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Problem with new Toshiba external HD


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#1 cianne

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Posted 26 January 2013 - 11:39 PM

I'm using a computer with Windows XP (service pack 3). I bought an external hard drive by Toshiba to back up my files for security and safety and all that good stuff. It says it is fully compatible with both USB 2.0 and 3.0, which seemed like a good idea since this old beast is 2.0 but I hope I'll have a new one sometime soon. It also states it's "plug and play" and is "easy to use with no software to install". It says it is formatted NTFS for Windows XP and all later versions, but requires formatting for Macs.

So I've plugged it in, and the computer recognizes it in the sense that it says "found new hardware", "your new hardware is installed and ready to use", etc etc. It did specifically say "found USB 3.0 mass storage device", which worried me a bit. When I want to eject it, it comes up for me to remove. The drive itself is lit up and appears to be working.

Now when I try to actually locate it to transfer files ... I can't find it. It's listed in device manager under disk drives, but it's not in My Computer. I read some articles online that suggested going to disk management and assigning it a drive letter (seems odd as I've never had to do this with a flash drive), but the only thing that appears there are the two internal hard drives.

I went through the whole Windows Troubleshooter process, and allowed it to search for updated drivers, but it said that it couldn't find any that were more recent than what was already there.

I've kind of exhausted my limited knowledge here, so if anyone could tell me what I'm missing, I'd be really grateful!

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#2 coxchris

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Posted 27 January 2013 - 12:11 AM

Hello cianne,

Go to Start and click Run type in diskmgmt.msc This will open disk management for you.

Can you post a screen shot of this screen

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#3 AustrAlien

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Posted 27 January 2013 - 01:03 AM

Can you post a screen shot of this screen

See tutorial by Grinler: How to take and share a screen shot in Windows
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#4 cianne

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Posted 27 January 2013 - 10:51 PM

I'm (unexpectedly) away from the computer until tomorrow night, but I will do this and post it then. Thanks!

#5 cianne

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Posted 29 January 2013 - 10:30 PM

Sorry to those who were trying to help, this week has been a little unpredictable. Here's the screencap of disk management. C and D are both internal drives that were in the computer when it was given to me. The external drive is plugged in via USB right now.

Posted Image

(I guess I should also mention the obvious, that other devices plugged into the same USB port work just fine.)

I probably will not be back near my computer until Thursday evening, but I'll be checking in then to see what you think. Thanks!

#6 coxchris

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Posted 30 January 2013 - 08:32 PM

Hi Cianne,

Thank you for that screen shot.

I see your Primary drive is (C:) System and Your External Drive is (D:) and your CD is E:

How big is that external drive because 5GB is a thumb drive.

Can you see if you can stick in in to another USB port and see if does it on a different port

Your drive has a drive letter of (D:)

so let try this Open a any folder and tpye in D:\ in the address bar.

See if that helps

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#7 AustrAlien

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Posted 30 January 2013 - 10:39 PM

I see your Primary drive is (C:) System and Your External Drive is (D:) ...

That is not the case. There is only one hard drive showing (Disk 0), which is partitioned into C: and D: drives. I am guessing that D: is a recovery partition.

The Toshiba external hard drive is not showing at all. All I can suggest is that you arrange to test (try) the Toshiba with another computer to see if it shows up as you would expect there.
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#8 coxchris

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Posted 31 January 2013 - 05:42 PM


I see your Primary drive is (C:) System and Your External Drive is (D:) ...

That is not the case. There is only one hard drive showing (Disk 0), which is partitioned into C: and D: drives. I am guessing that D: is a recovery partition.

The Toshiba external hard drive is not showing at all. All I can suggest is that you arrange to test (try) the Toshiba with another computer to see if it shows up as you would expect there.


I should have saw that. Thanks for helping,

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#9 cianne

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Posted 01 February 2013 - 09:43 PM

I will try to hook it up with another computer and see what happens. Thanks for helping!




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