Posted 30 January 2013 - 06:51 PM
I've run a bunch of tools against it: super antispyware, mcafee, rkill, roguekiller, adwcleaner, mbar, mbam, rootkit remover, avg, minitoolbox. Super antispyware found about 83 infections, but other than that, everything seems to be clean. I even uninstalled mcafee which had recently been renewed and seemed to be about the time the lady reported having internet issues (as she described the browser issue), and since the laptop was so bogged down, I wanted to make sure mcafee wasn't corrupt. So, I uninstalled mcafee, installed avg free, ran a scan which came up clean. Then I uninstalled avg and reinstalled mcafee after the super antispyware scan cleaned things up, and the laptop performance is excellent and very crisp. The only dog is IE. I undid all toolbars and add-ons to IE and still had the same issue. The lady uses finance.yahoo.com as her home page and accesses her att.net email via the yahoo mail link. Using chrome and firefox this works flawlessly and the pages load instantly, except for IE where the pages take forever to load. The only page that seems to load ok in IE is google.