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new XP instal


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#1 leeboy

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Posted 01 February 2013 - 03:43 PM

I have just had to replace the hard drive in my PC. I have reinstalled XP home, service pack 3. It all seems to work fine except the audio. all sound plays fine for a minute or so and then distorts for about 10 seconds and carries on distorting every minute or so. when i shut down the windows 'jingle' is garbled. I have updated drivers but it has made no difference. the sound was fine previously. i have googled around but cant find a solution that works, or one that someone not overly computer savvy can understand. I dont think its a speaker problem as the sound also distorts through headphones.

is this a common/fixable issue?

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#2 hamluis

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Posted 01 February 2013 - 04:06 PM

Try the MS FixIt, http://support.microsoft.com/mats/AudioPlayback/ .

As a general suggestion, I'm going to suggest that the collection of MS FixIt tools be tried for many commonly reported system problems. If nothing else, it may help define where the problem lies.

Louis

#3 leeboy

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Posted 01 February 2013 - 05:05 PM

Thanks Louis. I will try the MS Fixlt now

#4 leeboy

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Posted 01 February 2013 - 05:17 PM

I've just run the MS Fixlt. the result is - 'there is a problem with an unknown device. attempts to repair it have failed. if the problem persists consult manufacturer for driver and compatibility support'

Guess i'll have to call Dell. annoying really as i've not found them helpful in the past. I cant understand what compatibility/ driver issue there can be? its a brand new install and updated drivers.

#5 hamluis

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Posted 01 February 2013 - 06:43 PM

Uninstall the audio drivers currenly in there...then install the applicable audio drivers from the Dell website for that system...or from the original install CD, if you have such.

Louis




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