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Files locked ukash?


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#1 gmbrereton

gmbrereton

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Posted 28 January 2013 - 06:19 PM

Hello - can anyone help, I think I got attacked by ukash, I have MS security essentials and have run a full scan, also with malwarebytes, and the all the stuff from the MS web site, plus combofix but all tell me I am clear, but since I got the pop up and the message to pay £100 to ukash to have files unlocked I can no longer able to use itunes, 'Itunes .itl is locked or you do not have permission' message pops up when I try to start it, also all my MS office documents and jpegs are encrypted, but new ones that I create are ok, it seems anything prior to the attack is effected, I have even deleted itunes and re-downloaded it to no avail, can anyone help please, I am not an expert, it is a one year old sony Vaio and win7 64 bit premium. This is really important for work and personal stuff as my wife has a serious condition and we keep a lot of medical stuff in MS word which we can no longer open at all.

Edited by bloopie, 29 January 2013 - 11:13 PM.
Moved topic from Windows 7 to the more appropriate forum. ~bloopie


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#2 tomdestry

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Posted 29 January 2013 - 07:43 AM

If you are using Windows 7, you can try right-clicking on an affected file and selecting "Restore previous versions". You should then see a list of backups the OS has made automatically. Select the one prior to the date of infection and click Restore. OK the warning. You should get a confirmation message. Check the file, and if it works, proceed to restoring whole folders by right-clicking on the folder name.

Obviously don't do this with any files you have created since the infection.

I know this works for Windows 7 -- not sure about earlier operating systems. I hope it helps you get your files back.




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