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Memory Slowly Used/Filled Until PC Freezes


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10 replies to this topic

#1 TechGuy737

TechGuy737

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  • Local time:09:10 AM

Posted 02 February 2013 - 06:39 PM

Thanks in advance for your time and help.

Problem:
* The computer freezes after being in use for an hour.
* The computer's memory shows a steady climb of usage until it is maxed.

Operating System: Windows 7 Home Premium
Computer Model: Dell XPS (desktop)
Memory Allocation: 12 Gb

Background Information:
* The machine is my father-in-law's of which I remote access to troubleshoot.
* The machine is roughly 2 years old.
* The machine upon a fresh reboot shows roughly 1.5 Gb of used memory before slowly climbing to a maxed 12 Gb.
* The current preventative software is McAfee or Norton Anti-virus, Malwarebytes Anti-Malware Pro, and Spybot Search & Destroy.
* Deep scans by the preventative software do not find any identified virus, trojan, etc...

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#2 Broni

Broni

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Posted 02 February 2013 - 07:07 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 TechGuy737

TechGuy737
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  • Local time:09:10 AM

Posted 03 February 2013 - 12:04 AM

Thank you for your help.

SecurityCheck.exe report from file:checkup.txt
Results of screen317's Security Check version 0.99.57
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Spybot - Search & Destroy
Malwarebytes Anti-Malware version 1.70.0.1100
WinCleaner OneClick Professional Clean Version 11
JavaFX 2.1.1
Java™ 6 Update 38
Java 7 Update 9
Java version out of Date!
Adobe Flash Player 11.5.502.146
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (18.0.1)
Google Chrome 21.0.1180.60
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Spybot Teatimer.exe is disabled!
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 16% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````


FSS.exe report from file:FSS.txt
Farbar Service Scanner Version: 30-01-2013
Ran by wdiggs (administrator) on 02-02-2013 at 20:50:25
Running from "C:\Users\wdiggs\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

MiniToolBox.exe report from file:Result.txt
MiniToolBox by Farbar Version:10-01-2013
Ran by wdiggs (administrator) on 02-02-2013 at 20:51:43
Running from "C:\Users\wdiggs\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.ftp", ":0"
"network.proxy.gopher", ":0"
"network.proxy.http", ":0"
"network.proxy.no_proxies_on", "*.local"
"network.proxy.share_proxy_settings", true
"network.proxy.socks", ":0"
"network.proxy.ssl", ":0"
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : wdiggs-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.co.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.co.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-25-64-8C-D6-F4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e838:e01:de83:88cb%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.118(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, February 02, 2013 8:33:45 PM
Lease Expires . . . . . . . . . . : Sunday, February 03, 2013 8:33:42 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234890596
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-8F-04-1E-00-25-64-8C-D6-F4
DNS Servers . . . . . . . . . . . : 75.75.76.76
75.75.75.75
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.co.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.co.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3040:13f2:3f57:fe89(Preferred)
Link-local IPv6 Address . . . . . : fe80::3040:13f2:3f57:fe89%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: cdns02.comcast.net
Address: 75.75.76.76

Name: google.com
Addresses: 2001:4860:4001:802::1006
74.125.224.101
74.125.224.98
74.125.224.96
74.125.224.102
74.125.224.97
74.125.224.99
74.125.224.100
74.125.224.103
74.125.224.105
74.125.224.104
74.125.224.110


Pinging google.com [74.125.224.33] with 32 bytes of data:
Reply from 74.125.224.33: bytes=32 time=56ms TTL=54
Reply from 74.125.224.33: bytes=32 time=46ms TTL=54

Ping statistics for 74.125.224.33:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 56ms, Average = 51ms
Server: cdns02.comcast.net
Address: 75.75.76.76

DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 98.139.183.24
206.190.36.45
98.138.253.109


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=84ms TTL=51
Reply from 206.190.36.45: bytes=32 time=71ms TTL=51

Ping statistics for 206.190.36.45:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 71ms, Maximum = 84ms, Average = 77ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 2ms, Average = 2ms
===========================================================================
Interface List
10...00 25 64 8c d6 f4 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.118 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.118 276
192.168.1.118 255.255.255.255 On-link 192.168.1.118 276
192.168.1.255 255.255.255.255 On-link 192.168.1.118 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.118 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.118 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:9d38:6ab8:3040:13f2:3f57:fe89/128
On-link
10 276 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::3040:13f2:3f57:fe89/128
On-link
10 276 fe80::e838:e01:de83:88cb/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/30/2013 04:09:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: RootkitRevealer.exe, version: 1.71.0.0, time stamp: 0x44e255aa
Faulting module name: RootkitRevealer.exe, version: 1.71.0.0, time stamp: 0x44e255aa
Exception code: 0xc0000005
Fault offset: 0x000040cd
Faulting process id: 0x13f4
Faulting application start time: 0xRootkitRevealer.exe0
Faulting application path: RootkitRevealer.exe1
Faulting module path: RootkitRevealer.exe2
Report Id: RootkitRevealer.exe3

Error: (01/30/2013 03:45:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: RootkitRevealer.exe, version: 1.71.0.0, time stamp: 0x44e255aa
Faulting module name: RootkitRevealer.exe, version: 1.71.0.0, time stamp: 0x44e255aa
Exception code: 0xc0000005
Fault offset: 0x000040cd
Faulting process id: 0x1004
Faulting application start time: 0xRootkitRevealer.exe0
Faulting application path: RootkitRevealer.exe1
Faulting module path: RootkitRevealer.exe2
Report Id: RootkitRevealer.exe3

Error: (01/30/2013 03:44:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: RootkitRevealer.exe, version: 1.71.0.0, time stamp: 0x44e255aa
Faulting module name: RootkitRevealer.exe, version: 1.71.0.0, time stamp: 0x44e255aa
Exception code: 0xc0000005
Fault offset: 0x000040cd
Faulting process id: 0xe00
Faulting application start time: 0xRootkitRevealer.exe0
Faulting application path: RootkitRevealer.exe1
Faulting module path: RootkitRevealer.exe2
Report Id: RootkitRevealer.exe3

Error: (01/30/2013 03:43:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: RootkitRevealer.exe, version: 1.71.0.0, time stamp: 0x44e255aa
Faulting module name: RootkitRevealer.exe, version: 1.71.0.0, time stamp: 0x44e255aa
Exception code: 0xc0000005
Fault offset: 0x000040cd
Faulting process id: 0xb74
Faulting application start time: 0xRootkitRevealer.exe0
Faulting application path: RootkitRevealer.exe1
Faulting module path: RootkitRevealer.exe2
Report Id: RootkitRevealer.exe3

Error: (01/30/2013 02:30:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: nvtray.exe, version: 7.17.13.697, time stamp: 0x506b3bc0
Faulting module name: nvtray.exe, version: 7.17.13.697, time stamp: 0x506b3bc0
Exception code: 0x40000015
Fault offset: 0x0000000000153481
Faulting process id: 0xb38
Faulting application start time: 0xnvtray.exe0
Faulting application path: nvtray.exe1
Faulting module path: nvtray.exe2
Report Id: nvtray.exe3

Error: (01/28/2013 00:50:50 PM) (Source: Application Hang) (User: )
Description: The program WCClean.exe version 11.4.2.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1214

Start Time: 01cdfd90674e6e75

Termination Time: 3

Application Path: C:\Program Files (x86)\Business Logic Corporation\WinCleaner\WCOC\WCClean.exe

Report Id: ffe3d65d-6983-11e2-ae0b-0025648cd6f4

Error: (01/23/2013 04:37:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: AUDIODG.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7abf9
Faulting module name: T3APO64.dll, version: 1.0.4.0, time stamp: 0x4993ecb9
Exception code: 0xc0000005
Fault offset: 0x000000000003722a
Faulting process id: 0x4e8
Faulting application start time: 0xAUDIODG.EXE0
Faulting application path: AUDIODG.EXE1
Faulting module path: AUDIODG.EXE2
Report Id: AUDIODG.EXE3

Error: (01/15/2013 05:26:10 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 698

Start Time: 01cdf3747b801770

Termination Time: 28

Application Path: C:\Windows\Explorer.EXE

Report Id: 4836ec80-5f73-11e2-88a1-0025648cd6f4

Error: (01/09/2013 08:06:41 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Home and Student 2007 -- Error 1704.An installation for Microsoft .NET Framework 4 Extended is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Error: (01/04/2013 02:45:41 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.


System errors:
=============
Error: (02/02/2013 08:33:40 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (02/02/2013 08:33:36 PM) (Source: Service Control Manager) (User: )
Description: The Cdralwnt service failed to start due to the following error:
%%2

Error: (02/02/2013 05:11:40 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (02/02/2013 05:11:38 PM) (Source: Service Control Manager) (User: )
Description: The Cdralwnt service failed to start due to the following error:
%%2

Error: (02/02/2013 04:32:44 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (02/02/2013 04:32:42 PM) (Source: Service Control Manager) (User: )
Description: The Cdralwnt service failed to start due to the following error:
%%2

Error: (02/02/2013 04:11:02 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (02/02/2013 04:11:01 PM) (Source: Service Control Manager) (User: )
Description: The Cdralwnt service failed to start due to the following error:
%%2

Error: (02/02/2013 00:48:42 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (02/02/2013 00:48:41 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2012-09-05 15:45:12.587
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-09-05 15:45:12.525
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Adobe Acrobat 5.0 (Version: 5.0)
Adobe AIR (Version: 2.5.1.17730)
Adobe Common File Installer (Version: 1.00.002)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.146)
Adobe Flash Player 11 Plugin (Version: 11.5.502.146)
Adobe Help Center 2.1 (Version: 2.1)
Adobe Photoshop Elements 5.0 (Version: 5.0)
Adobe Premiere Elements 3.0.2 (Version: 3.0.2)
Adobe Premiere Elements 3.0.2 Templates (Version: 1.0.0)
Adobe Reader 9.5.3 (Version: 9.5.3)
Adobe Shockwave Player 11.5 (Version: 11.5.2.602)
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Banctec Service Agreement (Version: 2.0.0)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.27)
Cisco Connect (Version: 1.3.11069.2)
CodeStuff Starter (Version: 5.6.2.9)
Complete Care Consumer Service Agreement (Version: 2.0.0)
Creative Audio Control Panel (Version: 3.00)
Creative Software AutoUpdate (Version: 1.40)
Creative Sound Blaster Properties x64 Edition
Curse Client (Version: 5.1.1.584)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 2.25)
Dell DataSafe Local Backup (Version: 9.4.48)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Version: 3.2.6032.102)
DirectXInstallService (Version: 9.0.2)
Family Tree Maker 2005
Family Tree Maker 2012 (Version: 21.0.452)
Google Chrome (Version: 21.0.1180.60)
GoToAssist 8.0.0.514
Host OpenAL (Version: 1.00)
InstallBrain Updater Service (Version: 14,1,1,4)
Intel® Matrix Storage Manager
iTunes (Version: 11.0.1.12)
Jacquie Lawson Advent Calendar (Version: 1.0.1)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 14 (64-bit) (Version: 6.0.140)
Java™ 6 Update 38 (Version: 6.0.380)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 18.0.1 (x86 en-US) (Version: 18.0.1)
Mozilla Maintenance Service (Version: 18.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Myst III: Exile
Myst IV - Revelation (Version: 1)
Myst Uru - Complete Chronicles (Version: 2.0)
Myst V End Of Ages
NVIDIA 3D Vision Controller Driver 310.90 (Version: 310.90)
NVIDIA 3D Vision Driver 310.90 (Version: 310.90)
NVIDIA Control Panel 310.90 (Version: 310.90)
NVIDIA Graphics Driver 310.90 (Version: 310.90)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.95.599)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1090)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
PokerStars
PowerDVD DX (Version: 8.3.5424)
QuickTime (Version: 7.71.80.42)
Security Task Manager 1.8f (Version: 1.8f)
Sound Blaster X-Fi (Version: 1.0)
Spybot - Search & Destroy (Version: 1.6.2)
TeamViewer 8 (Version: 8.0.16642)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Ventrilo Client (Version: 3.0.5)
WD SmartWare (Version: 1.5.1)
WinCleaner OneClick Professional Clean Version 11 (Version: 11.1.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
WinZip Driver Updater (Version: 1.0.648.11339)
World of Warcraft (Version: 5.1.0.16357)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 12278.99 MB
Available physical RAM: 6626.69 MB
Total Pagefile: 24556.17 MB
Available Pagefile: 18720.42 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.84 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1387.1 GB) (Free:1214.99 GB) NTFS

========================= Users: ========================================

User accounts for \\WDIGGS-PC

Administrator Guest UpdatusUser
wdiggs


**** End of log ****

Malwarebytes report from file:mbam-log.txt
Malwarebytes Anti-Malware (PRO) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.02.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
wdiggs :: WDIGGS-PC [administrator]

Protection: Enabled

2/2/2013 8:53:51 PM
mbam-log-2013-02-02 (20-53-51).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 262125
Time elapsed: 1 minute(s), 56 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

aswMBR.exe report from file:aswMBR.txt
aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2013-02-02 20:56:32
-----------------------------
20:56:32.631 OS Version: Windows x64 6.1.7601 Service Pack 1
20:56:32.631 Number of processors: 8 586 0x1A05
20:56:32.631 ComputerName: WDIGGS-PC UserName: wdiggs
20:56:34.380 Initialize success
20:57:14.447 AVAST engine defs: 13020201
20:59:18.747 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-2
20:59:18.749 Disk 0 Vendor: ST315003 CC4G Size: 1430799MB BusType: 3
20:59:18.764 Disk 0 MBR read successfully
20:59:18.767 Disk 0 MBR scan
20:59:18.772 Disk 0 Windows VISTA default MBR code
20:59:18.774 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63
20:59:18.795 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 10366 MB offset 81920
20:59:18.827 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 1420392 MB offset 21311488
20:59:18.883 Disk 0 scanning C:\Windows\system32\drivers
20:59:29.340 Service scanning
20:59:53.857 Modules scanning
20:59:53.863 Disk 0 trace - called modules:
20:59:53.886 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
20:59:53.891 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800ae0c790]
20:59:53.895 3 CLASSPNP.SYS[fffff88001bcb43f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-2[0xfffffa800ab78050]
20:59:55.491 AVAST engine scan C:\Windows
21:00:00.038 AVAST engine scan C:\Windows\system32
21:03:25.090 AVAST engine scan C:\Windows\system32\drivers
21:03:38.481 AVAST engine scan C:\Users\wdiggs
21:21:31.784 AVAST engine scan C:\ProgramData
21:30:12.732 Scan finished successfully
21:30:30.390 Disk 0 MBR has been saved successfully to "C:\Users\wdiggs\Desktop\MBR.dat"
21:30:30.393 The log file has been saved successfully to "C:\Users\wdiggs\Desktop\aswMBR.txt"

#4 Broni

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Posted 03 February 2013 - 12:20 AM

Nothing malicious so far...

Uninstall WinCleaner OneClick Professional Clean (could be one possible reason for your issues)..
Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


==============================

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Next...

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.

=============================================================================

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

=======================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 TechGuy737

TechGuy737
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Posted 06 February 2013 - 12:06 PM

Thank you again for your help. I have been very busy and could not give you a reply until today.
We accomplished everything except uninstalling WinCleaner. My father has agreed to not use this anymore for the time being.

We ran Temp File Cleaner and it did exactly as described.

AdwCleaner.exe report from file:AdwCleaner[S1].txt
# AdwCleaner v2.110 - Logfile created 02/03/2013 at 14:19:15
# Updated 03/02/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : wdiggs - WDIGGS-PC
# Boot Mode : Normal
# Running from : C:\Users\wdiggs\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\babylon.xml
File Deleted : C:\user.js
File Deleted : C:\Users\wdiggs\AppData\Roaming\Mozilla\Firefox\Profiles\57b9rkbb.default\searchplugins\Askcom.xml
Folder Deleted : C:\ProgramData\Ask

***** [Registry] *****

Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\ImInstaller
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\1947ed9c549f680a9ed3f1fdbb9337a4

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Mozilla Firefox v18.0.1 (en-US)

File : C:\Users\wdiggs\AppData\Roaming\Mozilla\Firefox\Profiles\57b9rkbb.default\prefs.js

C:\Users\wdiggs\AppData\Roaming\Mozilla\Firefox\Profiles\57b9rkbb.default\user.js ... Deleted !

Deleted : user_pref("browser.babylon.HPOnNewTab", "search.babylon.com");
Deleted : user_pref("browser.newtab.url", "hxxp://search.babylon.com/?tt=3112_4&babsrc=NT_ss&mntrId=c69595b400[...]
Deleted : user_pref("browser.search.defaultengine", "Ask.com");
Deleted : user_pref("browser.search.defaultenginename", "Ask.com");
Deleted : user_pref("browser.search.order.1", "Ask.com");
Deleted : user_pref("extensions.BabylonToolbar.admin", false);
Deleted : user_pref("extensions.BabylonToolbar.aflt", "babsst");
Deleted : user_pref("extensions.BabylonToolbar.dfltLng", "en");
Deleted : user_pref("extensions.BabylonToolbar.excTlbr", false);
Deleted : user_pref("extensions.BabylonToolbar.id", "c69595b40000000000000025648cd6f4");
Deleted : user_pref("extensions.BabylonToolbar.instlDay", "15551");
Deleted : user_pref("extensions.BabylonToolbar.instlRef", "sst");
Deleted : user_pref("extensions.BabylonToolbar.prdct", "BabylonToolbar");
Deleted : user_pref("extensions.BabylonToolbar.prtnrId", "babylon");
Deleted : user_pref("extensions.BabylonToolbar.tlbrId", "base");
Deleted : user_pref("extensions.BabylonToolbar.tlbrSrchUrl", "hxxp://www.google.com/search?babsrc=TB_ggl&q=");
Deleted : user_pref("extensions.BabylonToolbar.vrsn", "1.5.29.1");
Deleted : user_pref("extensions.BabylonToolbar.vrsni", "1.5.29.1");
Deleted : user_pref("extensions.BabylonToolbar_i.babExt", "");
Deleted : user_pref("extensions.BabylonToolbar_i.babTrack", "tt=3112_4");
Deleted : user_pref("extensions.BabylonToolbar_i.newTab", true);
Deleted : user_pref("extensions.BabylonToolbar_i.newTabUrl", "hxxp://search.babylon.com/?tt=3112_4&babsrc=NT_s[...]
Deleted : user_pref("extensions.BabylonToolbar_i.smplGrp", "none");
Deleted : user_pref("extensions.BabylonToolbar_i.srcExt", "ss");
Deleted : user_pref("extensions.BabylonToolbar_i.vrsnTs", "1.5.29.114:15:37");
Deleted : user_pref("keyword.URL", "hxxp://search.babylon.com/?tt=3112_4&babsrc=KW_ss&mntrId=c69595b4000000000[...]

-\\ Google Chrome v21.0.1180.60

File : C:\Users\wdiggs\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [3498 octets] - [03/02/2013 14:19:15]

########## EOF - C:\AdwCleaner[S1].txt - [3558 octets] ##########


JRT.exe report from file:JRT.txt
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.6.2 (02.02.2013:2)
OS: Windows 7 Home Premium x64
Ran by wdiggs on Sun 02/03/2013 at 14:33:39.13
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Users\wdiggs\AppData\Roaming\mozilla\firefox\profiles\57b9rkbb.default\minidumps [1426 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 02/03/2013 at 14:38:24.59
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


The ESET Online Scanner completed without generating any log file.

#6 TechGuy737

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Posted 06 February 2013 - 03:16 PM

Quick Update!

My father-in-law called to say that the memory is no longer filling to the max.
The only thing extra I did was to update Spybot Search & Destroy and then immunize the system.

Thanks again for your help. Do you have any other programs or actions you wish for me to do?

#7 Broni

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Posted 06 February 2013 - 05:57 PM

Good news :)

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

=================================

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.
  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

==================================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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#8 TechGuy737

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Posted 06 February 2013 - 09:11 PM

Thanks so much for the follow-up. However, I regret to inform you that my father-in-law called again to say that the memory is again filling up.
I have to say that I'm not surprised as I suspected the symptom was stopped without the culprit being squashed.

Is there anything further we can do to find the cause of this? Thanks :)

#9 Broni

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Posted 06 February 2013 - 10:18 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#10 TechGuy737

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Posted 09 February 2013 - 01:23 PM

Thank you Broni!

 

I followed your instructions last night and created the new post with the logs.  Hopefully, we will figure out what is causing this situation.

New Post: http://www.bleepingcomputer.com/forums/t/484660/memory-slowly-usedfilled-until-pc-freezes/

 

Thanks again for all your help.  I just do not have the security expertise like you and the others on BleepingComputer.com.  It's a great experience to be able to consult with professionals and experts!



#11 Broni

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Posted 09 February 2013 - 02:18 PM


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