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laptop not recognizing windows


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#1 novemberrain_iii

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Posted 29 January 2013 - 01:59 AM

Hi, I'm new to this site so hopefully i don't do anything wrong!! I consider myself fairly smart with computers but my laptop has gone beyond my brain & I need serious help!!
At first it would just reboot itself after being on it for a little bit, I tried downloading an antivirus (avast) and it all went downhill!! Now it doesn't even recognize the windows 7, gives me a black screen telling me error and to put in disc, which I've never had one, and says: FILE CI.DLL STATUS:0XC00000E9 I cannot get it to go any farther than there, is there anyone that might be able to help??? Please & many Thanks in advance!!

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#2 noknojon

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Posted 29 January 2013 - 05:46 AM

gives me a black screen telling me error and to put in disc, which I've never had one

Hello and Welcome -
I am thinking (from what I can read) that you may need reinstall disks ............Or can you borrow the same version (Home Premium / Pro / etc)

If you prefer, you can you list the make and your country, and we may be able to tell you where to purchase the disks.

Thank You -

#3 novemberrain_iii

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Posted 29 January 2013 - 01:57 PM

I was hoping it'd be possible to download from internet onto usb, I've been checking around to see if anyone has the discs that I can borrow, thank you




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