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Posted 04 February 2013 - 08:30 AM
No, that's not necessary...just tell us what the file extension is, as it's likely to have been changed by the malware. This could be the reason you are currently unable to open them. Some of these malware types actually DO encrypt files, others just want to spoof you into thinking so. One way this is done is by changing either file associations or file extensions so we need to check on this to determine the easiest route for us to take in order to fix this or even if it IS fixable.
H. No that's fine, anything is worth a try,,,,
The files have not been renamed...they are still called as I named them. When I double click an image the following comes up
WINDOWS PHOTOVIEWER CAN'T OPEN THE PICTURE BECAUSE EITHER PHOTO VIEWER DOESN'T SUPPORT THIS FILE FORMAT OR YOU DON'T HAVE THE LATEST UPDATES TO PHOTO VIEWER.
It doesn't matter I try to open them in as if tried paint etc as well....if indeed a file is encrypted would it say this??
I am happy to upload a picture so you can view its properties etc if that will help?
Edited by 1972vet, 04 February 2013 - 08:33 AM.
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