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Can only run computer in safe mode, cannot turn on anti virus software


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3 replies to this topic

#1 nichole86

nichole86

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  • Local time:10:38 AM

Posted 29 January 2013 - 05:00 PM

So it started when my computer froze up one day, I tried to restart it and every time I logged back onto my computer it would freeze up again. Windows Security Center was shut off and I could not turn it back on. Also my anti-virus software, Avira, had been turned off and I could not turn it back on. Eventually my computer began to freeze as soon as all my startup programs loaded, so I could not do anything unless I was in safe mode. I have ran malwarebytes in safe mode and removed some infections there. I deleted Avira and have tried to re-install it, but it will not turn on and usually freezes as well. I cannot run a scan through Avira without the computer restarting. I have ran TDSSkiller and it found nothing. Also have ran RKill. Still can not get Avira to turn on protection or run a scan. Avira usually freezes anytime I try to do anything. I have also deleted all temporary files. Anytime I try to log on my computer in Normal mode, it freezes still. I have no restore points.

I have two DDS logs that I was able to get by running DDS tool, here they are:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 8/22/2007 8:02:00 AM
System Uptime: 1/25/2013 2:13:01 PM (97 hours ago)
.
Motherboard: Dell Inc. | | 0UW524
Processor: Intel® Core™2 Duo CPU T7100 @ 1.80GHz | Microprocessor | 1795/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 136 GiB total, 24.566 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 4.928 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
1400
1400_Help
1400Trb
32 Bit HP CIO Components Installer
3D Architecture 3 - Compatibility test program
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.4)
Adobe Shockwave Player 11.5
AIO_CDB_ProductContext
AIO_CDB_Software
AIO_Scan
Avira Free Antivirus
BitTorrent
BlackBerry Desktop Software 7.1
BlackBerry Device Software Updater
Broadcom Management Programs
BufferChm
Conexant HDA D330 MDC V.92 Modem
Consumer Complete Care Services Agreement
Copy
Coupon Printer for Windows
CustomerResearchQFolder
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Support Center (Support Software)
Dell System Customization Wizard
DellSupport
Destinations
DeviceManagementQFolder
Digital Line Detect
DivX Setup
DocProc
DocProcQFolder
DVD Flick
ESET Online Scanner v3
eSupportQFolder
Fax
Free Ride Games Player
Games, Music, & Photos Launcher
Google Chrome
Google Earth Plug-in
Google SketchUp 7
Google Update Helper
HitmanPro 3.7
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Participation Program 8.0
HP Imaging Device Functions 8.0
HP OCR Software 8.0
HP Photosmart Essential
HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B
HP Solution Center 8.0
HP Update
HPProductAssistant
HPSSupply
ImgBurn
J2SE Development Kit 5.0 Update 16
J2SE Runtime Environment 5.0 Update 16
Java 7 Update 9
Java Auto Updater
Java™ 6 Update 33
Java™ SE Runtime Environment 6
Logitech Desktop Messenger
Logitech Vid HD
Logitech Webcam Software
Logitech Webcam Software Driver Package
Malwarebytes' Anti-Malware
MarketResearch
MediaDirect
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Modem Diagnostic Tool
Mozilla Firefox 18.0.1 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NetWaiting
OutlookAddinSetup
Product Documentation Launcher
QualxServ Service Agreement
QuickSet
Scan
Schooltown Preschool
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
SolutionCenter
Sonic Activation Module
Status
Super Mario 3 : Mario Forever
Synaptics Pointing Device Driver
Toolbox
TrayApp
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
URL Assistant
User's Guides
VC80CRTRedist - 8.0.50727.6195
VideoLAN VLC media player 0.8.6d
WebReg
WIDCOMM Bluetooth Software 6.0.1.3100
Windows Media Player Firefox Plugin
WinPatrol 2008
.
==== Event Viewer Messages From Past Week ========
.
1/29/2013 2:52:10 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.
1/29/2013 2:15:32 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
1/27/2013 2:36:03 AM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
1/25/2013 2:18:41 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service BITS with arguments "" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}
1/25/2013 2:14:57 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: spldr Wanarpv6
1/25/2013 2:14:57 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
1/25/2013 2:14:43 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
1/25/2013 2:14:42 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
1/25/2013 2:14:31 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
1/25/2013 2:14:27 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
1/25/2013 2:13:51 PM, Error: EventLog [6008] - The previous system shutdown at 2:10:48 PM on 1/25/2013 was unexpected.
1/25/2013 2:09:50 PM, Error: Service Control Manager [7023] - The Windows Update service terminated with the following error: The specified module could not be found.
1/25/2013 2:09:35 PM, Error: Service Control Manager [7034] - The Windows Search service terminated unexpectedly. It has done this 5 time(s).
1/25/2013 2:09:35 PM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error 2147749155 (0x80040D23).
1/25/2013 2:08:10 PM, Error: Service Control Manager [7034] - The Windows Search service terminated unexpectedly. It has done this 4 time(s).
1/25/2013 2:07:59 PM, Error: Service Control Manager [7034] - The Windows Search service terminated unexpectedly. It has done this 3 time(s).
1/25/2013 2:07:36 PM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
1/25/2013 2:07:08 PM, Error: VDS Dynamic Provider [10] - The provider failed while storing notifications from the driver. The Virtual Disk Service should be restarted. hr=80042505
1/25/2013 2:07:00 PM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
1/25/2013 2:06:57 PM, Error: Service Control Manager [7000] - The Andrea ST Filters Service service failed to start due to the following error: The system cannot find the file specified.
1/24/2013 8:34:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
1/24/2013 8:14:30 PM, Error: EventLog [6008] - The previous system shutdown at 5:44:34 PM on 1/24/2013 was unexpected.
.
==== End Of File ===========================





Here is the second one:



DDS (Ver_2012-11-20.01) - NTFS_x86 NETWORK
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.9.2
Run by Nichole at 15:39:40 on 2013-01-29
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2037.1356 [GMT -6:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_5_502_135.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_5_502_135.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3070822
uWindow Title = Internet Explorer provided by Dell
uURLSearchHooks: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - <orphaned>
uURLSearchHooks: {9d0f7eb2-452d-4766-b535-8d23e36c300e} - <orphaned>
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: CBrowserHelperObject Object: {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\program files\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [BitTorrent] "c:\program files\bittorrent\BitTorrent.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Exetender] "c:\program files\free ride games\GPlayer.exe" /runonstartup
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [RIMBBLaunchAgent.exe] c:\program files\common files\research in motion\usb drivers\RIMBBLaunchAgent.exe
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRunOnce: [Launcher] c:\program files\dell datasafe local backup\components\scheduler\Launcher.exe
mRunOnce: [DSUpdateLauncher] "c:\program files\dell datasafe local backup\components\dsupdate\hstart.exe" /noconsole /d="c:\program files\dell datasafe local backup\components\dsupdate" /runas "c:\program files\dell datasafe local backup\components\dsupdate\DSUpd.exe"
mRunOnce: [STToasterLauncher] c:\program files\dell datasafe local backup\toasterLauncher.exe
dRun: [Exetender] "c:\program files\free ride games\GPlayer.exe" /runonstartup
dRunOnce: [DelayShred] "c:\program files\mcafee\mshr\shrcl.exe" /p7 /q c:\users\nichole\appdata\local\temp\low\hsperf~1.sh! c:\users\nichole\appdata\local\temp\HSPERF~1.SH!
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{7f0c4457-8e64-491b-8d7b-991504365d1e}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: mcafee.com
DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} - hxxp://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/Text%20Twist/Images/stg_drm.ocx
DPF: {1D082E71-DF20-4AAF-863B-596428C49874} - hxxp://www.worldwinner.com/games/v50/tpir/tpir.cab
DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} - hxxp://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab
DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} - hxxp://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
DPF: {809A6301-7B40-4436-A02C-87B8D3D7D9E3} - hxxp://zone.msn.com/bingame/zpagames/zpa_dmno.cab55579.cab
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {A52FBD2B-7AB3-4F6B-90E3-91C772C5D00F} - hxxp://www.worldwinner.com/games/v57/wof/wof.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
DPF: {CAFEEFAC-0015-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files/Text%20Twist/Images/armhelper.ocx
DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} - hxxp://zone.msn.com/binframework/v10/StProxy.cab55579.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{1404D10C-0A02-408E-B39B-1F9B724DB4E7} : DHCPNameServer = 24.124.0.193 24.124.0.194 24.124.0.195 24.124.0.1
TCP: Interfaces\{6CFCAAC1-BEA1-4BE5-9E48-F93E5711B175} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{A26A1ADD-BAD9-4486-9148-794E9CF6D79A} : DHCPNameServer = 192.168.1.254
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= c:\progra~1\google\google~2\goec62~1.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\nichole\appdata\roaming\mozilla\firefox\profiles\5l3131gn.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3237160&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.startup.homepage - hxxps://www.facebook.com/
FF - prefs.js: keyword.URL - chrome://browser-region/locale/region.properties
FF - component: c:\users\nichole\appdata\roaming\mozilla\firefox\profiles\5l3131gn.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\components\RadioWMPCoreGecko19.dll
FF - component: c:\users\nichole\appdata\roaming\mozilla\firefox\profiles\5l3131gn.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\components\RadioWMPCoreGecko5.dll
FF - component: c:\users\nichole\appdata\roaming\mozilla\firefox\profiles\5l3131gn.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\components\RadioWMPCoreGecko6.dll
FF - component: c:\users\nichole\appdata\roaming\mozilla\firefox\profiles\5l3131gn.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\components\RadioWMPCoreGecko7.dll
FF - component: c:\users\nichole\appdata\roaming\mozilla\firefox\profiles\5l3131gn.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\components\RadioWMPCoreGecko8.dll
FF - component: c:\users\nichole\appdata\roaming\mozilla\firefox\profiles\5l3131gn.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\components\RadioWMPCoreGecko9.dll
FF - component: c:\users\nichole\appdata\roaming\mozilla\firefox\profiles\5l3131gn.default\extensions\engine@conduit.com\components\RadioWMPCoreGecko19.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\free ride games\npExentCtl.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npGoogleGadgetPluginFirefoxWin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\users\nichole\appdata\roaming\mozilla\firefox\profiles\5l3131gn.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\plugins\np-mswmp.dll
FF - plugin: c:\users\nichole\appdata\roaming\mozilla\firefox\profiles\5l3131gn.default\extensions\{9d0f7eb2-452d-4766-b535-8d23e36c300e}\plugins\np-mswmp.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_135.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
FF - ExtSQL: !HIDDEN! 2009-09-02 14:02; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
.
---- FIREFOX POLICIES ----
.
FF - user.js: extensions.autoDisableScopes - 14
.
.
============= SERVICES / DRIVERS ===============
.
S1 avkmgr;avkmgr;c:\windows\system32\drivers\avkmgr.sys [2013-1-25 36552]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\aestsrv.exe --> c:\windows\system32\aestsrv.exe [?]
S2 AntiVirSchedulerService;Avira Scheduler;c:\program files\avira\antivir desktop\sched.exe [2013-1-25 85280]
S2 AntiVirService;Avira Real-Time Protection;c:\program files\avira\antivir desktop\avguard.exe [2013-1-25 109344]
S2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2013-1-4 83944]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-6-18 21504]
S2 gupdate1ca1332d61577fa;Google Update Service (gupdate1ca1332d61577fa);c:\program files\google\update\GoogleUpdate.exe [2009-8-1 133104]
S2 HitmanProScheduler;HitmanPro Scheduler;c:\program files\hitmanpro\hmpsched.exe [2013-1-4 105832]
S2 SftService;SoftThinks Agent Service;c:\program files\dell datasafe local backup\SftService.exe [2012-6-14 689472]
S2 X4HSEx;X4HSEx;c:\program files\free ride games\X4HSEx.sys [2012-8-14 56352]
S3 BEFCMV3XP;Linksys BEFCMU10 EtherFast Cable Modem;c:\windows\system32\drivers\BEFCM3XP.sys [2008-12-20 14336]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;"c:\program files\google\google desktop search\googledesktop.exe" --> c:\program files\google\google desktop search\GoogleDesktop.exe [?]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2008-8-29 38472]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== File Associations ===============
.
FileExt: .scr: scrfile="%1" %*
FileExt: .reg: regfile=regedit.exe "%1" %*
.
=============== Created Last 30 ================
.
2013-01-25 20:19:33 -------- d-----w- c:\users\nichole\appdata\roaming\Avira
2013-01-25 20:18:59 36552 ----a-w- c:\windows\system32\drivers\avkmgr.sys
2013-01-25 20:18:58 -------- d-----w- c:\programdata\Avira
2013-01-25 20:18:58 -------- d-----w- c:\program files\Avira
2013-01-05 01:13:54 -------- d-----w- c:\program files\ESET
2013-01-05 00:19:03 -------- d-----w- c:\program files\HitmanPro
2013-01-05 00:18:21 -------- d-----w- c:\programdata\HitmanPro
2013-01-05 00:01:38 83944 ----a-w- c:\windows\system32\drivers\avgntflt.sys
.
==================== Find3M ====================
.
2012-12-27 22:32:09 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-12-27 22:32:09 697272 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-12-16 13:12:54 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-16 10:50:29 293376 ----a-w- c:\windows\system32\atmfd.dll
2012-11-14 02:09:22 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-11-14 01:57:37 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-11-14 01:49:25 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-11-14 01:48:27 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-11-14 01:44:42 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-11-13 01:36:35 2048000 ----a-w- c:\windows\system32\win32k.sys
2012-11-13 01:29:51 2048 ----a-w- c:\windows\system32\tzres.dll
2012-11-02 10:18:17 376320 ----a-w- c:\windows\system32\dpnet.dll
2012-11-02 08:26:06 23040 ----a-w- c:\windows\system32\dpnsvr.exe
.
============= FINISH: 15:42:34.57 ===============



My first post is here http://www.bleepingcomputer.com/forums/topic483012.html


Thanks for the help

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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,791 posts
  • OFFLINE
  •  
  • Gender:Male
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  • Local time:09:38 AM

Posted 03 February 2013 - 09:06 AM

Greetings nichole86 and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:


===================================================


Ground Rules:

  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me about it.
  • When you post your reply, do not use the Posted Image button but use the Posted Image button instead.
  • In the upper right hand corner of the topic you will see the Posted Image button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:

===================================================


Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Please attempt to run these programs for me.


===================================================


Running chkdsk /r from Vista Recovery Environment

--------------------

  • Boot your computer into the Repair Your Computer screen (tap F8)
  • Click Next at the System Recovery Options screen
  • If the computer is password protected type in the password. If it is not password protected just press Enter
  • Select Command Prompt
  • Type c: and Enter
  • Type chkdsk /r and Enter
  • If you receive a message about unmounting the volume type Y
  • If you receive a message asking if you want to check on restart type Y
  • If the program doesn't start automatically repeat the chkdsk /r command
  • This process may take awhile to complete. Please be patient.

===================================================


Run Combofix in Vista/7

--------------------

Combofix is a very powerful tool and special attention must be taken to allow it to work properly. Please pay careful attention to the following instructions.

sUBs, the author of Combofix, recommends you to uninstall AVG or CA Internet Security before running the program. If you have either of these programs on your computer please uninstall them using AppRemover which can be downloaded here. We will be sure to reinstall the Antivirus program once we are finished using Combofix.

  • Please download ComboFix from one of these locations:

    BleepingComputer

    ForoSpyware

  • Save Combofix.exe to your Desktop <-- Important!!!
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts. It is important you do not mouseclick while the program is running or it may stall.

    Note #1: Often times it may appear as if ComboFix has stopped working. To verify it is still running please do one of the following below. If, based on the below, you have concluded ComboFix has stopped running please stop and advise me.

  • Check your computer clock. If it is still running then so is ComboFix
  • Open Task Manager and select the Applications Tab. If the status of AutoScan is Running, then ComboFix is running
  • Open Task Manager and select the Processes Tab. Under Image Name look for files ending in .3xe. If there are fluctuating numbers under CPU and Mem Usage then ComboFix is running
Note #2: If you receive the following error "Illegal operation attempted on a registery key that has been marked for deletion" please just restart your computer to resolve this issue
If Combofix fails to run properly using the above instructions please attempt the following:

  • Right click on the Combofix icon on your desktop and select Delete
  • Download a new copy but rename it to freshcopy.exe first, then save it to your desktop
  • Now download RKill.exe (or RKill renamed as iExplore.exe if the first one doesn't work properly) and save it to your desktop
  • Restart your computer in Safe Mode
  • Right click on RKill (or iExplore) and select Run as Administrator. If you are using Windows XP simply double click the icon
  • A black DOS screen should flash and disappear. If not, try to launch the program with the second file. If neither works please stop and let me know
  • When RKill is finished running you will be presented with a text file and a copy will be saved on your desktop. Copy and paste the contents of this report in your reply
  • Do not reboot your computer
  • Double click the freshcopy.exe icon (renamed Combofix file)
  • When finished, it will produce a log. Please copy and paste the C:\Combofix.txt log information in your next reply
  • If you disabled your antivirus please enable it again. If you uninstalled it please wait for instructions to reinstall it

===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • Did chkdsk run successfully?
  • Combofix log

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,791 posts
  • OFFLINE
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  • Gender:Male
  • Location:California
  • Local time:09:38 AM

Posted 06 February 2013 - 09:00 AM

Greetings nichole86,


===================================================


3 Day Bump

It has been more than 3 days since my last post.

  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,791 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:09:38 AM

Posted 08 February 2013 - 05:45 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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