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Locked files - Ukash?


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#1 gmbrereton

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Posted 29 January 2013 - 05:25 PM

Hello - can anyone help, I think I got attacked by ukash, I have MS security essentials and have run a full scan, also with malwarebytes, and the all the stuff from the MS web site, plus combofix but all tell me I am clear, but since I got the pop up and the message to pay 100 to ukash to have files unlocked I can no longer able to use itunes, 'Itunes .itl is locked or you do not have permission' message pops up when I try to start it, also all my MS office documents and jpegs are encrypted, but new ones that I create are ok, it seems anything prior to the attack is effected, I have even deleted itunes and re-downloaded it to no avail, can anyone help please, I am not an expert, it is a one year old sony Vaio and win7 64 bit premium. This is really important for work and personal stuff as my wife has a serious condition and we keep a lot of medical stuff in MS word which we can no longer open at all.

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#2 dev00790

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Posted 02 February 2013 - 05:24 PM

Hi

Does the Ukash ransom screen appear any more?

Regards, dev00790

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