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restarting computer helllp meee


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#1 Sugarshain

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Posted 02 February 2013 - 06:50 AM

So my computer in normal mode will consistantly restart. i've gotten the blue screen codes, updated my drivers, scanned for virus, And removed AVGIDS and all of avg (witch was a reccuring driver issue it was showing)
anyone help me?

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#2 Allan

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Posted 02 February 2013 - 09:06 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Sugarshain

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Posted 02 February 2013 - 04:10 PM

Mini080112-01.dmp 8/1/2012 12:02:12 AM NO_MORE_IRP_STACK_LO 0x00000035 0x887e4e00 0x00000000 0x00000000 0x00000000 P0870USB.SYS P0870USB.SYS+2a9d Video streaming help Creative Technology 1.00.05.0616 32-bit ntoskrnl.exe+22f5f ntoskrnl.exe+18190 P0870USB.SYS+3100 P0870USB.SYS+3c52 C:\WINDOWS\Minidump\ 2 15 2600 90,112
Mini041112-01.dmp 4/10/2012 11:56:07 P KERNEL_MODE_EXCEPTIO 0x1000008e 0xe0000001 0xb83c0925 0xa0abc85c 0x00000000 watchdog.sys watchdog.sys+925 Watchdog Driver Microsoft® Windows® Microsoft Corporatio 5.1.2600.5512 (xpsp. 32-bit watchdog.sys+925 C:\WINDOWS\Minidump\ 2 15 2600 90,112
Mini032612-01.dmp 3/26/2012 9:36:51 PM KERNEL_MODE_EXCEPTIO 0x1000008e 0xe0000001 0xb22e1925 0xa45f6704 0x00000000 watchdog.sys watchdog.sys+925 Watchdog Driver Microsoft® Windows® Microsoft Corporatio 5.1.2600.5512 (xpsp. 32-bit watchdog.sys+925 C:\WINDOWS\Minidump\ 2 15 2600 90,112
Mini011912-01.dmp 1/19/2012 2:47:26 AM KERNEL_MODE_EXCEPTIO 0x1000008e 0xe0000001 0xb8420925 0xa46ea2e4 0x00000000 watchdog.sys watchdog.sys+925 Watchdog Driver Microsoft® Windows® Microsoft Corporatio 5.1.2600.5512 (xpsp. 32-bit watchdog.sys+925 C:\WINDOWS\Minidump\ 2 15 2600 90,112
Mini092111-01.dmp 9/21/2011 9:31:44 PM IRQL_NOT_LESS_OR_EQU 0x1000000a 0xbe200024 0x00000002 0x00000001 0x804f15cf P0870USB.SYS P0870USB.SYS+4800 Video streaming help Creative Technology 1.00.05.0616 32-bit ntoskrnl.exe+1a5cf P0870USB.SYS+4c28 P0870USB.SYS+4197 ntoskrnl.exe+617cb C:\WINDOWS\Minidump\ 2 15 2600 90,112
Mini072011-01.dmp 7/20/2011 3:00:43 AM KERNEL_MODE_EXCEPTIO 0x1000008e 0xc0000005 0xbf812546 0xb4e1928c 0x00000000 win32k.sys win32k.sys+12546 Multi-User Win32 Dri Microsoft® Windows® Microsoft Corporatio 5.1.2600.6322 (xpsp_ 32-bit win32k.sys+12546 win32k.sys+1190f win32k.sys+13066 win32k.sys+c6fc C:\WINDOWS\Minidump\ 2 15 2600 90,112
Mini080410-01.dmp 8/4/2010 6:56:34 PM KERNEL_MODE_EXCEPTIO 0x1000008e 0xc0000005 0xbd2831fc 0xb8227868 0x00000000 nv4_disp.dll nv4_disp.dll+2711fc NVIDIA Windows XP Di NVIDIA Windows XP Di NVIDIA Corporation 6.14.12.9610 32-bit nv4_disp.dll+2711fc C:\WINDOWS\Minidump\ 2 15 2600 90,112







I don't think I have BSOD.txt :/ I'm looking for a way to save it that that looks similar, at least.

Edited by Sugarshain, 02 February 2013 - 04:55 PM.


#4 Allan

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Posted 02 February 2013 - 04:33 PM

Your post above is very difficult for me to read. Please DELETE the post above (I can't do it for you) and repost - the blue screen view info should look like this:

Dump File : 011013-62213-01.dmp
Crash Time : 1/10/2013 7:28:06 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`030c466b
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`7efa0000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011013-62213-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 289,720

#5 Sugarshain

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Posted 02 February 2013 - 04:58 PM

Yeah, I definitely don't have BSOD.txt :/

#6 hamluis

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Posted 02 February 2013 - 05:10 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
.

Click Go and paste the content into your next post.

Louis

#7 Allan

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Posted 02 February 2013 - 05:12 PM

I'm not sure why you're having a problem posting the logs correctly, but I can work with what you posted.

First of all, do you have an anti virus app installed? If so, which one?

Second, are you running XP SP3?

Please look in Device Manager. Are there any yellow or red symbols?

Next, please run a full scan with MalwareBytes AND with your AV (if you have one installed)

Edited by Allan, 02 February 2013 - 05:13 PM.


#8 Sugarshain

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Posted 02 February 2013 - 05:22 PM

I'm not sure why you're having a problem posting the logs correctly, but I can work with what you posted.

I have spybot search and destroy now, i had AVG but that was one of the drivers giving me a problem

Second, are you running XP SP3? If this means service pack 3, then yes :]

Device manager is under administrator tools right? i did not see any symbols other then the devices themselves.
(should state, i went in manually and updated all my drivers last night AFTER this problem started, it seemed at the time that could of fixed it.. it didnt.)

Malwarebytes will be my next download~ and Spybot just gave me some tracking cookies to delete.

#9 Allan

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Posted 02 February 2013 - 05:32 PM

Spybot is not an anti virus app. My guess is that your system is infected. And no, that's not device manager. Device manager can be accessed either through the control panel or by going to START - RUN and typing: devmgmt.msc (then press ENTER). Are there any yellow or red symbols there?

BEFORE you run MalwareBytes, please run a scan with Eset online scanner (http://www.eset.com/us/online-scanner/). THEN please run a full scan with MalwareBytes (if you already started the scan with Mbam then let it finish and then run the Eset scan)

#10 Sugarshain

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Posted 02 February 2013 - 05:50 PM

aww but i like spybot =[.. But i'll get rid of it. Already started malwarebytes and it's almost done. Im about to leave to do some errands in a bit though.
and the device command brought me to the same screen i saw before under admin tools, same info too. no red/yellow symbols.

#11 Allan

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Posted 02 February 2013 - 05:55 PM

Okay. I'm not on an XP system at the moment, but I don't recall Device Manager being in Administrative Tools. But if you say it is I believe you :)

#12 Sugarshain

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Posted 02 February 2013 - 06:01 PM

aww but i like spybot =[.. But i'll get rid of it. Already started malwarebytes and it's almost done. Im about to leave to do some errands in a bit though.
and the device command brought me to the same screen i saw before under admin tools, same info too. no red/yellow symbols.

Along with this i should state two of my kernel drivers stopped, Proccessor and Fips.
win32 exit code 31.
Not sure if thats useful or not..

#13 Sugarshain

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Posted 02 February 2013 - 09:36 PM

malbytes said this
Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.02.09

Windows XP Service Pack 3 x86 NTFS (Safe Mode/Networking)
Internet Explorer 7.0.5730.13
User :: DOLOMON [administrator]

2/2/2013 5:25:00 PM
mbam-log-2013-02-02 (17-25-00).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 330260
Time elapsed: 45 minute(s), 28 second(s)

going to run online scan now~

#14 Sugarshain

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Posted 02 February 2013 - 11:07 PM

Well i did the malbytes scan, like 15 things were found. to remove them malbytes told me to restart comp so i did and it had the same issue, and that free computer scanner did not register any threats on my computer either.
i guess the virus isnt causing this =/

#15 Sugarshain

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Posted 02 February 2013 - 11:15 PM

Well i did the malbytes scan, like 15 things were found. to remove them malbytes told me to restart comp so i did and it had the same issue, and that free computer scanner did not register any threats on my computer either.
i guess the virus isnt causing this =/

also looking in event log im getting alot of
"The following boot-start or system-start driver(s) failed to load:
Fips
Processor"
"TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts."
i checked out what it means, put in command netstat, and it's showing the pid of numerous waiting connections is 0
looking in task manager that matches with a system idle proccess username system thats taking up like 99% cpu...
is that a kind of virus or is that right?




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