February 2013 - 10:46 AM

I have read the preparation guide and backed up the disk, and run HiJackThis, and I don't know which processes to Fix or if it's safe to Fix them all.


Did you do steps 6,7 and 8?
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#4 InadequateInfirmity

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Posted 05 February 2013 - 08:04 PM

At Bandy would you like to go through the steps here or would you like to go through the malware removal forum?




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