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Network Lost After Hibernation


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4 replies to this topic

#1 Darren De Wilde

Darren De Wilde

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Posted 29 March 2006 - 08:49 PM

Does anyone know why my friend's computer loses the internet connection after coming out of hibernation?..He reports that he cannot successfully ping or verify his I.P address until he restarts where everything returns to normal.

Thanks Chaps,

Darren De Wilde

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#2 Albert Frankenstein

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Posted 30 March 2006 - 07:35 AM

Tough problem. It might be helpful to know more, such as is this a laptop or desktop, what sort of internet connection, how is it connected, etc, etc.

Check out this thread at another site HERE.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#3 Darren De Wilde

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Posted 30 March 2006 - 11:26 AM

Thanks for your reply Albert. To be quite honest with you my friend is actually a client I'm trying to help from a Real Estate agreement, but we got on pretty well and hang out every so often.

He has a HP desktop, I'll have to ge the exact model if needed, but I know he connects through a cable modem with physical cables..its not wireless.

Given the fact that the availability of cable high speed internet is realatively new in comparison with his system, there could be a hardware discrepancy as outlined in website from the link you suggested (Thank you for that too)...

I'll go investigate some more. If it is hardware related there is a possibility that his cable modem is a bit more modern than the PC. Hence there is a problem waking the modem after hibernation.

Thanks for your help as always,

Darren De Wilde

#4 Albert Frankenstein

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Posted 30 March 2006 - 11:46 AM

Check with his cable company too. I have seen certain models of modems that disconnect themselves from the internet on their own. Or won't log on automatically, etc. Could be a problem with the modem iteself. Not sure.

Another thing, if he is using a USB cable between the modem and his computer, change it to a Cat 5 cable. USB connections are a problem as it relates to internet connections.

Edited by Albert Frankenstein, 30 March 2006 - 11:47 AM.

ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#5 Darren De Wilde

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Posted 30 March 2006 - 03:34 PM

Thanks for the advice...Apparently he resolved the issue by removing sygate firewall. He reports that on waking from hibernation without sygate being installed, there is no loss of connection with the internet so it must have been sygate causing some sort of confusion despite him checking that there were no blocks set up / or the ones that were were removed from sygate but the problem persisted until sygate was removed. Is the in-built firewall with Windows good enough or is it generally advised to use a third party?

He also states that despite using a registry tweak to make menus more responsive, the right click context menu on desktop icons seems to be causing a noticable delay when the mouse moves over the "send to" component...any reason why this may be?..

I know you guys usually like more info on systems..he is using windows xp pro with two hard drives fitted and 512MB RAM on a HP Pavillion 751n model. He has various user accounts set up for his family and kids. He also mentioned that there were a few porn sites under his kids drop down menu in explorer despite them being WAY too young too know about such vulgarity and does not know hoe they appeared there. We ran Adaware and Hijack this but when trying to run HJT an error message appears with a registry issue but still is able to make the log.
He could not install AVG 7 because of a known issue with roxio but since he does not need roxio any more he will be removing it and installing nero burning. Therefore I advised him to run a full scan on installing AVG after updating, then re-running it again under "safe mode with networking" to verify there are no installed bugs.

I did look at his comp and there is ALOT on there. It was moving rather slowly which we sorted out, but there are still issues which need to be sorted. He has plenty of space left on the "boot HDD" of the two installed however.

If more background is required I'll have him run Everest Home Ed. and may post a HJT log to be on the safe side.

Thanks again for all your help.
Darren De Wilde




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