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#1 wschaffer


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  • Local time:10:24 PM

Posted 25 January 2013 - 06:01 PM



Windows 7. ATI Mobility Radeon HD 4670. Upon start up, blue screen stating ATIKMDAG.SYS. Ran through a few procedures I found online, no help. I have reinstalled R227577.exe which is the video driver for my laptop from Dell.com/support. No help. I can use comp in safe mode. I ended up renaming ATIKMDAG.SYS TO ATIKMDAG.SYS.OLD IN
C/windows/system32/drivers and windows will boot up and laptop runs as normal but without the HD of the display. This step was part of a "fix" I found online. This folder is the only place I have found this file. Not sure if the problem IS this file or something else making this file not load or work correctly.

I am asking, please, can anybody help me before I end up having to spend hundrads of dollars for a computer repair company? Thank You

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#2 Artrooks


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  • Location:New York
  • Local time:11:24 PM

Posted 25 January 2013 - 07:33 PM

Hello wschaffer,

If we could gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.

1. ) Please follow this link: BSOD Posting Instructions Windows 8 - Windows 7 - Vista.
  • Follow all instructions with the exception of:
    • Create a new thread HERE and attach the file(s) after step 4
  • Note: Both files of Step 1 need to be in the Documents folder.
Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.
2. ) To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.
3. ) Please download MiniToolBox by farbar, save it to your Desktop, then run it.
  • Check the following checkbox:
    • List Installed Programs
  • Then click Go.
    • Copy the result (Result.txt) by clicking Edit from top menu -> Select all, then Edit -> Copy.
    • Please Paste (Ctrl + V) the contents of this file into your next post.



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