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rootkit detected


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7 replies to this topic

#1 scratch that

scratch that

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Posted 28 January 2013 - 09:42 AM

I received a notice that my passwords had been adjusted. Then on a following day, a window popped up saying that PC Tools had detected a rootkit and asked if I wanted to clean it at the following startup. I was going to look up the name of it before checking the box to fix it, but I got distracted and ended up turning off the computer without ever checking the box. Now I cannot access my accounts, my website is down, and I cannot get into my e-mail.
I am running Windows XP Pro 2002, Service Pack 3.

Edited by bloopie, 28 January 2013 - 03:16 PM.
Moved topic from XP to the more appropriate forum. ~bloopie


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#2 Broni

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Posted 28 January 2013 - 09:23 PM

What accounts are you referring to?

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 scratch that

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Posted 28 January 2013 - 09:51 PM

Security Check Results:

Results of screen317's Security Check version 0.99.57
Windows XP Service Pack 3 x86
Internet Explorer 6 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG Anti-Virus Free
Antivirus out of date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
PC Tools Spyware Doctor 9.0
CCleaner
Java™ 6 Update 31
Java™ 6 Update 7
Java version out of Date!
Adobe Flash Player 11.5.502.146
Adobe Reader 10.1.5 Adobe Reader out of Date!
Mozilla Firefox (18.0.1)
Google Chrome 24.0.1312.52
Google Chrome 24.0.1312.56
````````Process Check: objlist.exe by Laurent````````
ThreatFire TFService.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 10%
````````````````````End of Log``````````````````````

#4 scratch that

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Posted 28 January 2013 - 09:53 PM

FSS results:

Farbar Service Scanner Version: 16-01-2013
Ran by Administrator (administrator) on 28-01-2013 at 18:52:03
Running from "C:\Documents and Settings\Administrator\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) pctgntdi(8) PSched(7) Tcpip(4)
0x09000000050000000100000002000000030000000400000008000000560000000600000007000000
IpSec Tag value is correct.

**** End of log ****

#5 scratch that

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Posted 28 January 2013 - 09:56 PM

Mini Tool Box:

MiniToolBox by Farbar Version:10-01-2013
Ran by Administrator (administrator) on 28-01-2013 at 18:54:45
Running from "C:\Documents and Settings\Administrator\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/1000 MT Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : delgx270-d98inr

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/1000 MT Network Connection

Physical Address. . . . . . . . . : 00-0D-56-A4-B4-74

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Monday, January 28, 2013 11:57:18 AM

Lease Expires . . . . . . . . . . : Tuesday, January 29, 2013 11:57:18 AM

Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.224.102, 74.125.224.98, 74.125.224.100, 74.125.224.99
74.125.224.105, 74.125.224.103, 74.125.224.110, 74.125.224.96, 74.125.224.97
74.125.224.104, 74.125.224.101



Pinging google.com [74.125.224.98] with 32 bytes of data:



Reply from 74.125.224.98: bytes=32 time=13ms TTL=55

Reply from 74.125.224.98: bytes=32 time=15ms TTL=55



Ping statistics for 74.125.224.98:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 13ms, Maximum = 15ms, Average = 14ms

Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 206.190.36.45, 98.138.253.109, 98.139.183.24



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=283ms TTL=47

Reply from 98.139.183.24: bytes=32 time=261ms TTL=45



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 261ms, Maximum = 283ms, Average = 272ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0d 56 a4 b4 74 ...... Intel® PRO/1000 MT Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
31.13.77.39 255.255.255.255 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.2 192.168.1.2 20
192.168.1.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.2 192.168.1.2 20
224.0.0.0 240.0.0.0 192.168.1.2 192.168.1.2 20
255.255.255.255 255.255.255.255 192.168.1.2 192.168.1.2 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 02 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 03 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 09 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329688] (PC Tools Research Pty Ltd.)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/28/2013 08:36:34 AM) (Source: Application Hang) (User: )
Description: Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/28/2013 08:36:33 AM) (Source: Application Hang) (User: )
Description: Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/28/2013 08:35:35 AM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00001967.
Processing media-specific event for [explorer.exe!ws!]

Error: (01/28/2013 08:17:18 AM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 18.0.1.4764, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/28/2013 08:09:57 AM) (Source: Application Hang) (User: )
Description: Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/28/2013 07:27:05 AM) (Source: Application Hang) (User: )
Description: Hanging application PicasaPhotoViewer.exe, version 3.8.117.43, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/28/2013 07:27:02 AM) (Source: Application Hang) (User: )
Description: Hanging application PicasaPhotoViewer.exe, version 3.8.117.43, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/27/2013 03:17:42 PM) (Source: Application Hang) (User: )
Description: Hanging application plugin-container.exe, version 18.0.1.4764, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/27/2013 03:17:38 PM) (Source: Application Hang) (User: )
Description: Hanging application plugin-container.exe, version 18.0.1.4764, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/27/2013 03:17:29 PM) (Source: Application Hang) (User: )
Description: Hanging application plugin-container.exe, version 18.0.1.4764, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (01/28/2013 11:57:39 AM) (Source: Service Control Manager) (User: )
Description: The Yahoo! Updater service failed to start due to the following error:
%%3

Error: (01/28/2013 11:57:39 AM) (Source: Service Control Manager) (User: )
Description: The digi96 service failed to start due to the following error:
%%1058

Error: (01/28/2013 11:57:25 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (01/28/2013 07:56:49 AM) (Source: 0) (User: )
Description: \Device\CdRom2

Error: (01/28/2013 07:56:29 AM) (Source: 0) (User: )
Description: \Device\Harddisk2\D

Error: (01/28/2013 05:53:43 AM) (Source: Service Control Manager) (User: )
Description: The Yahoo! Updater service failed to start due to the following error:
%%3

Error: (01/28/2013 05:53:43 AM) (Source: Service Control Manager) (User: )
Description: The digi96 service failed to start due to the following error:
%%1058

Error: (01/28/2013 05:53:40 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (01/27/2013 03:18:12 PM) (Source: 0) (User: )
Description: @5647

Error: (01/25/2013 06:51:33 AM) (Source: Service Control Manager) (User: )
Description: The Yahoo! Updater service failed to start due to the following error:
%%3


Microsoft Office Sessions:
=========================
Error: (01/28/2013 08:36:34 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.0.2900.5512hungapp0.0.0.000000000

Error: (01/28/2013 08:36:33 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.0.2900.5512hungapp0.0.0.000000000

Error: (01/28/2013 08:35:35 AM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512kernel32.dll5.1.2600.578100001967

Error: (01/28/2013 08:17:18 AM) (Source: Application Hang)(User: )
Description: firefox.exe18.0.1.4764hungapp0.0.0.000000000

Error: (01/28/2013 08:09:57 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.0.2900.5512hungapp0.0.0.000000000

Error: (01/28/2013 07:27:05 AM) (Source: Application Hang)(User: )
Description: PicasaPhotoViewer.exe3.8.117.43hungapp0.0.0.000000000

Error: (01/28/2013 07:27:02 AM) (Source: Application Hang)(User: )
Description: PicasaPhotoViewer.exe3.8.117.43hungapp0.0.0.000000000

Error: (01/27/2013 03:17:42 PM) (Source: Application Hang)(User: )
Description: plugin-container.exe18.0.1.4764hungapp0.0.0.000000000

Error: (01/27/2013 03:17:38 PM) (Source: Application Hang)(User: )
Description: plugin-container.exe18.0.1.4764hungapp0.0.0.000000000

Error: (01/27/2013 03:17:29 PM) (Source: Application Hang)(User: )
Description: plugin-container.exe18.0.1.4764hungapp0.0.0.000000000


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.4)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 11 Plugin (Version: 11.5.502.146)
Adobe Photoshop CS (Version: CS)
Adobe Reader X (10.1.5) (Version: 10.1.5)
ASIO4ALL
BitTorrent (Version: 6.0.2)
Browser Guard 4.0 (Version: 4.0.0.1606)
BufferChm (Version: 140.0.212.000)
Business-in-a-Box (Version: 5.5.0)
CCleaner (Version: 3.11)
Coupon Printer for Windows (Version: 5.0.0.0)
D110 (Version: 140.0.283.000)
Defraggler (Version: 2.05)
Dell Driver Download Manager (Version: 2.1.0.0)
Dell ResourceCD
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DNA (Version: 2.2.4 (16502))
Dropbox (Version: 1.6.16)
ESET Online Scanner v3
FloorPlan 3D v6 (Version: 6.0)
Google Chrome (Version: 24.0.1312.56)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.123)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Update (Version: 5.003.001.001)
HPAppStudio (Version: 140.0.95.000)
Intel® Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel® PRO Network Connections Drivers
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 6 Update 7 (Version: 1.6.0.70)
Logitech High Quality Video (Version: 12.00.1280)
Logitech Webcam Software Driver Package (Version: 12.0.1278)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Mozilla Firefox 18.0.1 (x86 en-US) (Version: 18.0.1)
Mozilla Maintenance Service (Version: 18.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Network (Version: 140.0.215.000)
OpenOffice.org 3.3 (Version: 3.3.9567)
PC Tools Spyware Doctor 9.0 (Version: 9.0)
Picasa 3 (Version: 3.8)
PS_AIO_07_D110_SW_Min (Version: 140.0.142.000)
QFolder (Version: 1.00.0000)
Quick Web Player
QuickBooks Pro 2008 (Version: 18.0.4003.606)
QuickTransfer (Version: 140.0.98.000)
RME DIGICheck
Scan (Version: 140.0.80.000)
Skype™ 6.0 (Version: 6.0.120)
SoundMAX
Status (Version: 140.0.256.000)
SupportSoft Assisted Service (Version: 15)
Syncrosoft License Control
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.6513)
WebReg (Version: 140.0.212.017)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.8.0031.9)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Media Format Runtime

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 64%
Total physical RAM: 2045.98 MB
Available physical RAM: 727.48 MB
Total Pagefile: 3940.51 MB
Available Pagefile: 2761.84 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.63 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.52 GB) (Free:37.95 GB) NTFS
5 Drive f: (My Book) (Fixed) (Total:298.02 GB) (Free:286.4 GB) FAT32
6 Drive g: (U3 System) (CDROM) (Total:0.01 GB) (Free:0 GB) CDFS
7 Drive h: () (Removable) (Total:1.9 GB) (Free:0.08 GB) FAT

========================= Users: ========================================

User accounts for \\DELGX270-D98INR

Administrator Guest HelpAssistant
SUPPORT_388945a0


**** End of log ****

#6 scratch that

scratch that
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Posted 28 January 2013 - 10:51 PM

MBAM:

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.29.01

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 6.0.2900.5512
Administrator :: DELGX270-D98INR [administrator]

1/28/2013 7:00:56 PM
mbam-log-2013-01-28 (19-00-56).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 215564
Time elapsed: 9 minute(s), 36 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Documents and Settings\Administrator\Local Settings\temp\KYIUGow8.exe.part (Trojan.Agent.FSA42) -> Quarantined and deleted successfully.

(end)

#7 scratch that

scratch that
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Posted 29 January 2013 - 01:06 AM

aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2013-01-28 21:31:30
-----------------------------
21:31:30.328 OS Version: Windows 5.1.2600 Service Pack 3
21:31:30.328 Number of processors: 2 586 0x304
21:31:30.328 ComputerName: DELGX270-D98INR UserName: Administrator
21:31:30.906 Initialize success
21:31:44.609 AVAST engine defs: 13012800
21:32:00.250 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
21:32:00.250 Disk 0 Vendor: WDC_WD800BB-00FJA0 13.03G13 Size: 76319MB BusType: 3
21:32:00.296 Disk 0 MBR read successfully
21:32:00.296 Disk 0 MBR scan
21:32:00.453 Disk 0 Windows XP default MBR code
21:32:00.468 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 76308 MB offset 63
21:32:00.531 Disk 0 scanning sectors +156280320
21:32:00.671 Disk 0 scanning C:\WINDOWS\system32\drivers
21:32:26.875 Service scanning
21:32:27.171 Service .avgtdix \* **LOCKED** 123
21:33:00.671 Modules scanning
21:33:11.718 Disk 0 trace - called modules:
21:33:11.734 ntoskrnl.exe CLASSPNP.SYS disk.sys PCTCore.sys atapi.sys hal.dll pciide.sys PCIIDEX.SYS
21:33:11.734 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8a8cbab8]
21:33:11.734 3 CLASSPNP.SYS[f7647fd7] -> nt!IofCallDriver -> [0x8a8cd920]
21:33:11.734 5 PCTCore.sys[f741f82d] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x8a89cd98]
21:33:12.125 AVAST engine scan C:\WINDOWS
21:33:24.031 AVAST engine scan C:\WINDOWS\system32
21:38:53.109 AVAST engine scan C:\WINDOWS\system32\drivers
21:39:29.531 AVAST engine scan C:\Documents and Settings\Administrator
21:59:01.171 AVAST engine scan C:\Documents and Settings\All Users
21:59:47.765 Scan finished successfully
22:04:45.609 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Administrator\Desktop\MBR.dat"
22:04:45.609 The log file has been saved successfully to "C:\Documents and Settings\Administrator\Desktop\aswMBR.txt"

#8 Broni

Broni

    The Coolest BC Computer


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Posted 29 January 2013 - 06:43 PM

I don't see much so far...

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Next...

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.

=============================================================================

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

=======================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

My Website

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