I rec'd a msg from Norton to download the farbar recovery scan tool and xfer it to the flash drive. ( I am a paying Comcast customer and Norton was free) I am unable to xfer the tool to a flash drive. I did however remove the Norton security . I have copied the additional instructions below. I hope it's not as confusing to you as it was to me & not too lengthy.
Norton Community : Norton Users Discussion Forum : Norton 360 : Re: Hi CPU usage
Re: Winrscmde High CPU Usage and other .. Options
01-02-2013 06:08 PM
I rec the same msg but with a variety of programs. The latest 1 I rec'd today was Windows Media. I have also
noticed my pc is extremely slow tho I regularly run Norton scans.
Registered: 07-21-2008 Re: Hi CPU usage Options 01-02-2013 07:24 PM
Are you Windows XP??
Re: Hi CPU usage Options 01-02-2013 07:56 PM
no windows 7 64 bit
Re: Hi CPU usage Options
01-02-2013 08:01 PM
Do you have a Flash Drive??
Re: Hi CPU usage Options
01-03-2013 02:13 PM
Re: Hi CPU usage Options 01-03-2013 03:38 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The
work though in cleaning a system is individual and only for that system due to a number of factors.
Read all instructions properly
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
You need to download the 64 bit version.
Transfer it on to the Flash Drive.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice If I ask a Question just answer it, don't run anything unless it states.
Major steps used:
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.
Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64.exe) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Please attach the log in your reply back..
Norton 360* Norton Internet Security* Norton AntiVirus * Norton One* Norton 360 Multi-Device* Norton Ghos*t Norton Online Backup
Norton Utilities * Norton Secured Seal
Services *NortonLive Services*Ultimate Help Desk*Spyware and Virus Removal*Norton Online Family*Norton Safe Web