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(Seemingly) Random Reboots


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43 replies to this topic

#1 flipsix3

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Posted 03 February 2013 - 03:52 AM

Hi folks, somewhat tech-literate user looking for assistance with an issue that's mystifying me. I have a machine running Win7, around 6-8 months old. home-build from components, purchased from reputable UK suppliers and the Mobo came with memory and processor already fitted and tested. I've experienced random rebooting of the machine which doesn't appear to follow any pattern that I'd associate with overheating etc, and the strange thing is that it also appears to be when 'load' on the system is at its lightest.

I run some higher end gaming software, such as Guild Wars 2, Far Cry 3, X-Com etc - and I can play these for hours on end with little or no problem (in the last 6 months I've maybe had 3-4 resets/reboots occur when gaming), however when simply on my desktop they're more prevalent. Often this may occur when putting the machine into Sleep or restoring from Sleep, but also during general usage such as browsing the net, backing up folders, and can even occur when just standing idle. There seems to be no time trigger involved, can be as soon as I start the machine up, or after several minutes/hours.

The event viewer shows the following as the usual entry following such an incident:

A fatal hardware error has occurred.

Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: 25
Processor ID: 0

I also see the following yellow-flagged event around the same areas in the log:

A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor ID: 2

I've attached a fresh DXDiag log as of this morning, and would be grateful for any pointers anyone might have regarding a start point. |Google searches of the above seem to not pin down to anything like a single common cause, and I'm at a bit of a loss for where to start.

Attached Files



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#2 jhayz

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Posted 03 February 2013 - 04:16 AM

Hi Flipsix3, since you've mentioned of random reboots or restart... Try disabling the auto restart by pressing F8 on early bootup and then choose 'disable auto restart'. A bluescreen with error codes and messages will appear on the next time this would happen. Please post the messages on your next reply.

Try downloading Speccy and then install the program. To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.


Download MiniToolBox and select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size.
A notepad will open then copy-paste the report on your next reply.

Tekken
 


#3 caperjac

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Posted 03 February 2013 - 07:32 AM

Error Type: Cache Hierarchy Error

are you overclocking the CPU by any chance ,if so knock it back a bit and try using it

My answers are my opinion only,usually


#4 flipsix3

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Posted 03 February 2013 - 02:39 PM

Hi folks, thanks for the first steps. No overclocking here, something I've never had the confidence/interest to do.

I've downloaded the suggested programs and will try and run through asap - as well as getting info from next crash. Timing could be better, as I'm going to be away from home for a day or two early this week, but I'll try to at least get the Speccy and Minitoolbox outputs posted as quick as I can

Dave

#5 flipsix3

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Posted 06 February 2013 - 04:22 PM

MiniToolBox report:

MiniToolBox by Farbar Version:10-01-2013
Ran by flipsix3 (administrator) on 06-02-2013 at 21:21:36
Running from "C:\Users\flipsix3\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/06/2013 08:27:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/04/2013 07:38:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/04/2013 07:37:39 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding 19 3.0.168.192.in-addr.arpa. PTR flipsix3-PC.local.

Error: (02/04/2013 07:37:39 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.3:5353 21 3.0.168.192.in-addr.arpa. PTR flipsix3-PC-2.local.

Error: (02/04/2013 07:07:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/03/2013 07:37:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/03/2013 07:36:24 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding 19 3.0.168.192.in-addr.arpa. PTR flipsix3-PC.local.

Error: (02/03/2013 07:36:24 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.3:5353 21 3.0.168.192.in-addr.arpa. PTR flipsix3-PC-2.local.

Error: (02/03/2013 08:27:32 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/03/2013 08:27:24 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.


Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)


System errors:
=============
Error: (02/06/2013 08:25:52 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (02/06/2013 08:25:41 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (02/05/2013 01:08:43 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (02/04/2013 07:37:38 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (02/04/2013 07:37:31 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (02/04/2013 05:53:21 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (02/04/2013 07:06:11 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (02/03/2013 09:59:30 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (02/03/2013 07:36:42 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (02/03/2013 07:36:23 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
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Adobe Setup (Version: 1.0)
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aioprnt (Version: 5.3.1.0)
aioscnnr (Version: 6.2.3.10)
aioscnnr (Version: 7.3.4.0)
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
ARMA 2
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ASUSUpdate (Version: 7.18.03)
ATI Catalyst Install Manager (Version: 3.0.762.0)
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AVG 2013 (Version: 13.0.2639)
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AVG 2013 (Version: 2013.0.2897)
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Batman: Arkham City™
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Belkin N Wireless USB Adapter Setup (Version: 2.20)
BioShock 2
Bonjour (Version: 3.0.0.10)
Botanicula
C4USelfUpdater (Version: 1.00.0000)
center (Version: 6.2.5.0)
Cool & Quiet
D3DX10 (Version: 15.4.2368.0902)
DiRT Showdown
Dual-Core Optimizer (Version: 1.1.4.0169)
EPU-4 Engine (Version: 1.02.01)
essentials (Version: 6.0.14.0)
Far Cry® 3
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Last.fm 1.5.4.27091
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Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
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Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
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Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
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Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
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Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
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NVIDIA 3D Vision Controller Driver 296.10 (Version: 296.10)
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XCOM: Enemy Unknown

========================= Memory info: ===================================

Percentage of memory in use: 15%
Total physical RAM: 16366.12 MB
Available physical RAM: 13769.48 MB
Total Pagefile: 32730.43 MB
Available Pagefile: 29847.55 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.91 MB

========================= Partitions: =====================================

1 Drive c: (System Drive) (Fixed) (Total:465.66 GB) (Free:378.03 GB) NTFS
2 Drive d: (1Tb Master Storage) (Fixed) (Total:931.39 GB) (Free:541.34 GB) NTFS
3 Drive e: (Additional Storage) (Fixed) (Total:465.76 GB) (Free:103.55 GB) NTFS

========================= Users: ========================================

User accounts for \\FLIPSIX3-PC

Administrator flipsix3 Guest
UpdatusUser


**** End of log ****

#6 flipsix3

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Posted 06 February 2013 - 04:25 PM

Speccy report:

http://speccy.piriform.com/results/6Tq7sM5d73O1OJWDJ24jBiY

As yet, not been ab;e to produce a crash event in the last couple of days due to limited time on the machine, but still keeping an eye on it

#7 jhayz

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Posted 07 February 2013 - 01:28 AM

We will wait for the next crash event. But as of now there are some things I would suggest like not using the sleep/hibernate functions on any desktops. They are not worth the function generally on desktops. The power saving feature were likely made for newer laptop models IMO. The bugs or glitch can come from both the hardware and software/drivers compatibility when reinitialization or coming out of sleep or hibernation resulting on unwanted effects. Regarding to reboots during gameplay, there is a newer driver version for your Nvidia GTS card here. There is also a newer BIOS version for the motherobard though not yet recommended this time and could be a last resort if everything fails. I would also recommend using Microsoft Security Essentials and replace the AVG antivirus instead.

Tekken
 


#8 flipsix3

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Posted 08 February 2013 - 03:59 PM

http://speccy.piriform.com/results/5Loa7H5oTGEJ17XeVUJEnTW

 

New Speccy report, following crash this evening (from Windows desktop - no 'foreground' programs running). Will update Gfx driver asap, leaving BIOS for now 



#9 flipsix3

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Posted 08 February 2013 - 04:00 PM

...and MiniToolbox following crash

 

 

MiniToolBox by Farbar  Version:10-01-2013
Ran by flipsix3 (administrator) on 08-02-2013 at 20:59:48
Running from "C:\Users\flipsix3\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/08/2013 08:23:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/08/2013 08:19:58 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (02/08/2013 07:50:50 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/06/2013 08:27:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/04/2013 07:38:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/04/2013 07:37:39 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   19 3.0.168.192.in-addr.arpa. PTR flipsix3-PC.local.
 
Error: (02/04/2013 07:37:39 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.3:5353   21 3.0.168.192.in-addr.arpa. PTR flipsix3-PC-2.local.
 
Error: (02/04/2013 07:07:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/03/2013 07:37:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/03/2013 07:36:24 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   19 3.0.168.192.in-addr.arpa. PTR flipsix3-PC.local.
 
 
System errors:
=============
Error: (02/08/2013 08:22:07 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Component: AMD Northbridge
Error Source: 3
Error Type: 25
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (02/08/2013 08:22:06 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/08/2013 08:21:57 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/08/2013 08:21:54 PM) (Source: BugCheck) (User: )
Description: 0x00000124 (0x0000000000000000, 0xfffffa800e06d038, 0x0000000000000000, 0x0000000000000000)C:\Windows\Minidump\020813-30498-01.dmp020813-30498-01
 
Error: (02/08/2013 08:21:53 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 20:19:59 on ?08/?02/?2013 was unexpected.
 
Error: (02/08/2013 07:49:46 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/08/2013 07:49:16 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/06/2013 09:52:15 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/06/2013 08:25:52 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/06/2013 08:25:41 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color - Photoshop Specific (Version: 1.0)
Adobe Color Common Settings (Version: 1.0)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color JA Extra Settings (Version: 1.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe ExtendScript Toolkit 2 (Version: 2.0)
Adobe Flash Player 11 Plugin (Version: 11.3.300.257)
Adobe Fonts All (Version: 1.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe PDF Library Files (Version: 8.0)
Adobe Photoshop CS3 (Version: 10)
Adobe Photoshop CS3 (Version: 10.0)
Adobe Photoshop Lightroom 3 64-bit (Version: 3.0.2)
Adobe Reader 9.2 (Version: 9.2.0)
Adobe Setup (Version: 1.0)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe Type Support (Version: 1.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
AI Suite (Version: 1.06.22)
aioprnt (Version: 5.3.1.0)
aioscnnr (Version: 6.2.3.10)
aioscnnr (Version: 7.3.4.0)
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
ARMA 2
ARMA 2: Operation Arrowhead
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.10.0.0)
ASUSUpdate (Version: 7.18.03)
ATI Catalyst Install Manager (Version: 3.0.762.0)
µTorrent (Version: 2.0.2)
AVG 2013 (Version: 13.0.2639)
AVG 2013 (Version: 13.0.2897)
AVG 2013 (Version: 2013.0.2897)
AVG Security Toolbar (Version: 14.0.2.14)
Batman: Arkham City™
BattlEye for OA Uninstall
BattlEye Uninstall
Belkin N Wireless USB Adapter Setup (Version: 2.20)
BioShock 2
Bonjour (Version: 3.0.0.10)
Botanicula
C4USelfUpdater (Version: 1.00.0000)
center (Version: 6.2.5.0)
Cool & Quiet
D3DX10 (Version: 15.4.2368.0902)
DiRT Showdown
Dual-Core Optimizer (Version: 1.1.4.0169)
EPU-4 Engine (Version: 1.02.01)
essentials (Version: 6.0.14.0)
Far Cry® 3
FIFA 12 (Version: 1.0.0.0)
Football Manager 2013
Football Manager 2013 Editor
Football Manager 2013 Resource Archiver
Google Chrome (Version: 24.0.1312.57)
I Am Alive
iTunes (Version: 11.0.1.12)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 32 (Version: 6.0.320)
Kodak AIO Printer (Version: 7.0.3.0)
KODAK AiO Software (Version: 7.6.12.20)
Last.fm 1.5.4.27091
Magic Online (Version: 3.00.0000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Xbox 360 Accessories 1.2 (Version: 1.20.146.0)
Mozilla Thunderbird 12.0.1 (x86 en-GB) (Version: 12.0.1)
MSVCRT (Version: 15.4.2862.0708)
NVIDIA 3D Vision Controller Driver (Version: 280.19)
NVIDIA 3D Vision Controller Driver 296.10 (Version: 296.10)
NVIDIA 3D Vision Driver 306.97 (Version: 306.97)
NVIDIA Control Panel 306.97 (Version: 306.97)
NVIDIA Graphics Driver 306.97 (Version: 306.97)
NVIDIA HD Audio Driver 1.3.12.0 (Version: 1.3.12.0)
NVIDIA Install Application (Version: 2.1002.85.551)
NVIDIA PhysX (Version: 9.12.0213)
NVIDIA PhysX System Software 9.12.0213 (Version: 9.12.0213)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.0697)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
ocr (Version: 6.2.3.50)
Oil Rush
OpenAL
Orcs Must Die!
Origin (Version: 9.1.3.2637)
PC Probe II (Version: 1.04.92)
PDF Settings (Version: 1.0)
Platform (Version: 1.34)
Play withSIX (Version: 1.00.0174)
PreReq (Version: 6.2.3.0)
PrintProjects (Version: 1.0.0.9282)
PunkBuster Services (Version: 0.993)
RAIDXpert (Version: 3.2.1540.10)
Rapture3D 2.4.11 Game
Realtek Ethernet Controller Driver (Version: 7.43.321.2011)
Realtek Ethernet Diagnostic Utility (Version: 1.00.0000)
Saints Row: The Third
Skype™ 6.0 (Version: 6.0.126)
Speccy (Version: 1.20)
Splice
Spotify (Version: 0.8.3.222.g317ab79d)
Steam (Version: 1.0.0.0)
TeamSpeak 3 Client (Version: 3.0.6)
Turbo Key (Version: 1.01.03)
Ubisoft Game Launcher (Version: 1.0.0.0)
Universe Sandbox
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760586) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Uplay (Version: 2.0)
Ventrilo Client for Windows x64 (Version: 3.0.8.0)
VIA Platform Device Manager (Version: 1.34)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
XCOM: Enemy Unknown
 
========================= Memory info: ===================================
 
Percentage of memory in use: 16%
Total physical RAM: 16366.12 MB
Available physical RAM: 13688.16 MB
Total Pagefile: 32730.43 MB
Available Pagefile: 29721.67 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.91 MB
 
========================= Partitions: =====================================
 
1 Drive c: (System Drive) (Fixed) (Total:465.66 GB) (Free:377.78 GB) NTFS
2 Drive d: (1Tb Master Storage) (Fixed) (Total:931.39 GB) (Free:541.34 GB) NTFS
3 Drive e: (Additional Storage) (Fixed) (Total:465.76 GB) (Free:103.55 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\FLIPSIX3-PC
 
Administrator            flipsix3                 Guest                    
UpdatusUser              
 
 
**** End of log ****


#10 jhayz

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Posted 08 February 2013 - 09:21 PM

Try updating the Video card driver. What is your PSU wattage/brand? You can borrow one of the same or higher wattage.


Tekken
 


#11 flipsix3

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Posted 10 February 2013 - 09:12 AM

Video drivers successfully updated. Latest 'reboot' was at boot-up immediately after inputting password on the user login screen - MiniToolBox results (Log entries only) following that one...
 
MiniToolBox by Farbar  Version:10-01-2013
Ran by flipsix3 (administrator) on 10-02-2013 at 14:11:15
Running from "C:\Users\flipsix3\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/10/2013 08:39:09 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2013 06:50:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/10/2013 06:48:57 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   19 3.0.168.192.in-addr.arpa. PTR flipsix3-PC.local.
 
Error: (02/10/2013 06:48:57 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.3:5353   21 3.0.168.192.in-addr.arpa. PTR flipsix3-PC-2.local.
 
Error: (02/09/2013 07:16:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2013 02:59:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/09/2013 06:05:31 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/08/2013 08:23:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/08/2013 08:19:58 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (02/08/2013 07:50:50 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (02/10/2013 02:10:57 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Component: AMD Northbridge
Error Source: 3
Error Type: 25
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (02/10/2013 02:10:39 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/10/2013 02:10:37 PM) (Source: BugCheck) (User: )
Description: 0x00000124 (0x0000000000000000, 0xfffffa800e14f8f8, 0x0000000000000000, 0x0000000000000000)C:\Windows\Minidump\021013-38610-01.dmp021013-38610-01
 
Error: (02/10/2013 02:10:36 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 14:09:24 on ?10/?02/?2013 was unexpected.
 
Error: (02/10/2013 09:33:39 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/10/2013 08:37:57 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/10/2013 08:37:45 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/10/2013 08:14:06 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/10/2013 06:49:06 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (02/10/2013 06:48:53 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
 
Microsoft Office Sessions:
=========================
 
**** End of log ****

Edited by flipsix3, 10 February 2013 - 09:13 AM.


#12 Artrooks

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Posted 10 February 2013 - 11:25 AM

Hello flipsix3,

I would like to have a more detailed look at your recent minidump files.  I will ask you to compress (zip) the most recent minidumps and attach them to your next post following the instructions below.

Please navigate to the the Windows Minidump folder.

  • C:\Windows\Minidump <==  this folder.
  • Note that the first 6 digits of each minidump file indicate the date ( 012313-10935-01.dmp).
  • Highlight the 10 most recent minidump files, then copy and paste them (don't drag them) to another location  (suggestion: Desktop).
  • Highlight all of the minidump files on the Desktop, right mouse click, and select Send to -> Compressed (zipped) folder.
    • A Compressed (zipped) folder will now appear on the Desktop.
  • When you click Add Reply for your next post, you will have the option to attach the compressed folder (see bottom, left).
  • Please attach the Compressed (zipped) folder to your next post by browsing to the location of the zipped Minidump folder.
    • Note: The Bleeping Computer Forum has a 512K upload limit on file size.
    • See how to Manage Your Attachments to delete old attachments.

 

 


Regards,
Brooks



 


#13 flipsix3

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Posted 10 February 2013 - 12:21 PM

Here's the Minidump details

Attached Files



#14 Artrooks

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Posted 10 February 2013 - 12:40 PM

Thanks for that information. smile.png  

While I look over your minidumps files, could you please perform the following:


1.)  According to the Speccy Snaphot, your computer is missing 4 months of Windows Updates.  Please start by installing all recommended updates.


2.)  From Speccy Snapshot:

Motherboard
Voltage
CPU CORE: 0.924 V
MEMORY CONTROLLER: 1.500 V
+3.3V: 1.872 V  <=== low
+5V: 3.447 V  <=== low
+12V: 8.064 V <=== low
-12V: (5.520) V
-5V: (10.032) V
+5V HIGH THRESHOLD: 3.911 V
CMOS BATTERY: 1.656 V


Some of the motherboard voltages are low.  The 3 highlighted should all be within a tolerance of +/- 5%.  (Example: +12V - minimal 11.4 V or Maximum 12.6 V).  I don't trust the Speccy numbers, so I would like a second opinion.

Please download the free portable version of HWMonitor to your Desktop.
  • Unzip the file and run HWMonitor_x64.exe.
  • Go to File (top menu) -> Save monitoring data and save HWMonitor.txt to a memorable location.
  • Open HWMonitor.txt, arrow down to Hardware Monitors section, and highlight and copy just the 15 or so lines of the Hardware Monitor section.
    • We're interested in the +12V, +5V, and +3.3V voltages.
  • Paste that text in your next post.





 

 


Regards,
Brooks



 


#15 flipsix3

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Posted 11 February 2013 - 02:55 PM

Somewhat surprised on the Win Updates, as I've definitely had some install fairly recently, and system is set to automatic updates. Whatever the reason, updated now. 

 

HWMonitor lines as follows: 

 

 

Hardware Monitors
-------------------------------------------------------------------------
 
Hardware monitor    ITE IT8728
    Voltage 0    0.92 Volts [0x4D] (CPU VCORE)
    Voltage 1    1.50 Volts [0x7D] (VIN1)
    Voltage 2    1.87 Volts [0x9C] (+3.3V)
    Voltage 3    3.43 Volts [0xAA] (+5V)
    Voltage 4    8.06 Volts [0xA8] (+12V)
    Voltage 5    -5.52 Volts [0x73] (-12V)
    Voltage 6    -10.03 Volts [0xD1] (-5V)
    Voltage 7    3.91 Volts [0xC2] (+5V VCCH)
    Voltage 8    1.66 Volts [0x8A] (VBAT)
    Temperature 0    42°C (107°F) [0x2A] (TMPIN0)
    Temperature 1    31°C (87°F) [0x1F] (TMPIN1)
    Fan 0        2344 RPM [0x120] (FANIN0)
    Fan 1        1985 RPM [0x154] (FANIN1)
    Fan PWM 0    0 pc [0x0] (FANPWM0)
    Fan PWM 1    0 pc [0x0] (FANPWM1)
    Fan PWM 2    0 pc [0x0] (FANPWM2)


Additional voltage figures (graphics card?)

 

 

 
Hardware monitor    NVIDIA NVAPI
    Voltage 0    0.86 Volts [0x35E] (VIN0)
    Temperature 0    36°C (96°F) [0x24] (TMPIN0)
    Fan PWM 0    22 pc [0x16] (FANPWMIN0)

Edited by flipsix3, 11 February 2013 - 02:57 PM.





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