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Blue Screens


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3 replies to this topic

#1 LindsayAO

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Posted 23 January 2013 - 11:48 AM

Hello everyone!

The last computer I last used for the site Kompoz.com started shutting down automatically with the blue screen of death. It turned out the pc got a virus from a music site, though they couldn't verify from where exactly (kompoz.com is an online music collaboration site). Now, I have a brand new computer....and immediately after I started messing with Kompoz, my brand new computer will shut down with the blue screen of death if I even think of downloading something from or uploading something to Kompoz.

A user on the site assured me it shouldn't be the site and suggested I use a program to pull my dump files and then head here for some input. The other computer was either windows 7 or xp, my new laptop is an hp with windows 8. I am not using any of the same components from the last computer. I've attached images of the dump report. If there's more information needed, I will need guidance on how to find it.

Any advice/help on why I keep experiencing this and how to stop it from happening would be great.

Thanks!
Lindsay

Attached Files

  • Attached File  bs1.png   107.61KB   4 downloads
  • Attached File  bs2.png   99.39KB   4 downloads


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#2 LindsayAO

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Posted 23 January 2013 - 11:52 AM

Also, I believe it happens when I'm trying to convert files online to another file type.

#3 Artrooks

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Posted 23 January 2013 - 04:49 PM

Hello LindsayAO,

Welcome :)

Let's gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.

1. ) Please follow this link: BSOD Posting Instructions Windows 8 - Windows 7 - Vista.
  • Follow all instructions with the exception of:
    • Create a new thread HERE and attach the file(s) after step 4
  • Note: Both files of Step 1 need to be in the Documents folder.
Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.
2. ) To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.
3. ) Please download MiniToolBox by farbar, save it to your Desktop, then run it.
  • Check the following checkbox:
    • List Installed Programs
  • Then click Go.
    • Copy the result (Result.txt) by clicking Edit from top menu -> Select all, then Edit -> Copy.
    • Please Paste (Ctrl + V) the contents of this file into your next post.

4. ) Have you run a scan with your anti-virus software yet? If not, please run a full scan and report if anything is found.
  • If you use Microsoft's built-in Windows Defender:
  • At the Start Screen, type: defender to access Windows Defender.
  • Click the Update tab -> then Update.
  • When Update finishes, go to Home tab and check: Full Scan -> Scan now.

Regards,
Brooks



 


#4 LindsayAO

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Posted 25 January 2013 - 12:58 PM

Thank you!




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