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Strange programs being allowed full trusted network access,generally very slow computer etc etc


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#1 Jay226

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Posted 30 January 2013 - 12:25 PM

Hello

I'm posting this topic on behalf of my mother as its her laptop that has the problem,basically the other day she noticed that some strange programs had been allowed full trusted network access through Kasperskys firewall which my mother didn't allow now i would usually tell you what the programs are called but there in Chinese/Japanese writing and don't have any logo/icon. I've asked her if she has recently installed any new software or programs which she says she hasn't and upon looking at her laptop i can confirm she hasn't. Also the laptop is running very slow/laggy it takes about 10mins maybe more for it to fully load up once you have logged in if you try to do anything like open a program etc before then the system just hangs and lags for ages and the hard drive sounds like its constantly in use and the light is always flashing on and off even when there is no programs running on the machine.

I have run MBAM which found nothing i also ran aswMBR which did find a suspicious file but after it found it the program froze and i wasn't able to do anything with it apart from save the log ;) so if you want to have a look at the log let me know and i shall upload it,after aswMBR froze i managed to close it and run TDSS killer but that didn't find anything i also tried hitman pro but that just found tracking cookies. I also have a screen shot of the strange programs that have been allowed access so yet again if you would like to see that just ask. The laptop is running Windows Vista 32-bit with 4GB of RAM.

Thanks in advance
Jay

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#2 boopme

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Posted 30 January 2013 - 10:09 PM

Appears you have some Backdoor /Rootkit infection..


I would counsel you to disconnect this PC from the Internet as much as possible other than for cleaning. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

I think we should get a deeper look. Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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#3 Jay226

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Posted 31 January 2013 - 12:19 AM

Hi boopme thanks for the reply DDS ran fine and new topic is here http://www.bleepingcomputer.com/forums/topic483631.html

#4 boopme

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Posted 31 January 2013 - 09:51 AM

You're welcome,we'll have you sorted shortly.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
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