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Wireless connection lost - Laptop


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5 replies to this topic

#1 splittingeve

splittingeve

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Posted 25 January 2013 - 06:29 AM

System in question;
Aspire One D255E
Win7 starter, Intel 1.66, 1 GB RAM, 250 GB HDD
adapters;
Atheros AR8152/8158 PCI-E (NDIS 6.20)
Broadcom 802.11n

Hey all - connectivity issue here. My sis has the above laptop. For a year or better, she has been wirelessly connected to her local network, via a Linksys E2000 router without issue.

Rather suddenly a couple of weeks back, she found she had no connection. There were no changes to this network that I'm aware of (the users don't even know how to change settings online for said network). Several available networks show up on the list (hers and a couple of unsecured neighbors I believe). Despite full bars for her local network, clicking 'connect' has no visible effect. Nothing happens. Not like a 'failed to connect' or something similar, just...nothing.

I went through various steps such as;
1) power down, wait and reboot the modem, router, and her laptop, in that order
2) 'hard' reset router at power up to restore defaults
3) uninstalled network adapter(s) and reinstalled - with the company site's latest drivers - they installed, and 'ready to use' appeared
4) ran the various (fairly useless) Windows network diagnostics which essentially told me I hadn't selected a network...which I had...repeatedly
5) Swapped out router completely with another, with the same results
6) Took laptop here, to a completely different network, again with the same results
7) assured that fn+F2 was not the issue, wireless is enabled

*edit - per suggestions, I also
- released/renewed IP on laptop
- reset TCP/IP with 'netsh int ip reset resetlog.txt' command
with no results

The local networks I'm attempting to connect to are unsecured - no password, etc

So, any idea what I should try next? My experience here is rather limited, and I've run out of ideas. Thanks much for any suggestions!

Edited by splittingeve, 25 January 2013 - 09:13 PM.


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#2 Sneakycyber

Sneakycyber

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Posted 26 January 2013 - 03:59 AM

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +


#3 splittingeve

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Posted 26 January 2013 - 10:39 AM

...Please copy and paste the log to your reply.
[/list]

I can't seem to find an 'attachment' option. Apologies - my mind lacks some clarity at this point. I'm not familiar with this program/its results (so I could be misreading them), but I did find "Yahoo IP is accessible. Yahoo.com is accessible." odd, as it is not accessible. It's set as her homepage and it cannot connect to it (or anything else). Also, the security was disabled as a response to another forum, but only as of an hour ago or so - firewall, and AVG are generally running on this machine. Anyway, the log;

Farbar Service Scanner Version: 16-01-2013
Ran by Marcia (administrator) on 26-01-2013 at 10:25:39
Running from "C:\Users\Marcia\Downloads"
Windows 7 Starter Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

#4 Sneakycyber

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Posted 26 January 2013 - 10:45 AM

You posted the log correctly :thumbup2: Now can you do the same thing for MiniToolboxPlease checkmark ALL the boxes and copy the log and paste it into your next post.

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +


#5 splittingeve

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Posted 26 January 2013 - 01:54 PM

You posted the log correctly :thumbup2: Now can you do the same thing for MiniToolboxPlease checkmark ALL the boxes and copy the log and paste it into your next post.


Alrighty;

MiniToolBox by Farbar Version:10-01-2013
Ran by Marcia (administrator) on 26-01-2013 at 11:16:38
Running from "C:\Users\Marcia\Downloads"
Windows 7 Starter Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Connected)
Broadcom 802.11n Network Adapter = Wireless Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Marcia-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.mi.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.mi.comcast.net.
Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 1C-75-08-D0-18-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9d52:c822:639d:24ac%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.113(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 26, 2013 10:51:24 AM
Lease Expires . . . . . . . . . . : Sunday, January 27, 2013 10:51:23 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 337409288
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-55-8B-05-1C-75-08-D0-18-5F
DNS Servers . . . . . . . . . . . : 75.75.76.76
75.75.75.75
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : EC-55-F9-10-B4-7A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7C56539B-C61A-4D83-91DE-3589167C3BC7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {0D49F2B2-DD05-490F-9071-3A52CD4CB4F4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.mi.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:143f:3670:3f57:fe8e(Preferred)
Link-local IPv6 Address . . . . . : fe80::143f:3670:3f57:fe8e%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: cdns02.comcast.net
Address: 75.75.76.76

Name: google.com
Addresses: 2001:4860:400a:800::1008
74.125.225.46
74.125.225.33
74.125.225.36
74.125.225.41
74.125.225.35
74.125.225.38
74.125.225.32
74.125.225.34
74.125.225.37
74.125.225.40
74.125.225.39


Pinging google.com [74.125.225.5] with 32 bytes of data:
Reply from 74.125.225.5: bytes=32 time=18ms TTL=54
Reply from 74.125.225.5: bytes=32 time=18ms TTL=54

Ping statistics for 74.125.225.5:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 18ms, Average = 18ms
Server: cdns02.comcast.net
Address: 75.75.76.76

DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=69ms TTL=50
Reply from 98.138.253.109: bytes=32 time=72ms TTL=50

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 69ms, Maximum = 72ms, Average = 70ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
16...1c 75 08 d0 18 5f ......Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
15...ec 55 f9 10 b4 7a ......Broadcom 802.11n Network Adapter
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
10...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.113 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.113 276
192.168.1.113 255.255.255.255 On-link 192.168.1.113 276
192.168.1.255 255.255.255.255 On-link 192.168.1.113 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.113 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.113 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 58 ::/0 On-link
1 306 ::1/128 On-link
10 58 2001::/32 On-link
10 306 2001:0:4137:9e76:143f:3670:3f57:fe8e/128
On-link
16 276 fe80::/64 On-link
10 306 fe80::/64 On-link
10 306 fe80::143f:3670:3f57:fe8e/128
On-link
16 276 fe80::9d52:c822:639d:24ac/128
On-link
1 306 ff00::/8 On-link
10 306 ff00::/8 On-link
16 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 07 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/26/2013 09:56:15 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {04b9988d-237c-4e53-90cd-ba1f275c3ddd}

Error: (01/20/2013 06:24:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 185813

Error: (01/20/2013 06:24:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 185813

Error: (01/20/2013 06:24:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/19/2013 11:32:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (01/19/2013 11:32:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (01/19/2013 11:32:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (01/19/2013 11:32:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (01/17/2013 07:45:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: whatword.exe, version: 1.0.5.0, time stamp: 0x3e024c5c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7ffdb000
Faulting process id: 0xd6c
Faulting application start time: 0xwhatword.exe0
Faulting application path: whatword.exe1
Faulting module path: whatword.exe2
Report Id: whatword.exe3

Error: (01/17/2013 07:45:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: whatword.exe, version: 1.0.5.0, time stamp: 0x3e024c5c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7ffda000
Faulting process id: 0x130
Faulting application start time: 0xwhatword.exe0
Faulting application path: whatword.exe1
Faulting module path: whatword.exe2
Report Id: whatword.exe3


System errors:
=============
Error: (01/26/2013 10:47:55 AM) (Source: Service Control Manager) (User: )
Description: The Security Center service terminated with the following error:
%%193

Error: (01/26/2013 10:45:52 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Avgldx86

Error: (01/26/2013 10:45:52 AM) (Source: Service Control Manager) (User: )
Description: The AVG WatchDog service terminated with service-specific error %%-536805315.

Error: (01/26/2013 10:45:51 AM) (Source: Service Control Manager) (User: )
Description: The Acer ePower Service service failed to start due to the following error:
%%1053

Error: (01/26/2013 10:45:51 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Acer ePower Service service to connect.

Error: (01/26/2013 10:45:50 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service terminated with service-specific error %%-536753637.

Error: (01/26/2013 10:45:50 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (01/26/2013 10:01:29 AM) (Source: Service Control Manager) (User: )
Description: The Security Center service terminated with the following error:
%%193

Error: (01/26/2013 09:59:24 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Avgldx86

Error: (01/26/2013 09:59:24 AM) (Source: Service Control Manager) (User: )
Description: The AVG WatchDog service terminated with service-specific error %%-536805315.


Microsoft Office Sessions:
=========================
Error: (01/26/2013 09:56:15 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {04b9988d-237c-4e53-90cd-ba1f275c3ddd}

Error: (01/20/2013 06:24:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 185813

Error: (01/20/2013 06:24:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 185813

Error: (01/20/2013 06:24:30 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/19/2013 11:32:18 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{AF7EBCA4-9FAF-4DC8-8D09-67854BB84D34}\recordingmanager.exe

Error: (01/19/2013 11:32:18 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{AF7EBCA4-9FAF-4DC8-8D09-67854BB84D34}\recordingmanager.exe

Error: (01/19/2013 11:32:18 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{AF7EBCA4-9FAF-4DC8-8D09-67854BB84D34}\recordingmanager.exe

Error: (01/19/2013 11:32:18 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\Windows\Installer\{AF7EBCA4-9FAF-4DC8-8D09-67854BB84D34}\recordingmanager.exe

Error: (01/17/2013 07:45:36 PM) (Source: Application Error)(User: )
Description: whatword.exe1.0.5.03e024c5cunknown0.0.0.000000000c00000057ffdb000d6c01cdf51520febbeeC:\Program Files\GameHouse\WHATword\whatword.exeunknown5ec575f1-6108-11e2-8019-ec55f910b47a

Error: (01/17/2013 07:45:29 PM) (Source: Application Error)(User: )
Description: whatword.exe1.0.5.03e024c5cunknown0.0.0.000000000c00000057ffda00013001cdf5151be3e878C:\Program Files\GameHouse\WHATword\whatword.exeunknown5af7e321-6108-11e2-8019-ec55f910b47a


=========================== Installed Programs ============================

Acer Crystal Eye webcam (Version: 1.0.5.2)
Acer ePower Management (Version: 5.00.3009)
Acer eRecovery Management (Version: 4.05.3013)
Acer Game Console
Acer Games (Version: 1.0.1.3)
Acer Registration (Version: 1.03.3003)
Acer ScreenSaver (Version: 1.1.1122.2010)
Acer Updater (Version: 1.02.3001)
Acer VCM (Version: 4.05.3004)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.146)
Adobe Reader 9.1 MUI (Version: 9.1.0)
Apple Application Support (Version: 2.2.2)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
ArcadeCandy (Version: ac 1.24.366)
ArcadeCandy Games (Version: 1.0.0)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.35)
AVG 2013 (Version: 13.0.2634)
AVG 2013 (Version: 13.0.2793)
AVG 2013 (Version: 2013.0.2793)
AVG Security Toolbar
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Blackhawk Striker 2 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
Bounce Out Blitz
Broadcom 802.11 Network Adapter (Version: 5.100.249.2)
Candy Cruncher
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Collapse! Crunch
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's Carnival Adventure (Version: 2.2.0.95)
ENE USB Card Reader Driver (Version: 5.89.0.70)
eSobi v2 (Version: 2.0.4.000274)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
HangARoo v2.05a
Identity Card (Version: 1.00.3003)
Insaniquarium Deluxe (Version: 2.2.0.95)
Intel® Graphics Media Accelerator Driver (Version: 8.14.10.2117)
Intel® Rapid Storage Technology (Version: 9.6.4.1002)
iTunes (Version: 10.7.0.21)
Jewel Quest - Heritage (Version: 2.2.0.95)
Jewel Quest (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 14.0.8117.416)
Launch Manager (Version: 4.0.14)
Letter Linker
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSVCRT (Version: 14.0.1468.721)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Realtek High Definition Audio Driver (Version: 6.0.1.6246)
SIW 2011 Home Edition (Version: 2011.10.29)
Spybot - Search & Destroy (Version: 1.6.2)
Spybot - Search & Destroy 1.3 (Version: 1.3)
Startup Cop
Super Blackjack! from GameHouse
Super GameHouse Solitaire Vol. 1
Super GameHouse Solitaire Vol. 2
Super Gem Drop
Super Glinx! from GameHouse
Super Nisqually from GameHouse
Super PileUp! from GameHouse
Super Pop && Drop!
Super TextTwist
Super WHATword?
Synaptics Pointing Device Driver (Version: 15.0.7.0)
Times Reader (Version: 2.055)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Welcome Center (Version: 1.02.3007)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Zuma's Revenge (Version: 2.2.0.95)
Zuma Deluxe (Version: 2.2.0.95)

========================= Devices: ================================

Name: AVG AVI Loader Driver
Description: AVG AVI Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Avgldx86
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 1013.09 MB
Available physical RAM: 515.43 MB
Total Pagefile: 2037.09 MB
Available Pagefile: 1380.32 MB
Total Virtual: 2047.88 MB
Available Virtual: 1942.8 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:219.79 GB) (Free:189.54 GB) NTFS

========================= Users: ========================================

User accounts for \\MARCIA-PC

Administrator Guest Marcia

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

17-11-2012 04:37:16 Windows Update
25-11-2012 22:34:50 Scheduled Checkpoint
28-11-2012 02:34:25 Windows Update
06-12-2012 22:52:12 Scheduled Checkpoint
14-12-2012 01:51:11 Windows Update
21-12-2012 23:08:22 Windows Update
07-01-2013 01:14:17 Restore Operation
12-01-2013 23:49:07 Windows Update
13-01-2013 05:27:13 Windows Update
20-01-2013 22:42:42 Installed Xirrus Wi-Fi Inspector.
26-01-2013 03:10:11 Removed AVG 2013
26-01-2013 03:12:44 Removed AVG 2013
26-01-2013 13:35:31 Restore Operation
26-01-2013 14:56:16 Installed Atheros Communications Inc.® AR81Family Gigabit/FastH

**** End of log ****

#6 Sneakycyber

Sneakycyber

    Network Engineer


  • BC Advisor
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Posted 26 January 2013 - 02:23 PM

Please download The AVG Removal tool When the program download completes right click on the file and select "Run as Administrator"



When was AVG removed? Do you know when the last scan was?

Edited by Sneakycyber, 26 January 2013 - 02:40 PM.

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +





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