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How to solve Blue Screens and Windows 7 crashes


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#1 dungpt29

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Posted 24 January 2013 - 01:21 AM

I am using a laptop HP Pavilion dv4 Notebook PC installed 64-bit Windows 7 Home Premium.
Randomly, I got the blue screen that displays physical memory dumping error.
My latop shuts down unexpectedly and it automatically reboots afterward.
I search over the Internet for the solution and and have read usasma's post in bleepingcomputer forum.
His post is on How to receive help diagnosing Blue Screens and Windows crashes.
I follow his instructions and use Microsoft Debugging Tools for Windows to obtain a file reporting this error.
I have attached the file to this post.
Please help me to solve this error!

Attached Files



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#2 jhayz

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Posted 24 January 2013 - 02:33 AM

The bluescreen shows PROCESS_NAME: IDMan.exe -> Internet Download Manager
http://www.file.net/process/idman.exe.html
Please remove the software and check the difference.

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#3 dungpt29

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Posted 24 January 2013 - 03:51 AM

I will remove IDM but it takes time to see the effect. Anyway, thank jhayz for your solution!




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