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vista user account issue


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#1 appraisermad

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Posted 29 January 2013 - 08:11 PM

My daughter has vista home professional, out of blue she starts getting a message asking for user account password for everything, unfortunately as far as she knows she never had a user account password. Due to this she can't defrag, get updates, or almost anything, can anybody help me with this?

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#2 hamluis

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Posted 01 February 2013 - 11:45 AM

Has the possibility of infection...occurred to her or you?

You really haven't provided much info about the situation.

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Has she tried booting into safe mode? System manufacturer and model?

Louis

Edited by hamluis, 01 February 2013 - 11:48 AM.


#3 dc3

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Posted 02 February 2013 - 09:38 AM

Try this:

Go to Start, in the Run box type in control userpasswords2 and then press Enter.

When the window opens uncheck the box Users must enter a user name and password to sue this computer and then restart your computer to see if this has resolved this.

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