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Internet Crime Complaint Center virus comes up even in safe mode


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3 replies to this topic

#1 joelbalinski

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Posted 27 January 2013 - 11:21 PM

I followed all the instructions of the following link below and it ask for my log information which is also below continued help would be extremely appreciated. Thanks

Internet Crime Complaint Center virus comes up even in safe mode
http://www.bleepingcomputer.com/forums/topic482741.html


Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 21-01-2013 02 (ATTENTION: FRST version is 6 days old)
Ran by SYSTEM at 27-01-2013 22:00:51
Running from G:\
(X64) OS Language: English(US)
Attention: Could not load system hive.
Attention: System hive is missing.

==================== Registry (Whitelisted) ===================

Attention: Software hive is missing.

ATTENTION: Unable to load Software hive.


==================== Services (Whitelisted) ===================


==================== Drivers (Whitelisted) =====================


==================== NetSvcs (Whitelisted) ====================


==================== One Month Created Files and Folders ========

2013-01-27 21:57 - 2013-01-27 21:57 - 00000000 ___AD \Windows\debug


==================== One Month Modified Files and Folders =======

2013-01-27 21:57 - 2013-01-27 21:57 - 00000000 ___AD \Windows\debug


==================== Known DLLs (Whitelisted) =================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\wininit.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\wininit.exe IS MISSING <==== ATTENTION!.
C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\services.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.
c:\Windows\system32\codeintegrity\Bootcat.cache IS MISSING <==== ATTENTION!.

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: <===== ATTENTION!
HKLM\...\exefile\DefaultIcon: <===== ATTENTION!
HKLM\...\exefile\open\command: <===== ATTENTION!

==================== Restore Points =========================


==================== Memory info ===========================

Percentage of memory in use: 9%
Total physical RAM: 6132.48 MB
Available physical RAM: 5525.24 MB
Total Pagefile: 6130.63 MB
Available Pagefile: 5503.74 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

==================== Partitions =============================

3 Drive f: (KRD10) (CDROM) (Total:0.27 GB) (Free:0 GB) CDFS
4 Drive g: (TheSims3CE) (Removable) (Total:1.8 GB) (Free:1 GB) FAT
5 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 465 GB 0 B
Disk 1 Online 465 GB 0 B
Disk 2 Online 1840 MB 0 B

Partitions of Disk 0:
===============

Disk ID: 1D420B36

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 OEM 39 MB 31 KB
Partition 2 Primary 14 GB 40 MB
Partition 3 Primary 451 GB 14 GB

==================================================================================

Disk: 0
Partition 1
Type : DE
Hidden: Yes
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 5 RAW Partition 39 MB Healthy Hidden

=========================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 Y RAW Partition 14 GB Healthy

=========================================================

Disk: 0
Partition 3
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 E RAW Partition 451 GB Healthy

=========================================================

Partitions of Disk 1:
===============

Disk ID: 6923DB39

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 465 GB 1024 KB

==================================================================================

Disk: 1
Partition 1
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 D RAW Partition 465 GB Healthy

=========================================================

Partitions of Disk 2:
===============

Disk ID: 00000001

Partition ### Type Size Offset
------------- ---------------- ------- -------
* Partition 1 Primary 1840 MB 0 B

==================================================================================

Disk: 2
There is no partition selected.

There is no partition selected.
Please select a partition and try again.

=========================================================
==================== End Of Log =============================

Edited by Elise, 28 January 2013 - 07:03 AM.
Topic moved from Windows 7 to Malware Removal forum ~ Elise


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#2 The Dark Knight

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Posted 01 February 2013 - 04:29 PM

Hello and welcome to BleepingComputer. I am The Dark Knight and will be assisting you. Please ask questions if anything is unclear. :welcome:

I notice that you appear to be missing multiple system files, and in addition, the Software Hive in the Registry. Do you have a Windows installation or recovery disc on hand?

If you make yourself more than just a man, if you devote yourself to an ideal...you become something else entirely. A legend, Mr. Wayne, a legend!


If I have helped you please consider donating to the Neuroscience Research Institute.


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#3 The Dark Knight

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Posted 08 February 2013 - 07:20 AM

Do you still require help?


If you make yourself more than just a man, if you devote yourself to an ideal...you become something else entirely. A legend, Mr. Wayne, a legend!


If I have helped you please consider donating to the Neuroscience Research Institute.


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#4 The Dark Knight

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Posted 15 February 2013 - 04:12 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any [ulr=http://www.bleepingcomputer.com/forums/index.php?act=members&max_results=20&filter=9&sort_order=asc&sort_key=members_display_name]Moderator[/url] a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

If you make yourself more than just a man, if you devote yourself to an ideal...you become something else entirely. A legend, Mr. Wayne, a legend!


If I have helped you please consider donating to the Neuroscience Research Institute.


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