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Infected with UK Police MoneyPak virus - Safe Mode doesn't work


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2 replies to this topic

#1 Sheddy71

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Posted 27 January 2013 - 10:18 PM

Hello

I've posted the message below in the Virus, etc. Removal Logs forum already. I'm new here (first time infected with a virus!) and so don't know which forum is really the most appropriate to get the quickest useful response. Apologies if posting in more that one thread is against etiquette.

Ed

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My PC has been infected with a UK version of the FBI MoneyPak virus, claiming to come from the Police Central e-Crime Unit (PCeU) and demanding 100 via uKAsh or paysafe care to unlock my computer.

I have Windows Vista Home Premium.

I have tried to follow the advice on the Norton support site and here on bleeping computer by starting the computer in safe mode. But as soon as I log in, the virus takes over the whole screen so I cannot use my browzer to download any software to try to fix it.

The only thing I am able to do when the virus screen has appeared is to use Ctrl-Alt-Delete to bring up the screen which gives options:
Lock this computer
Switch User
Log off
Change a password
Start Task Manager
Shut down, etc.

If I try to start Task Manager, it flashes for half a second then disappears and the virus screen takes over again.

I'm completely stuck. What help or advice you can offer.

Thanks in advance

Ed

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#2 Animal

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Posted 27 January 2013 - 10:26 PM

Hello Sheddy71,

Since no logs were included in the other topic nor in this one. This is the forum you should start with. I have deleted the other topic in the log forum to avoid confusion for everyone. Thank you for choosing Bleeping Computer for your Malware Removal needs.

Someone with malware experience should reply to you here shortly. Please be patient while your topic is evaluated by our volunteer helpers.

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#3 narenxp

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Posted 02 February 2013 - 10:43 PM

Hi Sheddy71

We missed your topic.Do you still need help?




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