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Credit Card Info Stolen


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9 replies to this topic

#1 Blackstream

Blackstream

  • Members
  • 9 posts
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  • Local time:08:46 PM

Posted 31 January 2013 - 11:22 AM

My credit card information has been stolen three times in the last 4 months. I get notification the next day from the credit card company after I used the card for an online purchase the day before. This has happened with three completely different credit cards.

I'm concerned about a keylogger or some other type of malware. I've run MalwareBytes and it comes back completely clean, but I don't believe it. About 6 months ago I had to use Chameleon to get MalwareBytes started so it may be compromised.

I appreciate you being here and any help you can give me.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16446
Run by fwilkerson at 10:06:29 on 2013-01-31
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3964.1361 [GMT -6:00]
.
AV: Norton Internet Security *Disabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Norton Internet Security *Disabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\IDrive\IDriveE Service.exe
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio64.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files (x86)\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\16.0.0.125\InstStub.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe
C:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\Winamp\winampa.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\IDrive\IDrivePlugin.exe
C:\IDrive\IDriveETray.exe
C:\IDrive\IDriveEBackground.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Hewlett-Packard\KBD\kbd.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Windows Media Player\wmpnscfg.exe
c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\System32\WScript.exe
C:\Windows\system32\taskeng.exe
C:\Windows\splwow64.exe
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe
C:\Windows\System32\WScript.exe
C:\Windows\System32\WScript.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\System32\WScript.exe
C:\Program Files (x86)\Intuit\QuickBooks 2012\qbw32.exe
c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
C:\Windows\System32\WScript.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
mWinlogon: Userinit = userinit.exe,
BHO: SnagIt Toolbar Loader: {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItBHO.dll
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\CoIEPlg.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\IPSBHO.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
TB: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\CoIEPlg.dll
TB: SnagIt: {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItIEAddin.dll
uRun: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe -update plugin
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] C:\Program Files (x86)\Hewlett-Packard\KBD\KbdStub.EXE
mRun: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun: [UpdateP2GoShortCut] "c:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
mRun: [UpdatePDIRShortCut] "c:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
mRun: [UpdatePSTShortCut] "c:\Program Files (x86)\CyberLink\CyberLink DVD Suite Deluxe\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\CyberLink\CyberLink DVD Suite Deluxe" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
mRun: [TSMAgent] "c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe"
mRun: [CLMLServer for HP TouchSmart] "c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe"
mRun: [DVDAgent] "c:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe"
mRun: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
mRun: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [Display] C:\Program Files (x86)\APC\APC PowerChute Personal Edition\DataCollectionLauncher.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRunOnce: [1] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\Chameleon\mbam-chameleon.exe" /r /p
StartupFolder: C:\Users\FWILKE~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\IDRIVE~1.LNK - C:\IDrive\IDriveEReg2ini.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\APCUPS~1.LNK - C:\Program Files (x86)\APC\APC PowerChute Personal Edition\Display.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\PICTUR~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\QUICKB~2.LNK - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\QUICKB~1.LNK - C:\Program Files (x86)\Intuit\QuickBooks 2012\QBW32.EXE
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{6C7CD257-8C0E-4CEB-9244-F7CED70E3C27} : DHCPNameServer = 192.168.1.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - C:\Program Files (x86)\Intuit\QuickBooks 2012\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
x64-mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
x64-BHO: SnagIt Toolbar Loader: {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files (x86)\TechSmith\SnagIt 8\DLLx64\SnagItBHO64.dll
x64-Run: [Windows Defender] C:\Program Files (x86)\Windows Defender\MSASCui.exe -hide
x64-Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\System32\NvCpl.dll,NvStartup
x64-Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\System32\NvMcTray.dll,NvTaskbarInit
x64-Run: [SmartMenu] C:\Program Files (x86)\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
x64-mPolicies-Explorer: NoActiveDesktop = dword:1
x64-mPolicies-Explorer: NoActiveDesktopChanges = dword:1
x64-mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
x64-mPolicies-System: EnableUIADesktopToggle = dword:0
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - LocalServer32 - <no file>
x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\fwilkerson\AppData\Roaming\Mozilla\Firefox\Profiles\2ahirmdj.default\
FF - prefs.js: browser.startup.homepage - www.google.com
FF - plugin: C:\Program Files (x86)\Amazon\MP3 Downloader\npAmazonMP3DownloaderPlugin1017300.dll
FF - plugin: C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.124\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npwachk.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll
.
============= SERVICES / DRIVERS ===============
.
R2 {55662437-DA8C-40c0-AADA-2C816A897A49};{55662437-DA8C-40c0-AADA-2C816A897A49};C:\Program Files (x86)\Hewlett-Packard\Media\DVD\000.fcl [2008-9-26 27632]
R2 FontCache;Windows Font Cache Service;C:\Windows\System32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 27648]
R2 IDriveE Service;IDriveE Service;C:\IDrive\IDriveE Service.exe [2012-6-7 157128]
R2 Norton Internet Security;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe [2012-6-6 115560]
R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2012-3-14 1248256]
R3 CAXHWBS3;CAXHWBS3;C:\Windows\System32\drivers\CAXHWBS3.sys [2012-6-7 287744]
R3 PCD5SRVC{8AAF211B-043E02A9-05040000};PCD5SRVC{8AAF211B-043E02A9-05040000} - PCDR Kernel Mode Service Helper Driver;C:\PROGRA~1\PC-DOC~1\PCD5SRVC_x64.pkms [2008-9-9 25888]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-7-9 52736]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2012-6-12 89920]
.
=============== File Associations ===============
.
FileExt: .js: JSFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
FileExt: .jse: JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2012-12-14 22:49:28 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys
.
============= FINISH: 10:06:39.86 ===============

Attached Files



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 39,179 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:46 PM

Posted 02 February 2013 - 10:57 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html


Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).

Please post the logs for my review.

#3 Blackstream

Blackstream
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:08:46 PM

Posted 03 February 2013 - 11:30 AM

I've attached the files below.

Results of screen317's Security Check version 0.99.57
Windows Vista Service Pack 2 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.65.0.1400
Java™ 6 Update 7
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 11.2.202.235
Mozilla Firefox (18.0)
Google Chrome 24.0.1312.56
Google Chrome 24.0.1312.57
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1 %
````````````````````End of Log``````````````````````

Attached Files


Edited by nasdaq, 03 February 2013 - 11:46 AM.


#4 nasdaq

nasdaq

  • Malware Response Team
  • 39,179 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:46 PM

Posted 03 February 2013 - 11:49 AM

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.


Java™ 6 Update 7


Java 7 update 10 introduced important new security controls
You can read about it here.
http://nakedsecurity.sophos.com/2012/12/19/java-7-update-10-introduces-important-new-security-controls/

Note
Java security update installs Ask Toolbar by default -- a single click in a multi-step installer.
http://www.benedelman.org/images/iac-jan13/ask-iac-011613-small.png
I suggest that your un-check the box "Install the Ask Toolbar" before proceeding.
===

Remove this old version of Flash using the Add/Remove Programs list.
Adobe Flash Player 10 Flash Player out of Date!
===

File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
If you do not used eBay you can delete the .lnk file.
===

Please let me know of any remaining issues.

#5 Blackstream

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Posted 04 February 2013 - 06:04 PM

Thank you. I deleted the old Flash Version and the ebay shortcut. I also deleted Java. If I find that a program needs it I'll just install the updated version and disable it in browsers.

A few questions:

1) I'm curious, did you notice any malware in the logs that could have caused the credit card theft?

2) Also would it be helpful to install Spyware blaster as an adjunct to malwarebytes? Or does malwarebytes' malicious website blocking suffice? I need something that will work with Firefox and Chrome.

3) Lastly, The work we did was on my desktop. I have a laptop that may have been involved as well as I made online purchases on it too during that time frame. I'd like to check that computer out as well. Should I start a new thread or continue on this one?

#6 nasdaq

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Posted 05 February 2013 - 09:39 AM

1) I'm curious, did you notice any malware in the logs that could have caused the credit card theft?

No. These guys will remove all traces of their doing.
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2) Also would it be helpful to install Spyware blaster as an adjunct to malwarebytes? Or does malwarebytes' malicious website blocking suffice? I need something that will work with Firefox and Chrome.

Yes, it will be covered in my close out speech.

3) Lastly, The work we did was on my desktop. I have a laptop that may have been involved as well as I made online purchases on it too during that time frame. I'd like to check that computer out as well. Should I start a new thread or continue on this one?


Start a new topic for this other computer. When done copy and paste the URL in your next reply here, I will expedite the matter.

===

If all is well:

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall
===

To remove AdwCleaner.

Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.

If you decide to keep the AdwCleaner tool make sure delete your version and download the latest before running it.

Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.

Surf Safely, and Think Prevention!
===

#7 Blackstream

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Posted 05 February 2013 - 11:27 AM

Thank you for your help.

FYI - I had to type in the full path to the location of ComboFix.exe to get the command to work as it was on my desktop.

2) Also would it be helpful to install Spyware blaster as an adjunct to malwarebytes? Or does malwarebytes' malicious website blocking suffice? I need something that will work with Firefox and Chrome.

Yes, it will be covered in my close out speech.


The close out speech is coming next?

#8 nasdaq

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Posted 05 February 2013 - 11:32 AM

Look at

Surf Safely, and Think Prevention!

on my previous post.

#9 Blackstream

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Posted 06 February 2013 - 12:24 PM

Thank you for that.

I understand that now that malwarebytes should be used in conjunction with an antiviral program, not as a standalone product.


3) Lastly, The work we did was on my desktop. I have a laptop that may have been involved as well as I made online purchases on it too during that time frame. I'd like to check that computer out as well. Should I start a new thread or continue on this one?


Start a new topic for this other computer. When done copy and paste the URL in your next reply here, I will expedite the matter.


Here is the URL: http://www.bleepingcomputer.com/forums/topic484342.html


Thanks for expediting this and for all your help :-)

#10 nasdaq

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Posted 06 February 2013 - 01:25 PM

I understand that now that malwarebytes should be used in conjunction with an antiviral program, not as a standalone product.


It will not slowdown if used with an other antiviral program.
You may also decide to run it on occasions only. Your call.




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