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Computer Not Working Out of Safemode


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5 replies to this topic

#1 a7x3593

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Posted 01 February 2013 - 08:20 PM

A couple weeks ago I had accidentally downloaded "Privitize VPN". After I realized I downloaded it I uninstalled it. A few days later though, things started going wrong. I was trying to load a page within Google Chrome but the page would never finish loading. So I pressed control-alt-delete to check the task manager but nothing happened. After about 30 seconds, my screen went black and a few seconds later an error message popped up saying "Failure to display security and shut down options. The logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch." Clicking out of it brings me back to the desktop. Using a USB drive I transferred malwarebytes to my laptop and ran a full scan (from within safemode because I cant open anything outside of safemode) and after about an hour and 15 minutes the scan finished and found 16 threats. 2 of which were listed as malware, and 2 were trojan files. I removed all 16 detected threats and rebooted my computer. It didnt fix anything. I cannot open any applications, i cant click anything within the start menu, and the only way to turn the computer off is to hold the power button. What do I do? Is this fixable or is my computer screwed?
Thanks for any help you can give
-Kaleb

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#2 Blind Faith

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Posted 03 February 2013 - 02:48 PM

Hello and welcome to BleepingComputer! :)



I am Elle and I will be helping you out with your problem. Firstly, you should know that we are working with specific tools which are used to identify the possible threats present on your system so I will analyze the results they produce.


As a start we need to have some more up-to-date logs than the ones you have already provided. The current state of the files on your system might have changed so we need to get a clear look on that aspect. DO NOT bring any changes to the system except the ones I tell you to as that may produce more damage than helping us.

If you will encounter a delay of over 2 days from me, please don't hesitate and private message me (link in the signature).
Do not forget to check your topic periodically and subscribe to it so that you can receive notifications regarding my replies.



Please generate another DDS log (download it from http://download.bleepingcomputer.com/sUBs/dds.com'>here if you haven't already) and post it in your next reply along with other changes that may have occured since you last posted.
Also download and run GMER from this link: GMER download link.



Thank you very much for your patience.




Regards,

Elle
Can you hear it?It's all around!

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Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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#3 a7x3593

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Posted 03 February 2013 - 04:27 PM

I CANNOT download anything on my laptop as I cannot access the internet or run any applications outisde of safemode. So how exactly am I supposed to download and run the things you just suggested?

#4 Blind Faith

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Posted 04 February 2013 - 07:31 AM

Using a USB drive I transferred malwarebytes to my laptop and ran a full scan (from within safemode because I cant open anything outside of safemode) and after about an hour and 15 minutes the scan finished and found 16 threats.




As suggested here. You can use exactly the same method, transfer the files to your USB and then to your infected machine's desktop.
After running the tools, you will need to transfer the logs to the USB device and then to another PC in order to post them to me within your next reply.
For this you will need an USB device, another PC to download the tools and post the logs from.




Elle
Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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#5 Blind Faith

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Posted 07 February 2013 - 03:39 PM

Hi there,

 

 

Do you still need help? Have you solved your problem? Please let us know. :)

 

 

 

 

Elle 


Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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#6 Blind Faith

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Posted 09 February 2013 - 03:45 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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