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Windows XP SP3 Automatic/security Upate fails


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#1 dehoo

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Posted 25 January 2013 - 04:35 PM

Hello all,
I was forwarded to this forum site from another. I am in need of some assistance/help and or direction/course of action that needs to be taken with my issues.

Please bear with me as I am new to all of this and not well versed/schooled in the computer world. I have Windows XP Media Center Edition Sp3. I have been having some serious issues with not being able to update Windows and or update MSE definitions. This all started back when I continued to have some security updates downloading and then they would be ready for download again after five ten minutes. (KB2686828, KB2604092, KB2656369 Windows updates) I was advised to try and Restart windows update services, to no luck and actually found the ďWindows UpdateĒ service file is actually missing from services.msc. I was advised to update components, no luck no fix. I contacted Malware Bytes help desk and they advised me to run some scans (DDS. OTL) no help either. Hijack This/ RUBotted. I have tried numerous MS hotfixes, online scans etc. Windows XP fixes (File association Fixes) Re-registering services, components. Without writing a book here I will summarize the issues.

Cannot download certain updates, Cannot update windows, and cannot update MSE definitions. I cannot use ďOpen withĒ option with some files. File types in folder options do no look correct (a lot of AutoCAD Emergency Backup ($$$ extension?) I have reason to believe that this computer may be compromised with a very bad bug/malware or maybe even key logger. I have tried many different fixes and still nothing.
I have pasted a few links to my previous threads on this subject for review if needed.

http://answers.microsoft.com/en-us/protect/forum/mse-protect_updating/cannot-update-mse-error-code-0x80248014-windows-xp/c64af22f-3d92-475e-85d1-dee69e8eecdc

http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/cannot-install-kb2686828-kb2604092-kb2656369-from/6a220310-c1f3-4a79-b83f-067e641a8a43

I would greatly appreciate any help and be more than happy to give anyone more info required. I know this may be vague however please bear with me as I am new to all of this.

All help is appreciated.
Thank you very much!
Dehoo

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#2 AliasSmith&Jones

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Posted 25 January 2013 - 06:40 PM

This is a tough one, my problems with my installation of XP Pro also started with some Microsoft updates that seemed to cause my PC not to boot properly (see my topic post here ) however your problem seem much more severe. Did you try system restore or is that corrupt as well? Did you notice problems started after e.g. opening a suspicious attachment to an email? I have learned that the latest viruses and malware can even infect the boot file of the computer. This makes diagnosis and removal especially difficult, even more so on an 'aged' operating system like XP. I have known the motherboard of a computer "of a certain age" with no anti virus or firewall fryed by malware within minutes of going online, and rendered useless.
However having said that XP could run for years more hassle free on certain computers. You need to balance that against e.g. installing Vista or 7 or moving over to an "Open Source" system such as Ubuntu (http://www.ubuntu.com/download/desktop, where you can download it free and burn an ISO image to CD for installation,) which gives as good as, if not better, resources than Windows. It too has its drawbacks however, but at least is relatively malware/virus free at the moment.
I am not sure whether any of the multitude of XP repair/optimise programs would be useful in this case. You might be better off paying a visit to your local friendly computer repair specialist.

#3 dehoo

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Posted 25 January 2013 - 08:27 PM

Hi,
Thanks for your reply. This one seems to be a sneeky one to say the least. I am unable to do a system restore....will not let me. I go to -start-All Programs- Accessories-System Tools and the to System Restore, Click tab and nada, zilch, nothing happenes...? As I said before, I do think that there is something serious happening even to the extent that the computer is compromised by someone. I am in need of help and direction.

As to running XP, I understand it is old however it has always functioned great and never really any problems. I have windows 7 at work and all kinds of issues dailey. Plus I am used to it...I know that a visit to the shop is inevitable, however if anyone can help me through this I would like to give it a shot myself first.
So again, if anyone has any suggestion... (nice ones! :wink: ) please by all means let me know.
Thanks again!
Dehoo

#4 saw101

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Posted 25 January 2013 - 11:34 PM

Do you have a copy of Windows XP Media Center disc? Or perhaps a disc provided by the manufacturer? Do you have a friend you could borrow a copy from?
I would line up all the drivers, save them to a flash drive or CD, & reinstall windows. You could spend considerably more time trying to fix [you probably have already no doubt] or spend productive time re-installing.
I do not recommend you install Vista, & if your comp is old it probably wouldn't run Win 7.

Artificial intelligence is no match for natural stupidity.


#5 dehoo

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Posted 26 January 2013 - 08:20 PM

Hello saw101,
Thank you for your reply.I do have the disc and the unit is also windows seven "upadtable" compatible. However I would like to keep this the same for now. I would really like to fix the problems at hand as a learning experience as well as just for convenience. Would anyone here happen to know how to run and or interpret OTL scan? I am not even sure if you even recommend this.
Still in need of help and or direction on fixes.
Your help is appreciated!

#6 saw101

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Posted 26 January 2013 - 08:48 PM

OTL: OTL Download@Bleeping Computer

OTL User Guide: Guide

Edited by saw101, 26 January 2013 - 08:49 PM.

Artificial intelligence is no match for natural stupidity.


#7 narenxp

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Posted 27 January 2013 - 10:53 AM

How are you going to fix Windows update with a OTL scan :mellow: ?

If you think you're infected

Read the guide here

http://www.bleepingcomputer.com/forums/topic34773.html

and create a topic here

http://www.bleepingcomputer.com/forums/forum22.html

In windows XP Windows update is referred to as AUTOMATIC UPDATES in services list whereas in windows vista and 7 it is called WINDOWS UPDATES service.So you will find automatic updates and not windows update.

#8 dehoo

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Posted 27 January 2013 - 02:56 PM

Hello narenxp,
Thank you for your reply and thank you for your clarification on the update name. I have been speaking about this often (in other sites)and have not been given this information, Thank you, itís very helpful and time saving as I have been looking for a fix for this...
I wanted to run the otl scan to see if there are any serious infections that could be removed, hopefully on the way to repair my computer. I know that I will not be able to interpret the scan results so I did post a new topic under the "Virus, Trojan, Spyware...etc" forum however I have not received any response yet. Maybe you could have a look..? (Its titled "otl scan" )Please? I am new to all of this a would like to go through the motions to repair. By this, I would hope to learn a few things for my own peace of mind. I have had several issues in the past where I have taken computers into the "shop" for repairs and have paid dearly and still have not received the unit back in proper operating condition. I do not want to hack the repair shops, however my past several experiences were nowhere near fixed and all I did was purchase new internal parts and programs and so on...It seemed that they were more eager to sell me new items than fix the old. Very discouraging to say the least. This is why I have started to come to this site and address my issues here. As technological as computers are, they still are not disposable when in require of repair, itís not like itís a 19.95 smart remote and would cost 32.00 to fix...Maybe Iím wrong. That being said I am new to all of this and it is not my forte, however I do think itís time to educate myself in the processes of repair if I am going to use these tools (computer)in daily life, i figure it is my due diligence to do so. However I do appreciate your help/advice and direction in doing so.
Thank you.

#9 narenxp

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Posted 27 January 2013 - 03:08 PM

Currently your Virus Help Position is at 21.One of our experts would reply to your topic after replying to other pending backlogs.

#10 dehoo

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Posted 27 January 2013 - 03:11 PM

Thank you,
I think I will run and attach a DDS scan log(s)to that post as your links indicated.

#11 dehoo

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Posted 05 February 2013 - 07:16 PM

Still require help!

Hi, I was forwarded back here to see if anyone could please help me. I will paste a link to the background and what I have done in the past week with great efforts of nasdaq. Unfortunately it seems to be an issue that he feels should be looked at in the forum.
Boack ground (please read above first and then follow the link and then back here)http://www.bleepingcomputer.com/forums/topic483234.html/page__view__findpost__p__2959635__fromsearch__1

I still cannot:
1 - Upate windows
2 - Update MSE (now removed)
3 - Set or go back to a restore point
Register the following or load in cmd prompt run as admin.
4 - "regsvr32 msxml3.dll (Dll register server in msxml3.dll failed error code 0x80070005)"
5 - "regsvr32 Mshtml.dll (Mshtml.dll was loaded but the Dll reister server entry point was not found. This file cannot be registered)"
6 - Cannot install/load Msxml6.dll

There may be more however I may not know at this time. This is a very frustrating items that cannot seem to be fixed.
I have been told to do a clean install to re-install SP3 however I would like your thoughts first as to the next steps that need to be taken.
I understand that there are a few different post in regards to this one issue, however please bear with me as I am not that educated on these. Please have a look at the post and please feel free to ask me any questions or direct me to the areas required for your information needed.

Thank you very much!

#12 narenxp

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Posted 05 February 2013 - 08:24 PM

I still cannot:
1 - Upate windows


Error codes?

3 - Set or go back to a restore point


Explain

#13 dehoo

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Posted 06 February 2013 - 10:13 AM

Hi,
Thanks for your reply. In regards to the error codes, The only one I get is the 0x80070005 when I try to load Dlls. The issue with updates is that the Automatic update will not function at all. I cannot install manula either. I do not get an error code for this, just a loop on the Windows update site for downloading.
As to the restore point. When I click on system restore, nothing happens? Its a dead link.

Hope this helps, I will keep an eye on this and or gather as much info for you.
Thanks!

#14 narenxp

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Posted 06 February 2013 - 10:20 AM

The only one I get is the 0x80070005 when I try to load Dlls.


Ignore Dll registration errors.Our main issue is windows updates and system restore.Please be more specific when you explain about error codes.Ignore the DLL part.

Lets try to fix windows update first.

Download

Windows update agent

Save the download to your C drive

Click Start, and then click Run.

Type C:\WindowsUpdateAgent30-x86.exe /wuforce and then click OK,install WU agent

Restart the PC and try to update.Let me know how it goes.

#15 dehoo

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Posted 06 February 2013 - 12:31 PM

Hi,
Ok, so I downloaded windows update agent and installed as per your instructions. Restarted and tried to update. It would search and seems to download and install the latest software updates (showing downloaded 100%) Then it loops with the Express or custom install back to register/reinstall over and over....

Information screens shows below.

"X Files required to use Windows Update are no longer registered or installed on your computer. To continue:

Register or reinstall the files for me now (Recommended)
Let me read about more steps that might be required to solve the problem"



In regards to the error codes, I only get the 0x80070005 code when I try to load/register the regsvr32 msxml3.dll it in through cmd prompt.
The other, "regsvr32 Mshtml.dll" i get the following code while performing the same action in cmd prompt. Error message - Mshtml.dll was loaded but the Dll reister server entry point was not found. This file cannot be registered

In regards to System Restore, There is no error code, I just go to -Start- All Programs-Accessories-System Tools and then click on System Restore...It looks like it starts to open and then nothing happens.

Hope this helps in the way of info required. Next steps?

Thank you!

Edited by dehoo, 06 February 2013 - 12:33 PM.





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