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Another Blue screen problem


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#1 jmtjet

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Posted 25 January 2013 - 07:33 PM

I'm also having an intermittent BSOD problem. In the events viewer it's recorded as: event 41. I've covered all of the simple things that can cause it so I hoping for some help. I've read the other blue screen post and want to know if I can follow the directions to post the BSOD_windows8_7_vista_x2.64_jcgriff2_ log below?

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#2 Artrooks

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Posted 25 January 2013 - 07:37 PM

Hello jmtjet,

Welcome. :)

Yes. Please follow the instructions below.

1. ) Please follow this link: BSOD Posting Instructions Windows 8 - Windows 7 - Vista.
  • Follow all instructions with the exception of:
    • Create a new thread HERE and attach the file(s) after step 4
  • Note: Both files of Step 1 need to be in the Documents folder.
Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.
2. ) To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.
3. ) Please download MiniToolBox by farbar, save it to your Desktop, then run it.
  • Check the following checkbox:
    • List Installed Programs
  • Then click Go.
    • Copy the result (Result.txt) by clicking Edit from top menu -> Select all, then Edit -> Copy.
    • Please Paste (Ctrl + V) the contents of this file into your next post.

Regards,
Brooks



 


#3 jmtjet

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Posted 25 January 2013 - 11:38 PM

Here's the files. Thanks for the help.

https://www.box.com/s/7nhb55sjxzc3so6iwus4

https://www.box.com/s/btmhr2x3k9ktqw7ipgsw

http://speccy.piriform.com/results/lGNeF3I03FyBszuItfpZ615

MiniToolBox by Farbar Version:10-01-2013
Ran by Jefferson (administrator) on 25-01-2013 at 23:44:53
Running from "C:\Users\Jefferson\Desktop"
Windows 8 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 Plugin (Version: 11.5.502.146)
Adobe Reader 9.5.3 (Version: 9.5.3)
Amazon Browser App (Version: 1.0.0.0)
avast! Internet Security (Version: 7.0.1474.0)
CCleaner (Version: 3.17)
Classic Shell (Version: 3.6.5)
Conexant SmartAudio HD (Version: 8.50.12.0)
CyberLink LabelPrint 2.5 (Version: 2.5.5415a)
CyberLink Media Suite 10 (Version: 10.0.1.1913)
CyberLink Media Suite Essentials (Version: 10.0)
CyberLink Power2Go 8 (Version: 8.0.0.1904)
CyberLink PowerDirector 10 (Version: 10.0.1.1904)
CyberLink PowerDVD 10 (Version: 10.0.4318.52)
D3DX10 (Version: 15.4.2368.0902)
Dell Backup and Recovery - Support Software (Version: 1.0.0.1)
Dell Backup and Recovery (Version: 1.0.0.1)
Dell Digital Delivery (Version: 2.2.4000.0)
Dell Support Center (Version: 3.2.6032.102)
Dell Wireless Driver Installation (Version: 10.0)
Dropbox (Version: 1.6.16)
DSC/AA Factory Installer (Version: 3.2.6032.39)
Intel® Control Center (Version: 1.2.1.1008)
Intel® Management Engine Components (Version: 8.1.0.1281)
Intel® Processor Graphics (Version: 9.17.10.2849)
Intel® Rapid Storage Technology (Version: 11.5.0.1207)
Intel® Trusted Connect Service Client (Version: 1.24.738.1)
Java 7 Update 10 (64-bit) (Version: 7.0.100)
Java 7 Update 11 (Version: 7.0.110)
Java Auto Updater (Version: 2.1.9.0)
Knoll Light Factory EZ Studio
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 18.0.1 (x86 en-US) (Version: 18.0.1)
Mozilla Maintenance Service (Version: 18.0.1)
Mozilla Thunderbird 17.0 (x86 en-US) (Version: 17.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
OpenOffice.org 3.4.1 (Version: 3.41.9593)
Opera 12.12 (Version: 12.12.1707)
Photo Gallery (Version: 16.4.3505.0912)
Pinnacle Studio 14 (Version: 14.0.0.7255)
Pinnacle Studio Ultimate Plugins (Version: 14.0.0.7255)
Pinnacle Video Driver (Version: 12.1.0.030)
Red Giant ToonIt Studio
Shared C Run-time for x64 (Version: 10.0.0)
Simple Adblock (Version: 1.1.5)
Speccy (Version: 1.20)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 WinPerFedFormset (Version: 012.000.1675)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0379)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0164)
TurboTax 2012 wrapper (Version: 012.000.0127)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)

**** End of log ****

Edited by jmtjet, 25 January 2013 - 11:46 PM.


#4 Artrooks

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Posted 26 January 2013 - 12:44 PM

Hello jmtjet,

There were four STOP 0x0000003B bug checks within the past month, with three of them occurring in the past week. They were all the same:

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory


Debug session time: Fri Jan 25 14:28:38.987 2013 (UTC - 5:00)
Loading Dump File [D:\Download_D\jmtjet\Windows7_Vista_jcgriff2\012513-31609-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 1 days 22:35:34.760
Probably caused by : pcw.sys ( pcw!PcwpCollectNotification+c7 )
BugCheck 3B, {c0000005, fffff88001b91787, fffff88019c618b0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001b91787, Address of the instruction which caused the bugcheck
Arg3: fffff88019c618b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: pcdrcui.exe
FAILURE_BUCKET_ID: 0x3B_pcw!PcwpCollectNotification
MaxSpeed: 3000
CurrentSpeed: 2994
BiosVersion = A05
BiosReleaseDate = 07/26/2012
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 660

Probably caused by pcw.sys which is a Windows file (Performance Counters for Windows Driver) and probably not the real cause. Process name: pcdrcui.exe is a PC Doctor file probably incorporated by Dell for system diagnostics. There were no third party drivers implicated.

(1.) It looks as if all of your Dell Drivers are recent; however, if you haven't already been to the Dell website for your Inspiron 660 and downloaded and installed all Windows 8 x64 drivers, then please do so.


(2.) Windows error reporting, lists multiple fault buckets as follows:

1/17/2013 4:06 PM Windows Error Reporting Fault bucket , type 0
Event Name: PnPDriverInstallError
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: 00000005
P3: aswNdisMp.inf
P4: b4ce548e6b3d8d86abbadf79d0aff1a39af97991
P5: aswNdisMP.ndi
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Temp\DMI6221.tmp.log.xml
C:\Windows\Inf\oem71.inf



These are components of Avast Anti-Virus.

  • Suggestion: Temorarily uninstall Avast as a test. If it proves not the cause of your problems, it can be re-installed later.
  • If it was purchased, please make sure that you have the appropriate registration information before uninstalling.
  • First, at the Start Screen, press (WinKey Posted Image + X), then click Programs and Features. Uninstall Avast.
  • Second, to remove any remainig program remnants, download and run the Avast Uninstall Utility. Restart the computer.
Windows 8 has Windows Defender Anti-virus/Antispyware program built in. After removing Avast, please make sure that Defender is active and updated:

  • From Windows 8 Start Screen, press (WinKey Posted Image + X) and select Control Panel.
  • Click System and Security and then click Action Center.
  • Click on the drop down arrow by Security.
  • Make sure that Windows Defender is turned ON and that the Firewall is ON.
  • Open Windows Defender by typing Window at the Start Screen and pressing <Enter>.
  • Select the Update tab and download the latest definitions.
[/list](3.) Outdated driver/software?

MarvinBus64.sys Fri Sep 23 17:17:03 2005 (433470CF)
likely a part of Pinnacle Studio's Marvin Bus
http://www.carrona.org/drivers/driver.php?id=MarvinBus64.sys

Try to either update this software or if not needed, then uninstall.

(4.) This occurs frequently throughout the System Events log:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2013-01-25T17:03:45.796
Event ID: 137
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: N/A
User Name: N/A
Computer: JeffPC
Description:
The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

Are you having issues with the computer either entering or waking from Sleep?

Regards,
Brooks



 


#5 jmtjet

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Posted 26 January 2013 - 02:22 PM

OK, I forgot to mention that I had ran the Windows memory diagnostics tool and it found the memory OK. Avast is the paid version, but I think I've got the regs numbers in my emails. Pinnacle, I use for video editing and it's been working fine. But if it's outdated then I'll purchase a newer version. As far as sleep mode, I had a small problem a while back but it's been fine as of lately. To use my Sony handycam with Pinnacle I installed a firewire card. The card was new and supposedly supported by Windows 8. The Sony handycam is 4-5 years old and records to mini DV tape. I've been looking at newer cams, but since I don't take a lot of videos I'm a little hesitant to spend the money. Prior to this Dell I built my own computers for several years and had very little problem with any of them. I'll get on your suggestions and get back when finished. Thanks again.

#6 Artrooks

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Posted 26 January 2013 - 02:40 PM

Let us know if you experience any additional BSODs.

Regards,
Brooks



 


#7 jmtjet

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Posted 05 February 2013 - 02:47 PM

It been several days since I've had a BSOD. But, today I had another one. The message was: "Page fault in non page area"That's all of it I got. I'm wondering why Widows 8 is so susceptible to blue screens, could it be the new file system?

#8 Artrooks

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Posted 05 February 2013 - 03:17 PM

Hello again jmtjet,

Windows 8 is a new operating system and it's going to take some time for the bugs to be worked out.

See if you can attach the new minidump file with your next post.
  • Navigate to C:\Windows\Minidump <== this folder.
  • Note that the first 6 digits of each minidump file indicate the date ( 020413-10935-01.dmp).
  • Highlight the most recent minidump file, then copy and paste it (don't drag) to another location (suggestion: Desktop).
  • Highlight all of the minidump files on the Desktop, right mouse click, and select Send to -> Compressed (zipped) folder.
    • A Compressed (zipped) folder will now appear on the Desktop.
  • When you click Add Reply for your next post, you will have the option to attach the compressed folder (see bottom, left).
  • Please attach the Compressed (zipped) folder to your next post by browsing to the location of the zipped Minidump folder.
    Posted Image
    • Note: The Bleeping Computer Forum has a 512K upload limit on file size.
    • See how to Manage Your Attachments to delete old attachments.

Regards,
Brooks



 


#9 jmtjet

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Posted 05 February 2013 - 08:07 PM

Thanks for the help. I can't compress the file because I lack permission. How do I get permission? I'm logged in as administrator.

#10 Artrooks

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Posted 05 February 2013 - 09:32 PM

Try this:
Create a folder on your Desktop (i.e. dumpfile). Copy the minidump file, paste it into the dumpfile folder on the Desktop, then zip up the dumpfile folder.

Regards,
Brooks



 


#11 jmtjet

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Posted 05 February 2013 - 10:07 PM

OK, got it. Thanks.

Attached Files



#12 Artrooks

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Posted 06 February 2013 - 08:59 AM

Hello,

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

Debug session time: Tue Feb 5 14:28:16.250 2013 (UTC - 5:00)
Loading Dump File [D:\Download_D\Dump file\Dump file\020513-49343-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 9 days 18:30:08.743
Probably caused by : pcw.sys ( pcw!PcwpCollectNotification+c7 )
BugCheck 50, {fffffa8015a751d0, 0, fffff88001afc76b, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Bugcheck code 00000050
Arguments:
Arg1: fffffa8015a751d0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88001afc76b, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: pcdrcui.exe
FAILURE_BUCKET_ID: AV_pcw!PcwpCollectNotification
MaxSpeed: 3000
CurrentSpeed: 2994
BiosVersion = A05
BiosReleaseDate = 07/26/2012
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 660

Probably caused by pcw.sys which is a Windows file (Performance Counters for Windows Driver) and probably not the real cause. Process name: pcdrcui.exe is PC Doctor file. PC Doctor is incorporated within Dell PC Diagnostics. Again, there were no third party drivers implicated.

Try running Dell PC Diagnostics from the web. There might be an update for the software. Run a Full Test and report any errors.

Regards,
Brooks



 


#13 jmtjet

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Posted 06 February 2013 - 04:40 PM

OK, I ran the Dell diagnostics here's the results:

Dell PC Diagnostics did not identify any hardware faults.
Good news! No hardware issues were found during the scan. If you’re still experiencing problems with your system you might try one of the following steps:
• Perform a System Restore to revert back to a previous configuration before the problem began
• Visit the Drivers and Downloads page to ensure your system is up to date
• Check the Troubleshooting page for hot topics or top solutions related to the issue you’re experiencing

Depending on the outcome of tests performed during the scan, additional troubleshooting may also be available in the test summary below. Scroll down to view these results.

Thanks again.

#14 Artrooks

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Posted 06 February 2013 - 09:04 PM

jmtjet,

Good news regarding the hardware.

Your Dell computer has Windows 8 drivers available. If you haven't installed all available Windows 8 x64 drivers from the Dell website, please do so.


Let's stress third party drivers by running Driver Verifier. We are hoping to produce blue screens.

"Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior." reference

1. ) Important: Create a system restore point before beginning.
  • Should a BSOD prevent you from booting into normal windows, enter Safe Mode, and restore the computer using this newly created restore point.
  • Unlike previous versions of Windows, it can be difficult to access Safe Mode in Windows 8 if the computer refuses to boot normally.
  • I strongly recommend that all Windows 8 users without a Windows 8 Installation DVD or USB Win 8 Installation, create a "System Repair Disc" (CD/DVD or USB flash drive)" before proceeding.
[/list]2. ) Enable Driver Verifier by following this procedure: Driver Verifier.
  • After a reboot, use the computer as you normally would. Expect BSODs to occur.
    • Driver Verifier will stress your system so your computer will feel slower.
    • Save your work frequently because if the system blue screens, all information will be lost.
  • Zip any new minidump files and attach them to your next post.
3. ) If no BSODs occur with normal computer use in at least 24 - 36 hours, please disable Driver Verifier.
  • To turn Driver Verifier off, type: verifier /reset at an Admin. command prompt, then re-boot the computer.
  • It may also be turned off by running verifier.exe at an Admin. command prompt, selecting Delete existing settings, and then restarting the computer.

Regards,
Brooks



 


#15 jmtjet

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Posted 20 February 2013 - 09:18 AM

It's been 2 weeks since last BSOD. I think the cause was hybernation mode. After I changed the setting and stopped hypernation, the blue screens stopped. Thanks for your help.






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