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Privitize VPN , unable to use any program , using safe mode


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9 replies to this topic

#1 rothmt

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Posted 23 January 2013 - 09:52 PM

hello

Edited by rothmt, 23 January 2013 - 10:06 PM.


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#2 Broni

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Posted 23 January 2013 - 10:16 PM

Welcome aboard Posted Image

Please describe your computer issues with details.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 rothmt

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Posted 23 January 2013 - 10:34 PM

Recently i downloaded some program from thepiratebay and it seems cool. I didnt know this program, called the privitize vpn, was actually a malware that could harm my computer. The very next day my computer won't startup properly. When i tried to delete programs from control panel, it hanged so badly. I tried to restart/shutdown and it came out an error message. So i had to force shutdown. I search 'privitize vpn' from google and found out it was something bad that could destroy my computer. Now i am using safe mode with networking, hope this helps. I can also provide anything from this computer if u need.

#4 Broni

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Posted 23 January 2013 - 10:39 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#5 rothmt

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Posted 23 January 2013 - 11:13 PM

Results of screen317's Security Check version 0.99.57
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
Symantec Endpoint Protection
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.70.0.1100
CCleaner
Adobe Flash Player 11.5.502.146
Adobe Reader 10.0.1 Adobe Reader out of Date!
Mozilla Firefox (18.0.1)
Google Chrome 23.0.1271.97
Google Chrome 24.0.1312.52
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````





Farbar Service Scanner Version: 16-01-2013
Ran by Taiyo (administrator) on 24-01-2013 at 11:43:02
Running from "C:\Users\Taiyo\Downloads"
Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****







MiniToolBox by Farbar Version:10-01-2013
Ran by Taiyo (administrator) on 24-01-2013 at 11:46:30
Running from "C:\Users\Taiyo\Downloads"
Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Network
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel® Wireless WiFi Link 4965AGN = Wireless Network Connection (Connected)
Microsoft Loopback Adapter = Local Area Connection 2 (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Local Area Connection 2" address=8.31.98.53 mask=255.255.255.0
add address name="Local Area Connection 2" address=8.31.98.54 mask=255.255.255.0
add address name="Local Area Connection 2" address=8.31.98.52 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Taiyo-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : singnet.com.sg

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Loopback Adapter
Physical Address. . . . . . . . . : 02-00-4C-4F-4F-50
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::89e7:fb26:8f3a:3f95%22(Preferred)
IPv4 Address. . . . . . . . . . . : 8.31.98.52(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IPv4 Address. . . . . . . . . . . : 8.31.98.53(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IPv4 Address. . . . . . . . . . . : 8.31.98.54(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 402784332
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-EF-6B-9C-00-1D-72-21-7A-51
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.8.4
4.2.2.1
4.2.2.2
208.67.222.222
208.67.220.220
8.26.56.26
8.20.247.20
156.154.70.1
156.154.71.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 00-1D-72-21-7A-51
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : singnet.com.sg
Description . . . . . . . . . . . : Intel® Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-1D-E0-4B-B8-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::692f:17e:b296:b881%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.134(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 24, 2013 9:54:54 AM
Lease Expires . . . . . . . . . . : Thursday, January 24, 2013 1:54:56 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 184557024
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-EF-6B-9C-00-1D-72-21-7A-51
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 20:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 19:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{AE2497AC-5583-40C8-95FC-D758EB43709D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7F9CC49A-4947-4814-9F7D-10DB2FBA4C4E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Name: google.com
Addresses: 2404:6800:4003:803::100e
74.125.235.36
74.125.235.33
74.125.235.41
74.125.235.40
74.125.235.37
74.125.235.32
74.125.235.38
74.125.235.46
74.125.235.34
74.125.235.35
74.125.235.39


Pinging google.com [173.194.38.160] with 32 bytes of data:
Reply from 173.194.38.160: bytes=32 time=6ms TTL=53
Reply from 173.194.38.160: bytes=32 time=5ms TTL=52

Ping statistics for 173.194.38.160:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 6ms, Average = 5ms
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Name: yahoo.com
Addresses: 98.139.183.24
98.138.253.109
206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=344ms TTL=47
Reply from 98.138.253.109: bytes=32 time=379ms TTL=47

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 344ms, Maximum = 379ms, Average = 361ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
22...02 00 4c 4f 4f 50 ......Microsoft Loopback Adapter
11...00 1d 72 21 7a 51 ......Broadcom NetLink ™ Gigabit Ethernet
10...00 1d e0 4b b8 79 ......Intel® Wireless WiFi Link 4965AGN
1...........................Software Loopback Interface 1
21...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
29...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
26...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
30...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
28...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
27...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.134 25
8.31.98.0 255.255.255.0 On-link 8.31.98.52 286
8.31.98.52 255.255.255.255 On-link 8.31.98.52 286
8.31.98.53 255.255.255.255 On-link 8.31.98.52 286
8.31.98.54 255.255.255.255 On-link 8.31.98.52 286
8.31.98.255 255.255.255.255 On-link 8.31.98.52 286
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.134 281
192.168.1.134 255.255.255.255 On-link 192.168.1.134 281
192.168.1.255 255.255.255.255 On-link 192.168.1.134 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 8.31.98.52 286
224.0.0.0 240.0.0.0 On-link 192.168.1.134 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 8.31.98.52 286
255.255.255.255 255.255.255.255 On-link 192.168.1.134 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
22 286 fe80::/64 On-link
10 281 fe80::/64 On-link
10 281 fe80::692f:17e:b296:b881/128
On-link
22 286 fe80::89e7:fb26:8f3a:3f95/128
On-link
1 306 ff00::/8 On-link
22 286 ff00::/8 On-link
10 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 09 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/24/2013 02:40:15 AM) (Source: MsiInstaller) (User: Taiyo-PC)
Description: Product: Symantec Endpoint Protection -- Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.

Error: (01/24/2013 02:40:11 AM) (Source: MsiInstaller) (User: Taiyo-PC)
Description: Product: Symantec Endpoint Protection -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action SyKnAppsPatchOldProduct.00D28D69_7655_4AAF_9123_64F252E970D0, location: C:\Windows\Installer\MSIE2A0.tmp, command: -legacy

Error: (01/24/2013 02:01:06 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.


Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/24/2013 02:01:06 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.


Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/24/2013 02:01:06 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/24/2013 02:01:06 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/24/2013 02:01:06 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
Element not found. (HRESULT : 0x80070490) (0x80070490)

Error: (01/24/2013 02:01:05 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/24/2013 02:01:05 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog


Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (HRESULT : 0x8004117f) (0x8004117f)

Error: (01/24/2013 02:01:05 AM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=1100}. The service will attempt to automatically correct this problem by rebuilding the index.


Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)


System errors:
=============
Error: (01/24/2013 11:44:01 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/24/2013 11:44:01 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/24/2013 11:44:01 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/24/2013 11:41:38 AM) (Source: DCOM) (User: )
Description: 1084defragsvc{D20A3293-3341-4AE8-9AAF-8E397CB63C34}

Error: (01/24/2013 11:41:35 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/24/2013 11:41:35 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/24/2013 11:41:35 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/24/2013 11:36:53 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/24/2013 11:36:53 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/24/2013 11:36:53 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (01/24/2013 02:40:15 AM) (Source: MsiInstaller)(User: Taiyo-PC)
Description: Product: Symantec Endpoint Protection -- Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (01/24/2013 02:40:11 AM) (Source: MsiInstaller)(User: Taiyo-PC)
Description: Product: Symantec Endpoint Protection -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action SyKnAppsPatchOldProduct.00D28D69_7655_4AAF_9123_64F252E970D0, location: C:\Windows\Installer\MSIE2A0.tmp, command: -legacy(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (01/24/2013 02:01:06 AM) (Source: Windows Search Service)(User: )
Description:
Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (01/24/2013 02:01:06 AM) (Source: Windows Search Service)(User: )
Description:
Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/24/2013 02:01:06 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/24/2013 02:01:06 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/24/2013 02:01:06 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
Element not found. (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer

Error: (01/24/2013 02:01:05 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore

Error: (01/24/2013 02:01:05 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (HRESULT : 0x8004117f) (0x8004117f)

Error: (01/24/2013 02:01:05 AM) (Source: Windows Search Service)(User: )
Description:
Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
1100


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.5.502.146)
Adobe Flash Player 11 Plugin (Version: 11.5.502.146)
Adobe Reader X (10.0.1) (Version: 10.0.1)
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
AVG 2013 (Version: 13.0.2639)
AVG 2013 (Version: 13.0.2890)
AVG 2013 (Version: 2013.0.2890)
BitTorrent (Version: 7.7.3.28796)
Bonjour (Version: 3.0.0.10)
BroadBand on Mobile (Version: 11.030.01.12.88)
CCleaner (Version: 3.26)
Cheat Engine 6.2
Curse Client (Version: 5.1.1.584)
D3DX10 (Version: 15.4.2368.0902)
Dota 2 Test
Free RAR Extract Frog (Version: 4.10)
Garena 2010 (Version: 2010)
Google Chrome (Version: 24.0.1312.52)
iTunes (Version: 11.0.0.163)
Junk Mail filter update (Version: 15.4.3502.0922)
LiveUpdate 3.3 (Symantec Corporation) (Version: 3.3.0.92)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 18.0.1 (x86 en-GB) (Version: 18.0.1)
Mozilla Maintenance Service (Version: 18.0.1)
MSVCRT (Version: 15.4.2862.0708)
Nexon Game Manager
Pando Media Booster (Version: 2.6.0.1)
RockMelt (Version: 0.16.91.483)
Steam (Version: 1.0.0.0)
Symantec Endpoint Protection (Version: 11.0.5002.333)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinZip 17.0 (Version: 17.0.10381)

========================= Devices: ================================

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: SYMTDI
Description: SYMTDI
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SYMTDI
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 3070.43 MB
Available physical RAM: 2456.75 MB
Total Pagefile: 6139.15 MB
Available Pagefile: 5584.87 MB
Total Virtual: 2047.88 MB
Available Virtual: 1948.84 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:150.15 GB) (Free:70.8 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:72.87 GB) (Free:72.54 GB) NTFS

========================= Users: ========================================

User accounts for \\TAIYO-PC

Administrator Guest Taiyo


**** End of log ****






Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.23.08

Windows 7 Service Pack 1 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Taiyo :: TAIYO-PC [administrator]

Protection: Disabled

1/24/2013 11:50:30 AM
mbam-log-2013-01-24 (11-50-30).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 247920
Time elapsed: 3 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)






aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2013-01-24 11:57:18
-----------------------------
11:57:18.213 OS Version: Windows 6.1.7601 Service Pack 1
11:57:18.213 Number of processors: 2 586 0xF0B
11:57:18.213 ComputerName: TAIYO-PC UserName: Taiyo
11:57:18.790 Initialize success
12:02:23.070 AVAST engine defs: 13012301
12:02:45.284 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-4
12:02:45.284 Disk 0 Vendor: WDC_WD2500BEVS-22UST0 01.01A01 Size: 238475MB BusType: 3
12:02:45.331 Disk 0 MBR read successfully
12:02:45.331 Disk 0 MBR scan
12:02:45.346 Disk 0 Windows 7 default MBR code
12:02:45.346 Disk 0 Partition 1 00 27 Hidden NTFS WinRE MSDOS5.0 10000 MB offset 2048
12:02:45.362 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 20482048
12:02:45.378 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 153749 MB offset 20686848
12:02:45.409 Disk 0 Partition 4 00 07 HPFS/NTFS NTFS 74622 MB offset 335565720
12:02:45.424 Disk 0 scanning sectors +488392065
12:02:45.487 Disk 0 scanning C:\Windows\system32\drivers
12:02:55.424 Service scanning
12:03:19.183 Modules scanning
12:03:23.754 Disk 0 trace - called modules:
12:03:23.785 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll ataport.SYS intelide.sys PCIIDEX.SYS atapi.sys
12:03:23.800 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86378ac8]
12:03:23.800 3 CLASSPNP.SYS[8b60459e] -> nt!IofCallDriver -> [0x85ead918]
12:03:23.832 5 ACPI.sys[8b2993d4] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-4[0x85ed8030]
12:03:24.721 AVAST engine scan C:\Windows
12:03:26.608 AVAST engine scan C:\Windows\system32
12:05:49.879 AVAST engine scan C:\Windows\system32\drivers
12:06:01.376 AVAST engine scan C:\Users\Taiyo
12:08:14.866 AVAST engine scan C:\ProgramData
12:10:04.206 Scan finished successfully
12:11:20.818 Disk 0 MBR has been saved successfully to "C:\Users\Taiyo\Desktop\MBR.dat"
12:11:20.818 The log file has been saved successfully to "C:\Users\Taiyo\Desktop\aswMBR.txt"



my laptop did not restart after Malwarebytes' Anti-Malware finish scanning

#6 Broni

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Posted 23 January 2013 - 11:43 PM

So far I don't see much there...

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Next...

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.

=============================================================================

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

=======================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

My Website

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#7 rothmt

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Posted 24 January 2013 - 02:22 AM

AdwCleaner...

# AdwCleaner v2.107 - Logfile created 01/24/2013 at 12:54:37
# Updated 21/01/2013 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (32 bits)
# User : Taiyo - TAIYO-PC
# Boot Mode : Safe mode with networking
# Running from : C:\Users\Taiyo\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Mozilla Firefox v18.0.1 (en-GB)

File : C:\Users\Taiyo\AppData\Roaming\Mozilla\Firefox\Profiles\6l53e69m.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v24.0.1312.52

File : C:\Users\Taiyo\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [893 octets] - [24/01/2013 12:54:37]

########## EOF - C:\AdwCleaner[S1].txt - [952 octets] ##########







JRT



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.5.0 (01.23.2013:2)
OS: Windows 7 Professional x86
Ran by Taiyo on Thu 01/24/2013 at 13:30:40.88
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Successfully deleted: [Folder] C:\Users\Taiyo\AppData\Roaming\mozilla\firefox\profiles\6l53e69m.default\extensions\50fea7937928e@50fea793792c8.com
Successfully deleted the following from C:\Users\Taiyo\AppData\Roaming\mozilla\firefox\profiles\6l53e69m.default\prefs.js

user_pref("browser.newtabpage.blocked", "{\"MQhpLq8bZYTta/Mgb5Yb9g==\":1,\"jULPwaqh1/wV0RVBygFXjA==\":1,\"hcpi4VKKi9ht9E9/k417cg==\":1,\"XF1KbTK39dIQEhpQMmPYdg==\":1,\"6D0mUR4
Emptied folder: C:\Users\Taiyo\AppData\Roaming\mozilla\firefox\profiles\6l53e69m.default\minidumps [148 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 01/24/2013 at 13:45:59.75
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





ESET scanner


C:\Users\Taiyo\AppData\Local\Google\Chrome\User Data\Default\Extensions\bpdmpacbdfkmjplmolbhpjhcdhfnmmpo\1\50fea793791ed6.81261704.js Win32/Adware.MultiPlug.H application cleaned by deleting - quarantined



I've also manually removed symantec endpoint protection
and startups improved, i can also shutdown.

Edited by rothmt, 24 January 2013 - 12:18 PM.


#8 Broni

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Posted 24 January 2013 - 05:13 PM

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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#9 rothmt

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Posted 24 January 2013 - 10:57 PM

Thank you for your help

#10 Broni

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Posted 24 January 2013 - 11:26 PM

You're very welcome Posted Image

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