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STOP error c0000135 problem


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5 replies to this topic

#1 illusion2269

illusion2269

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Posted 01 February 2013 - 03:59 PM

Hello. I was glancing through the forums, and came across a post that talked about an error that one of our computers is experiencing now. Initially the system was stuck in a Startup Repair loop, but after replacing missing .sys files, I now get the above STOP error. Any assistance on this would be greatly appreciated.

I have gone ahead and run FRST, the log is as follows:

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 01-02-2013 02
Ran by SYSTEM at 01-02-2013 14:47:02
Running from F:\
Windows 7 Professional Service Pack 1 (X86) OS Language: English(US)
The current controlset is ControlSet001

==================== Registry (Whitelisted) ===================

HKLM\...\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" [249064 2010-10-29] (Sun Microsystems, Inc.)
HKLM\...\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices [91520 2010-03-13] (Microsoft Corporation)
HKLM\...\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\communicator.exe" /fromrunkey [5164632 2012-07-30] (Microsoft Corporation)
HKLM\...\Run: [acevents] "C:\Program Files\ActivIdentity\ActivClient\acevents.exe" [153640 2009-06-03] (ActivIdentity)
HKLM\...\Run: [] [x]
HKLM\...\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe" [400936 2009-06-03] (ActivIdentity)
HKLM\...\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [1791272 2010-06-03] (Synaptics Incorporated)
HKLM\...\Run: [atchk] "C:\Program Files\Intel\AMT\atchk.exe" [404248 2007-05-29] (Intel Corporation)
HKLM\...\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow [1113984 2012-05-14] (Trend Micro Inc.)
HKLM\...\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup [1874264 2011-08-19] (Intuit Inc. All rights reserved.)
HKLM\...\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [946352 2012-12-02] (Adobe Systems Incorporated)
HKLM\...\runonceex: [ContentMerger] C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\ContentMerger10.exe [19952 2009-11-23] (Sonic Solutions)
Tcpip\Parameters: [DhcpNameServer] 10.10.10.5 10.10.10.6
Startup: C:\Users\All Users\Start Menu\Programs\Startup\Intuit Data Protect.lnk
ShortcutTarget: Intuit Data Protect.lnk -> C:\Program Files\Common Files\Intuit\DataProtect\IntuitDataProtect.exe (Intuit Inc.)
Startup: C:\Users\All Users\Start Menu\Programs\Startup\QuickBooks Update Agent.lnk
ShortcutTarget: QuickBooks Update Agent.lnk -> C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe (Intuit Inc.)
Startup: C:\Users\All Users\Start Menu\Programs\Startup\QuickBooks_Standard_21.lnk
ShortcutTarget: QuickBooks_Standard_21.lnk -> C:\Program Files\Intuit\QuickBooks 2012\QBW32.EXE (Intuit Inc.)
Startup: C:\Users\All Users\Start Menu\Programs\Startup\VPN Client.lnk
ShortcutTarget: VPN Client.lnk -> C:\Windows\Installer\{21E247D4-5E27-4BEA-AA4D-19A81203FE2A}\Icon3E5562ED7.ico ()
Startup: C:\Users\Default\Start Menu\Programs\Startup\SetTaskbar.vbs ()
Startup: C:\Users\Default User\Start Menu\Programs\Startup\SetTaskbar.vbs ()
Startup: C:\Users\<username>\Start Menu\Programs\Startup\DING!.lnk
ShortcutTarget: DING!.lnk -> C:\Program Files\Southwest Airlines\Ding\Ding.exe (Southwest Airlines)

==================== Services (Whitelisted) ===================

2 ac.sharedstore; C:\Program Files\Common Files\ActivIdentity\ac.sharedstore.exe [207400 2009-06-03] (ActivIdentity)
2 atchksrv; C:\Program Files\Intel\AMT\atchksrv.exe [183064 2007-05-29] (Intel Corporation)
2 CcmExec; C:\Windows\system32\CCM\CcmExec.exe [764768 2009-09-18] (Microsoft Corporation)
2 CVPND; "C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe" [1528624 2009-11-17] (Cisco Systems, Inc.)
2 LMS; C:\Program Files\Intel\AMT\LMS.exe [105240 2007-05-29] (Intel)
2 ntrtscan; "C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe" [1983336 2012-06-21] (Trend Micro Inc.)
2 QBVSS; "C:\Program Files\Common Files\Intuit\DataProtect\QBIDPService.exe" [1248256 2011-08-19] (Intuit Inc.)
3 smstsmgr; C:\Windows\system32\CCM\TSManager.exe /service [246624 2009-09-18] (Microsoft Corporation)
3 TMBMServer; "C:\Program Files\Trend Micro\BM\TMBMSRV.exe" /service [345648 2012-05-31] (Trend Micro Inc.)
2 tmlisten; "C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe" [1836304 2012-06-21] (Trend Micro Inc.)
3 TmPfw; "C:\Program Files\Trend Micro\OfficeScan Client\TmPfw.exe" [497272 2011-04-15] (Trend Micro Inc.)
3 TmProxy; "C:\Program Files\Trend Micro\OfficeScan Client\TmProxy.exe" [689680 2012-03-15] (Trend Micro Inc.)
3 hpqwmiex; "C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe" [x]

==================== Drivers (Whitelisted) ====================

3 ATHDFU; C:\Windows\System32\Drivers\AthDfu.sys [43680 2011-01-06] (Windows ® Win 7 DDK provider)
3 CVirtA; C:\Windows\System32\DRIVERS\CVirtA.sys [5275 2007-01-18] (Cisco Systems, Inc.)
2 CVPNDRVA; \??\C:\Windows\system32\Drivers\CVPNDRVA.sys [308859 2009-11-17] (Cisco Systems, Inc.)
3 DNE; C:\Windows\System32\DRIVERS\dne2000.sys [131984 2008-11-16] (Deterministic Networks, Inc.)
3 e1cexpress; C:\Windows\System32\DRIVERS\e1c6232.sys [266920 2011-05-04] (Intel Corporation)
3 johci; C:\Windows\system32\drivers\johci.sys [23640 2011-02-09] (JMicron Technology Corp.)
3 MEI; C:\Windows\system32\drivers\HECI.sys [45184 2009-09-18] (Intel Corporation)
3 prepdrvr; \??\C:\Windows\system32\CCM\prepdrv.sys [20848 2009-09-18] (Microsoft Corporation)
3 risdpcie; C:\Windows\system32\drivers\risdpe86.sys [47616 2009-10-28] (REDC)
3 rixdpcie; C:\Windows\system32\drivers\rixdpe86.sys [38912 2009-12-11] (REDC)
3 SNP2UVC; C:\Windows\System32\DRIVERS\snp2uvc.sys [1763968 2010-01-18] ()
2 tmactmon; C:\Windows\System32\DRIVERS\tmactmon.sys [73552 2012-05-31] (Trend Micro Inc.)
2 tmcomm; C:\Windows\System32\DRIVERS\tmcomm.sys [256904 2012-05-23] (Trend Micro Inc.)
2 tmevtmgr; C:\Windows\System32\DRIVERS\tmevtmgr.sys [61704 2012-05-31] (Trend Micro Inc.)
2 TmFilter; \??\C:\Program Files\Trend Micro\OfficeScan Client\TmXPFlt.sys [264504 2012-07-17] (Trend Micro Inc.)
1 tmlwf; C:\Windows\System32\DRIVERS\tmlwf.sys [146448 2010-01-04] (Trend Micro Inc.)
2 TmPreFilter; \??\C:\Program Files\Trend Micro\OfficeScan Client\TmPreFlt.sys [36664 2012-07-17] (Trend Micro Inc.)
1 tmtdi; C:\Windows\System32\DRIVERS\tmtdi.sys [90448 2010-12-07] (Trend Micro Inc.)
2 tmwfp; C:\Windows\System32\DRIVERS\tmwfp.sys [283152 2010-01-04] (Trend Micro Inc.)
2 VSApiNt; \??\C:\Program Files\Trend Micro\OfficeScan Client\VSApiNt.sys [1515232 2012-07-17] (Trend Micro Inc.)
3 AthBTPort; C:\Windows\System32\DRIVERS\btath_flt.sys [x]
3 BTATH_A2DP; C:\Windows\System32\drivers\btath_a2dp.sys [x]
3 BTATH_BUS; C:\Windows\system32\drivers\btath_bus.sys [x]
3 BTATH_HCRP; C:\Windows\System32\DRIVERS\btath_hcrp.sys [x]
3 BTATH_LWFLT; C:\Windows\System32\DRIVERS\btath_lwflt.sys [x]
3 BTATH_RCP; C:\Windows\System32\DRIVERS\btath_rcp.sys [x]
3 BtFilter; C:\Windows\System32\DRIVERS\btfilter.sys [x]

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2013-02-01 14:46 - 2013-02-01 14:46 - 00000000 ____D C:\FRST
2013-02-01 12:57 - 2009-07-13 17:20 - 00133200 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ksecpkg.sys
2013-02-01 12:54 - 2009-07-13 17:17 - 00369568 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\cng.sys
2013-02-01 12:51 - 2009-07-13 17:20 - 01210432 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ntfs.sys
2013-02-01 12:36 - 2013-02-01 12:36 - 00028672 ____A C:\bcd_backup
2013-02-01 12:36 - 2013-02-01 12:36 - 00025600 __ASH C:\bcd_backup.LOG
2013-02-01 11:52 - 2013-02-01 11:52 - 00003736 ____N C:\bootsqm.dat
2013-02-01 10:46 - 2013-02-01 10:47 - 00000000 ____D C:\Windows\System32\config\mybackup
2013-02-01 10:24 - 2013-02-01 10:24 - 00000000 __SHD C:\found.000
2013-01-30 13:05 - 2012-11-01 21:11 - 00376832 ____A (Microsoft Corporation) C:\Windows\System32\dpnet.dll
2013-01-30 13:02 - 2012-10-03 08:58 - 01293680 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\tcpip.sys
2013-01-30 13:02 - 2012-10-03 08:42 - 00242176 ____A (Microsoft Corporation) C:\Windows\System32\nlasvc.dll
2013-01-30 13:02 - 2012-10-03 08:42 - 00175104 ____A (Microsoft Corporation) C:\Windows\System32\netcorehc.dll
2013-01-30 13:02 - 2012-10-03 08:42 - 00156672 ____A (Microsoft Corporation) C:\Windows\System32\ncsi.dll
2013-01-30 13:02 - 2012-10-03 08:42 - 00052224 ____A (Microsoft Corporation) C:\Windows\System32\nlaapi.dll
2013-01-30 13:02 - 2012-10-03 08:42 - 00018944 ____A (Microsoft Corporation) C:\Windows\System32\netevent.dll
2013-01-30 13:02 - 2012-10-03 08:40 - 00499712 ____A (Microsoft Corporation) C:\Windows\System32\iphlpsvc.dll
2013-01-30 13:02 - 2012-10-03 07:21 - 00035328 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\tcpipreg.sys
2013-01-30 13:02 - 2012-07-25 19:39 - 00526952 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\Wdf01000.sys
2013-01-30 13:02 - 2012-07-25 19:39 - 00047720 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\WdfLdr.sys
2013-01-30 13:02 - 2012-07-25 18:46 - 00009728 ____A (Microsoft Corporation) C:\Windows\System32\Wdfres.dll
2013-01-30 13:02 - 2012-06-02 06:34 - 00000003 ____A C:\Windows\System32\Drivers\MsftWdf_Kernel_01011_Inbox_Critical.Wdf
2013-01-30 13:01 - 2012-10-18 09:59 - 02345984 ____A (Microsoft Corporation) C:\Windows\System32\win32k.sys
2013-01-30 13:01 - 2012-10-09 09:40 - 00193536 ____A (Microsoft Corporation) C:\Windows\System32\dhcpcore6.dll
2013-01-30 13:01 - 2012-10-09 09:40 - 00044032 ____A (Microsoft Corporation) C:\Windows\System32\dhcpcsvc6.dll
2013-01-30 13:01 - 2012-09-25 14:47 - 00078336 ____A (Microsoft Corporation) C:\Windows\System32\synceng.dll
2013-01-30 13:01 - 2012-07-25 19:21 - 00196608 ____A (Microsoft Corporation) C:\Windows\System32\WUDFHost.exe
2013-01-30 13:01 - 2012-07-25 19:20 - 00613888 ____A (Microsoft Corporation) C:\Windows\System32\WUDFx.dll
2013-01-30 13:01 - 2012-07-25 19:20 - 00172032 ____A (Microsoft Corporation) C:\Windows\System32\WUDFPlatform.dll
2013-01-30 13:01 - 2012-07-25 19:20 - 00073216 ____A (Microsoft Corporation) C:\Windows\System32\WUDFSvc.dll
2013-01-30 13:01 - 2012-07-25 19:20 - 00038912 ____A (Microsoft Corporation) C:\Windows\System32\WUDFCoinstaller.dll
2013-01-30 13:01 - 2012-07-25 18:33 - 00066560 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\WUDFPf.sys
2013-01-30 13:01 - 2012-07-25 18:32 - 00155136 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\WUDFRd.sys
2013-01-30 13:01 - 2012-06-02 06:57 - 00000003 ____A C:\Windows\System32\Drivers\MsftWdf_User_01_11_00_Inbox_Critical.Wdf

==================== One Month Modified Files and Folders ========

2013-02-01 14:46 - 2013-02-01 14:46 - 00000000 ____D C:\FRST
2013-02-01 12:36 - 2013-02-01 12:36 - 00028672 ____A C:\bcd_backup
2013-02-01 12:36 - 2013-02-01 12:36 - 00025600 __ASH C:\bcd_backup.LOG
2013-02-01 11:52 - 2013-02-01 11:52 - 00003736 ____N C:\bootsqm.dat
2013-02-01 10:47 - 2013-02-01 10:46 - 00000000 ____D C:\Windows\System32\config\mybackup
2013-02-01 10:24 - 2013-02-01 10:24 - 00000000 __SHD C:\found.000
2013-02-01 10:15 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\LogFiles
2013-02-01 08:13 - 2012-01-24 05:44 - 01250340 ____A C:\Windows\WindowsUpdate.log
2013-02-01 07:23 - 2010-11-20 13:01 - 00831802 ____A C:\Windows\System32\PerfStringBackup.INI
2013-02-01 07:01 - 2011-11-22 11:36 - 00000136 ____A C:\Windows\System32\config\netlogon.ftl
2013-02-01 00:13 - 2012-01-24 07:45 - 00010014 ____A C:\Windows\cfgall.ini
2013-02-01 00:13 - 2012-01-24 07:42 - 01790380 ____A C:\Windows\System32\TmInstall.log
2013-01-30 13:15 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\Microsoft.NET
2013-01-30 13:07 - 2011-11-22 09:04 - 00000000 ____D C:\Users\All Users\Microsoft Help
2013-01-30 13:01 - 2009-07-13 18:37 - 00000000 ____D C:\Program Files\Common Files\System
2013-01-30 13:01 - 2009-07-13 18:04 - 00000478 ____A C:\Windows\win.ini
2013-01-30 09:29 - 2012-01-31 10:11 - 00000000 ____D C:\Users\<username>\Tracing
2013-01-30 08:59 - 2009-07-13 20:34 - 00033568 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-01-30 08:59 - 2009-07-13 20:34 - 00033568 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-01-30 08:53 - 2012-06-04 05:33 - 00000474 ____A C:\Windows\SMSCFG.ini
2013-01-30 08:52 - 2009-07-13 20:53 - 00000006 ___AH C:\Windows\Tasks\SA.DAT
2013-01-30 08:52 - 2009-07-13 20:39 - 00173837 ____A C:\Windows\setupact.log
2013-01-28 09:25 - 2011-11-22 10:30 - 00000000 ____D C:\Central Data
2013-01-25 10:16 - 2012-03-15 06:35 - 00000000 ____D C:\Users\<username>\AppData\Local\CrashDumps
2013-01-21 11:26 - 2010-11-20 13:48 - 00151648 ____A C:\Windows\PFRO.log
2013-01-17 08:38 - 2011-11-22 08:56 - 00000000 ____D C:\Program Files\Mozilla Firefox
2013-01-16 13:00 - 2011-11-28 13:07 - 00000000 ____D C:\Program Files\Microsoft Office Communicator
2013-01-14 13:02 - 2012-01-31 10:20 - 00000000 ____D C:\Users\<username>\Desktop\<user>
2013-01-04 09:58 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\NDF

==================== Known DLLs (Whitelisted) =================


==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================

Restore point made on: 2012-11-16 22:00:17
Restore point made on: 2013-01-23 22:00:21
Restore point made on: 2013-01-30 13:00:21

==================== Memory info ===========================

Percentage of memory in use: 13%
Total physical RAM: 4000.82 MB
Available physical RAM: 3461.24 MB
Total Pagefile: 3999.1 MB
Available Pagefile: 3474.24 MB
Total Virtual: 2047.88 MB
Available Virtual: 1948.46 MB

==================== Partitions =============================

1 Drive c: () (Fixed) (Total:463.16 GB) (Free:409.13 GB) NTFS
2 Drive e: (GSP1RMCPRVOL_EN_DVD) (CDROM) (Total:2.27 GB) (Free:0 GB) UDF
3 Drive f: () (Removable) (Total:1.91 GB) (Free:1.87 GB) NTFS
4 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
5 Drive y: (System Reserved) (Fixed) (Total:2.6 GB) (Free:2.57 GB) NTFS ==>[System with boot components (obtained from reading drive)]

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 465 GB 0 B
Disk 1 Online 1959 MB 0 B

Partitions of Disk 0:
===============

Disk ID: 0A23D141

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 2660 MB 1024 KB
Partition 2 Primary 463 GB 2661 MB

=========================================================

Disk: 0
Partition 1
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 Y System Rese NTFS Partition 2660 MB Healthy

=========================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 C NTFS Partition 463 GB Healthy

=========================================================

Partitions of Disk 1:
===============

Disk ID: 00000000

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 1959 MB 31 KB

=========================================================

Disk: 1
Partition 1
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 F NTFS Removable 1959 MB Healthy

=========================================================

Last Boot: 2013-01-23 22:15

==================== End Of Log ============================

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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 05 February 2013 - 09:57 AM

Greetings illusion2269 and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:


===================================================


Ground Rules:

  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me about it.
  • When you post your reply, do not use the Posted Image button but use the Posted Image button instead.
  • In the upper right hand corner of the topic you will see the Posted Image button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:

===================================================


Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Can you tell me when this issue started?

I would like you to do the following in order to try to gather some additional information.


===================================================


Diagnose Blue Screen of Death (BSOD) Errors

--------------------

  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:


    Posted Image

  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not.


    Posted Image
  • Please include this information in your reply.

===================================================


Things I would like to see in your next reply. :thumbsup2:

  • When did the issue start?
  • Blue Screen information

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 08 February 2013 - 10:26 AM

Greetings illusion2269,


===================================================


3 Day Bump

It has been more than 3 days since my last post.

  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 illusion2269

illusion2269
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Posted 08 February 2013 - 11:37 AM

Thanks for responding Gary, it has been a very busy few days at work. Unfortunately I could not wait for assistance and ended up having to reimage the computer in question. Please feel free to close this thread.



#5 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
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  • Local time:07:16 AM

Posted 08 February 2013 - 11:44 AM

Thanks for letting me know and I truly apologize for the delay.  We have quite a bit of work to do, unfortunately.

 

Hopefully there will not be a next time but if so maybe we will be able to respond more quickly.

 

Good luck!


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#6 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,640 posts
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  • Local time:07:16 AM

Posted 08 February 2013 - 11:51 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
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"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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