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PLEASE HELP How to remove malware


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3 replies to this topic

#1 kristenf4

kristenf4

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Posted 27 January 2013 - 06:08 AM

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16457
Run by Bird Family at 5:58:40 on 2013-01-27
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.4084.1352 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C}
SP: Microsoft Security Essentials *Enabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Windows\system32\AERTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\NETGEAR\WNA3100\WifiSvc.exe
C:\Windows\system32\DRIVERS\xaudio64.exe
C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\RAVCpl64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\NETGEAR\WNA3100\WNA3100.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\ANI\ANIWZCS2 Service\WZCSLDR2.exe
C:\Program Files (x86)\D-Link\DWA-160\AirNCFG.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\wbem\unsecapp.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\splwow64.exe
C:\Program Files (x86)\Common Files\Adobe\Updater6\Adobe_Updater.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\14.0.1\ToolbarUpdater.exe
C:\Program Files (x86)\AVG Secure Search\vprot.exe
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter4.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.exe
C:\Windows\system32\msiexec.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3090121
mDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3090121
mWinlogon: Userinit = userinit.exe
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\14.0.2.14\AVG Secure Search_toolbar.dll
BHO: Searchqu Toolbar: {99079a25-328f-4bd4-be04-00955acaa0a7} -
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Searchqu Toolbar: {99079a25-328f-4bd4-be04-00955acaa0a7} -
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\14.0.2.14\AVG Secure Search_toolbar.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: {c585d593-e7f4-4852-a200-561686ee02e4} - <orphaned>
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRunOnce: [!DefaultPack] "C:\Program Files (x86)\Microsoft\DefaultPack\DefaultPack.EXE"
mRun: [ANIWZCS2Service] "C:\Program Files (x86)\ANI\ANIWZCS2 Service\WZCSLDR2.exe"
mRun: [D-Link D-Link Xtreme N Dual Band DWA-160 ] "C:\Program Files (x86)\D-Link\DWA-160\AirNCFG.exe"
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [ArcSoft Connection Service] "C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe"
mRun: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\NETGEA~1.LNK - C:\Program Files (x86)\NETGEAR\WNA3100\WNA3100.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files (x86)\PokerStars\PokerStarsUpdate.exe
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
Trusted Zone: clonewarsadventures.com
Trusted Zone: freerealms.com
Trusted Zone: soe.com
Trusted Zone: sony.com
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.1.1 71.243.0.12
TCP: Interfaces\{62A4596A-7FE5-406D-B94A-851C6308B7DE} : DHCPNameServer = 192.168.1.1 71.243.0.12
TCP: Interfaces\{7C0F2975-17FD-41B1-BA45-66DB9C546A34} : DHCPNameServer = 192.168.1.1 71.243.0.12
TCP: Interfaces\{BD87B046-C84D-4392-AD36-E7CA7E1DC19C} : DHCPNameServer = 192.168.1.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\14.0.1\ViProtocol.dll
AppInit_DLLs=
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
x64-mDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3090121
x64-Run: [Windows Defender] C:\Program Files (x86)\Windows Defender\MSASCui.exe -hide
x64-Run: [RtHDVCpl] RAVCpl64.exe
x64-Run: [Skytel] Skytel.exe
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-mPolicies-Explorer: NoActiveDesktop = dword:1
x64-mPolicies-Explorer: NoActiveDesktopChanges = dword:1
x64-mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
x64-mPolicies-System: EnableUIADesktopToggle = dword:0
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2012-8-30 228768]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2009-1-21 53488]
R0 SCMNdisP;General NDIS Protocol Driver;C:\Windows\System32\drivers\SCMNdisP.sys [2011-10-27 25312]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2012-12-25 37720]
R2 AERTFilters;Andrea RT Filters Service;C:\Windows\System32\AERTSr64.exe [2009-1-21 86016]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2008-9-23 155648]
R2 FontCache;Windows Font Cache Service;C:\Windows\System32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 27648]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2012-8-30 128456]
R2 vToolbarUpdater14.0.1;vToolbarUpdater14.0.1;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\14.0.1\ToolbarUpdater.exe [2013-1-26 945328]
R2 WSWNA3100;WSWNA3100;C:\Program Files (x86)\NETGEAR\WNA3100\WifiSvc.exe [2011-10-27 285152]
R3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;C:\Windows\System32\drivers\bcmwlhigh664.sys [2011-3-30 1227840]
R3 CAXHWBS2;CAXHWBS2;C:\Windows\System32\drivers\CAXHWBS2.sys [2009-1-21 411136]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2012-9-12 368896]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S3 MatSvc;Microsoft Automated Troubleshooting Service;C:\Program Files\Microsoft Fix it Center\Matsvc.exe [2011-6-13 343856]
S3 NPF;Netgroup Packet Filter;C:\Windows\System32\drivers\npf.sys [2011-10-27 47632]
S3 PCAMp50a64;PCAMp50a64 NDIS Protocol Driver;C:\Windows\System32\drivers\PCAMp50a64.sys [2009-2-18 43328]
S3 PCASp50a64;PCASp50a64 NDIS Protocol Driver;C:\Windows\System32\drivers\PCASp50a64.sys [2009-2-18 41280]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 Revoflt;Revoflt;C:\Windows\System32\drivers\revoflt.sys [2013-1-27 31800]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-5-10 51712]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-9-19 89920]
.
=============== File Associations ===============
.
FileExt: .js: JSFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
FileExt: .jse: JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2013-01-27 07:11:30 0 ----a-w- C:\autoexec.bat
2013-01-26 17:35:06 37720 ----a-w- C:\Windows\System32\drivers\avgtpx64.sys
2013-01-18 01:33:47 67599240 ----a-w- C:\Windows\System32\mrt.exe
2012-12-16 13:31:20 48128 ----a-w- C:\Windows\System32\atmlib.dll
2012-12-16 13:12:54 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2012-12-16 11:08:21 368128 ----a-w- C:\Windows\System32\atmfd.dll
2012-12-16 10:50:29 293376 ----a-w- C:\Windows\SysWow64\atmfd.dll
2012-11-23 01:54:35 2770432 ----a-w- C:\Windows\System32\win32k.sys
2012-11-22 04:22:38 456192 ----a-w- C:\Windows\System32\shlwapi.dll
2012-11-22 03:54:36 353280 ----a-w- C:\Windows\SysWow64\shlwapi.dll
2012-11-20 04:22:50 204288 ----a-w- C:\Windows\SysWow64\ncrypt.dll
2012-11-20 04:21:04 253952 ----a-w- C:\Windows\System32\ncrypt.dll
2012-11-14 07:06:18 17811968 ----a-w- C:\Windows\System32\mshtml.dll
2012-11-14 06:32:33 10925568 ----a-w- C:\Windows\System32\ieframe.dll
2012-11-14 06:11:44 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2012-11-14 06:04:44 1346048 ----a-w- C:\Windows\System32\urlmon.dll
2012-11-14 06:04:11 1392128 ----a-w- C:\Windows\System32\wininet.dll
2012-11-14 06:02:49 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2012-11-14 06:02:04 237056 ----a-w- C:\Windows\System32\url.dll
2012-11-14 05:59:52 85504 ----a-w- C:\Windows\System32\jsproxy.dll
2012-11-14 05:58:36 816640 ----a-w- C:\Windows\System32\jscript.dll
2012-11-14 05:57:46 599040 ----a-w- C:\Windows\System32\vbscript.dll
2012-11-14 05:57:35 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2012-11-14 05:55:45 2144768 ----a-w- C:\Windows\System32\iertutil.dll
2012-11-14 05:55:26 729088 ----a-w- C:\Windows\System32\msfeeds.dll
2012-11-14 05:53:22 96768 ----a-w- C:\Windows\System32\mshtmled.dll
2012-11-14 05:52:40 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2012-11-14 05:46:25 248320 ----a-w- C:\Windows\System32\ieui.dll
2012-11-14 02:48:26 12320256 ----a-w- C:\Windows\SysWow64\mshtml.dll
2012-11-14 02:14:59 9738240 ----a-w- C:\Windows\SysWow64\ieframe.dll
2012-11-14 02:09:22 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2012-11-14 01:57:44 1103872 ----a-w- C:\Windows\SysWow64\urlmon.dll
2012-11-14 01:57:37 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2012-11-14 01:55:46 231936 ----a-w- C:\Windows\SysWow64\url.dll
2012-11-14 01:51:44 65024 ----a-w- C:\Windows\SysWow64\jsproxy.dll
2012-11-14 01:49:25 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2012-11-14 01:49:19 717824 ----a-w- C:\Windows\SysWow64\jscript.dll
2012-11-14 01:48:27 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2012-11-14 01:47:20 607744 ----a-w- C:\Windows\SysWow64\msfeeds.dll
2012-11-14 01:46:38 1793024 ----a-w- C:\Windows\SysWow64\iertutil.dll
2012-11-14 01:45:01 73216 ----a-w- C:\Windows\SysWow64\mshtmled.dll
2012-11-14 01:44:42 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2012-11-14 01:41:30 176640 ----a-w- C:\Windows\SysWow64\ieui.dll
2012-11-13 01:45:48 2048 ----a-w- C:\Windows\System32\tzres.dll
2012-11-13 01:29:51 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2012-11-02 10:47:16 1869824 ----a-w- C:\Windows\System32\msxml3.dll
2012-11-02 10:47:16 1794560 ----a-w- C:\Windows\System32\msxml6.dll
2012-11-02 10:45:52 477696 ----a-w- C:\Windows\System32\dpnet.dll
2012-11-02 10:45:51 68096 ----a-w- C:\Windows\System32\dpnathlp.dll
2012-11-02 10:19:34 1400832 ----a-w- C:\Windows\SysWow64\msxml6.dll
2012-11-02 10:19:33 1248768 ----a-w- C:\Windows\SysWow64\msxml3.dll
2012-11-02 10:18:17 376320 ----a-w- C:\Windows\SysWow64\dpnet.dll
2012-11-02 08:59:56 26112 ----a-w- C:\Windows\System32\dpnsvr.exe
2012-11-02 08:26:06 23040 ----a-w- C:\Windows\SysWow64\dpnsvr.exe
.
============= FINISH: 5:59:10.23 ===============

*Moderator Edit: Moved topic from Vista to the more appropriate forum. DDS logs are not allowed outside of MRL ~ Queen-Evie*

Edited by Queen-Evie, 27 January 2013 - 09:25 AM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:31 AM

Posted 27 January 2013 - 12:27 PM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 30 January 2013 - 04:44 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:31 AM

Posted 02 February 2013 - 01:54 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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