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Shutdown immediate Restart


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#1 EdJonesBGJ

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Posted 27 January 2013 - 07:19 PM

Running WIN XP Pro...
When I shutdown the machine goes through shutdown process and then immediately restarts...
I have to hold power button down at the "right" moment to get power off...
I've looked all the suspect places but can't see an issue...
Event log has been initiated for Shutdown and I don't see any errors reported...
Any suggestions welcomed...
thanks in advance
Ed

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#2 InadequateInfirmity

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Posted 27 January 2013 - 07:24 PM

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.


Download Autoruns and Autorunsc
http://download.sysinternals.com/files/Autoruns.zip
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

#3 EdJonesBGJ

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Posted 28 January 2013 - 10:23 AM

I appreciate the input...
Please see attached files per request...
Thanks
Ed
Attached File  MiniToolBox Result.txt   36.54KB   6 downloads
Attached File  AutoRuns.txt   100.16KB   1 downloads

#4 dc3

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Posted 28 January 2013 - 10:39 AM

Interestingly enough Microsoft Support reports the following if your XP computer restarts while trying to shut down:

This issue may occur if the following conditions are true:
  • You have "automatically restart" selected.
  • The Roxio Easy CD Creator 5.0 or Direct CD 5.0 program is installed on your computer.
Unfortunately Microsoft Support doesn't date their articles, but I know that the Roxio and Direct CD problems were known several years ago, so I would take that one with a pinch of salt.

Directions for this are:

Right click on My Computer> Properties> on the Advanced tab click onSettings under Startup and Recovery> remove the check in the box for Automatically restart under System failure, the click OK

Edited by dc3, 28 January 2013 - 10:40 AM.

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#5 EdJonesBGJ

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Posted 28 January 2013 - 11:44 AM

Thanks for the suggestion under "My Computer"...
it is set correctly...apparently not the issue...
Don't believe Roxio is on the machine but I will do some searches to be sure...
Maybe the files I sent will tell us more...
Thanks...
Ed

#6 InadequateInfirmity

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Posted 28 January 2013 - 04:40 PM

Lets do this as a test to see if the machine will shut down properly.


Open your copy of autoruns and un-tick all of the scheduled task under the scheduled task tab.
Close autoruns.


  • Hit the start button then type Msconfig.
  • Then under the start up tab disable/un-tick all items.Hit Apply
  • Under the Services Tab put a tick next to the box that says Hide all microsoft services.
  • Un-tick all that remain.Hit Apply and Ok your way out of there.
  • Then reboot the machine,into normal mode and see if it will shut down properly.

You will not want to keep your machine in this state but let me know if it works to allow it to shut down.

Edited by InadequateInfirmity, 28 January 2013 - 04:54 PM.


#7 EdJonesBGJ

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Posted 28 January 2013 - 06:20 PM

Start > Run > msconfig says Windows can't find msconfig...
Doing a search of C: i see msconfig.ex_ in c:\i386
msconfig.ch_ is also in c:\i386
is it ok to rename it to .exe ?
in the search i see msconfigcleanup.exe in c:\prograam files\MSConfigCleanup

if not this is there a way to reinstall msconfig.exe...?
thanks
ed

#8 InadequateInfirmity

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Posted 28 January 2013 - 06:31 PM

Odd issue.
Sounds like profile corruption.
Create a new admin profile and see if the machine will shut down from there and also see if you are able to run ms-config from the new profile.

#9 EdJonesBGJ

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Posted 28 January 2013 - 06:33 PM

will do...
if that doesn't work can i copy msconfig from another machine...?

#10 InadequateInfirmity

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Posted 28 January 2013 - 06:37 PM

Never done that before not sure but possible I suppose?

#11 Allan

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Posted 28 January 2013 - 06:38 PM

Yes, msconfig.exe can be copied from one system to another.

#12 InadequateInfirmity

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Posted 28 January 2013 - 06:42 PM

Yes, msconfig.exe can be copied from one system to another.


Mind taking over with insructions for the process then I would be interested to learn Allan. :thumbup2:

#13 Allan

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Posted 28 January 2013 - 06:46 PM

You copy msconfig from one system to the other as you would any other file - nothing special needs to be done. The same version will work across Windows editions and versions. It's best if you place it in a folder that's in the path so it will open from START - RUN without entering the full path (\windows\system32 normally works fine).

#14 EdJonesBGJ

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Posted 28 January 2013 - 06:51 PM

new admin user did not work...
c:\i386\ ... has tWO files: MSCONFIG.CH_ AND MSCONFIG.EX_
I can load one of the files MCONFIG.exe from another machine...
but MSCONFIG.CH? is not on the other machine...
strange...

#15 InadequateInfirmity

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Posted 28 January 2013 - 06:52 PM

Perhaps allan will help you with the file transfer.

Edited by InadequateInfirmity, 28 January 2013 - 06:53 PM.





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