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24X7 HELP


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12 replies to this topic

#1 absmindkitty

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Posted 23 January 2013 - 09:58 AM

I need help removing this program I cant get it out PLEASE HELP

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum, due to the absence of any malware logs included in the topic. ~ Animal

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#2 boopme

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Posted 23 January 2013 - 10:21 AM

Welcome... We should be able to remove this help scam.


First you will need ti do a System restore to a date prior to this happening. I don't know your Operating System so you can look here.

http://www.bleepingcomputer.com/tutorials/?act=search&keyword=System+Restore&x=46&y=19


When that is complete run these.

ADW Cleaner

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


>>>>

Junkware Removal Tool
Posted Image Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


>>>>

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

NOTE:Sometimes if ESET finds no infections it will not create a log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 absmindkitty

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Posted 23 January 2013 - 10:44 AM

ADWCLEANER REPORT


# AdwCleaner v2.107 - Logfile created 01/23/2013 at 10:40:48
# Updated 21/01/2013 by Xplode
# Operating system : Windows 7 Ultimate Service Pack 1 (32 bits)
# User : Pappa - PAPPA-PC
# Boot Mode : Normal
# Running from : C:\Users\Pappa\Desktop\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\user.js
Folder Deleted : C:\Program Files\AppGraffiti
Folder Deleted : C:\Program Files\BabylonToolbar
Folder Deleted : C:\Program Files\BringMeSports_1c
Folder Deleted : C:\Program Files\Common Files\Umbrella
Folder Deleted : C:\Program Files\Free Offers from Freeze.com
Folder Deleted : C:\Program Files\Ilivid
Folder Deleted : C:\Program Files\Iminent
Folder Deleted : C:\Program Files\IMinent toolbar
Folder Deleted : C:\Program Files\Inbox Toolbar
Folder Deleted : C:\Program Files\Inbox.com
Folder Deleted : C:\Program Files\RebateInformer
Folder Deleted : C:\Program Files\SearchAmong Toolbar
Folder Deleted : C:\Program Files\Searchqu Toolbar
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\ProgramData\Codecv
Folder Deleted : C:\ProgramData\Iminent
Folder Deleted : C:\ProgramData\InstallMate
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\24x7 Help
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Iminent
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RebateInformer
Folder Deleted : C:\ProgramData\Premium
Folder Deleted : C:\Users\Pappa\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla
Folder Deleted : C:\Users\Pappa\AppData\LocalLow\BringMeSports_1c
Folder Deleted : C:\Users\Pappa\AppData\LocalLow\Codecv
Folder Deleted : C:\Users\Pappa\AppData\LocalLow\RebateInformer
Folder Deleted : C:\Users\Pappa\AppData\LocalLow\Searchqutoolbar
Folder Deleted : C:\Users\Pappa\AppData\Roaming\24x7 Help
Folder Deleted : C:\Users\Pappa\AppData\Roaming\Babylon
Folder Deleted : C:\Users\Pappa\AppData\Roaming\Iminent
Folder Deleted : C:\Users\Pappa\Documents\ShopToWin

***** [Registry] *****

Key Deleted : HKCU\Software\24x7HELP
Key Deleted : HKCU\Software\APN DTX
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\AppDataLow\Software\Freecause
Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\Cr_Installer
Key Deleted : HKCU\Software\CToolbar
Key Deleted : HKCU\Software\IGearSettings
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\ImInstaller
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B9C7CE32-DA91-43C2-B7E9-0E9AAFC675CD}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{6F6A5334-78E9-4D9B-8182-8B41EA8C39EF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{CCB69577-088B-4004-9ED8-FF5BCC83A039}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{CCB69577-088B-4004-9ED8-FF5BCC83A039}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8736C681-37A0-40C6-A0F0-4C083409151C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CC99A798-FD3D-4AB4-969E-6071612524F9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CCB69577-088B-4004-9ED8-FF5BCC83A039}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Deleted : HKCU\Software\Optimizer Pro
Key Deleted : HKLM\Software\24x7HELP
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{183643C8-EE67-4574-9A38-927852E34163}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4EF645BD-65B0-4F98-AD56-D0437B7045F6}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{54ECA872-DB2A-4C6B-BBB2-F3777C6786CC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8736C681-37A0-40C6-A0F0-4C083409151C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AF808758-C780-404C-A4EE-4526323FD9B6}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC99A798-FD3D-4AB4-969E-6071612524F9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CCB69577-088B-4004-9ED8-FF5BCC83A039}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DB35C569-5624-4CFC-8043-E5139F55A073}
Key Deleted : HKLM\SOFTWARE\Classes\CShared.TB4Client
Key Deleted : HKLM\SOFTWARE\Classes\CShared.TB4Script
Key Deleted : HKLM\SOFTWARE\Classes\CShared.TB4Server
Key Deleted : HKLM\SOFTWARE\Classes\CShared.TB4Server2
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{01C78433-6FDF-4E5A-A82D-B535C32E03DF}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{41349826-5C7F-4BF0-8279-5DAF1DE6E9AE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{604EA016-1EDE-41E6-A23E-76CF8F2A4808}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B3BA5582-79A9-464D-A7FA-711C5888C6E9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E9BBD270-4B87-4EE2-912F-6635674986C0}
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\rebinfo
Key Deleted : HKLM\SOFTWARE\Classes\RebateI.Rebate Informer BHO
Key Deleted : HKLM\SOFTWARE\Classes\RebateI.RebateInformImageGen
Key Deleted : HKLM\SOFTWARE\Classes\RebateInf.RebateInfObj
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{438B047C-C041-4D15-98CF-A97C6B366C28}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{506F578A-91E1-46CE-830F-E2F4268E9966}
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\CToolbar
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\incredibar_install_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\incredibar_install_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WajamUpdater_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WajamUpdater_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{CCB69577-088B-4004-9ED8-FF5BCC83A039}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{6F6A5334-78E9-4D9B-8182-8B41EA8C39EF}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{CCB69577-088B-4004-9ED8-FF5BCC83A039}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4EF645BD-65B0-4F98-AD56-D0437B7045F6}_is1
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D7E97865-918F-41E4-9CD0-25AB1C574CE8}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{D3D233D5-9F6D-436C-B6C7-E63F77503B30}]
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [RebateInformer]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [24x7HELP]

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16438

[OK] Registry is clean.

-\\ Google Chrome v24.0.1312.52

File : C:\Users\Pappa\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [8388 octets] - [23/01/2013 10:38:03]
AdwCleaner[S1].txt - [7913 octets] - [23/01/2013 10:40:48]

########## EOF - C:\AdwCleaner[S1].txt - [7973 octets] ##########

#4 absmindkitty

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Posted 23 January 2013 - 10:48 AM

junkware Report

Junkware Removal Tool (JRT) by Thisisu
Version: 4.4.8 (01.21.2013:2)
OS: Windows 7 Ultimate x86
Ran by Pappa on Wed 01/23/2013 at 10:45:07.71
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\toolbar\\{348bd83c-b2cd-4319-a605-c96bb458dd80}
Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\toolbar\\{ef99bd32-c1fb-11d2-892f-0090271d4f88}



~~~ Registry Keys

Successfully deleted: [Registry Key] hkey_classes_root\clsid\{02478d38-c3f9-4efb-9b51-7695eca05670}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\windows\currentversion\explorer\browser helper objects\{02478d38-c3f9-4efb-9b51-7695eca05670}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{348bd83c-b2cd-4319-a605-c96bb458dd80}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\windows\currentversion\explorer\browser helper objects\{348bd83c-b2cd-4319-a605-c96bb458dd80}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{ef99bd32-c1fb-11d2-892f-0090271d4f88}



~~~ Files

Successfully deleted: [File] "C:\chromehplog.txt"



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\pc optimizer pro"
Successfully deleted: [Folder] "C:\Users\Pappa\AppData\Roaming\optimizer pro"
Successfully deleted: [Folder] "C:\Users\Pappa\AppData\Roaming\smart pc cleaner"
Successfully deleted: [Folder] "C:\Users\Pappa\appdata\local\rivalgaming"
Successfully deleted: [Folder] "C:\Users\Pappa\appdata\locallow\datamngr"
Successfully deleted: [Folder] "C:\Users\Pappa\appdata\locallow\televisionfanatic"
Successfully deleted: [Folder] "C:\Users\Pappa\appdata\locallow\televisionfanaticei"
Successfully deleted: [Folder] "C:\Program Files\optimizer pro"
Successfully deleted: [Folder] "C:\Program Files\smart pc cleaner"
Successfully deleted: [Folder] "C:\Program Files\televisionfanatic"
Successfully deleted: [Folder] "C:\Program Files\televisionfanaticei"
Successfully deleted: [Folder] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\optimizer pro"



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 01/23/2013 at 10:47:15.30
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

#5 boopme

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Posted 23 January 2013 - 10:54 AM

Well that looks good. Due to all the other Findings I would like you to do this next,after ESET.

Please download Rkill by Grinler and save it to your desktop.Link 1
Link 2
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.


Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When the scan is complete, click OK, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

Edited by boopme, 23 January 2013 - 10:55 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 absmindkitty

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Posted 23 January 2013 - 11:35 AM

RAN ESET FOUND 3 INFECTIONS DID NOT GET LOG

#7 absmindkitty

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Posted 23 January 2013 - 11:39 AM

rkill report

Rkill 2.4.6 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 01/23/2013 11:35:36 AM in x86 mode.
Windows Version: Windows 7 Ultimate Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

* Windows Defender (WinDefend) is not Running.
Startup Type set to: Manual

* FontCache => %SystemRoot%\system32\svchost.exe -k LocalService [Incorrect ImagePath]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 01/23/2013 11:36:36 AM
Execution time: 0 hours(s), 0 minute(s), and 59 seconds(s)

#8 absmindkitty

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Posted 23 January 2013 - 11:41 AM

I ALREADY HAVE MALWAREBYTES PREFORMING SCAN NOW BUT i'VE RUN IT 3 TIMES PAST FEW DAYS IT DOESNT FIND ANYTHING

#9 boopme

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Posted 23 January 2013 - 11:43 AM

The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\ESET\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start > Run dialog box from the Start Menu on the desktop.

Ok, it looks clean nowe any issues?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 absmindkitty

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Posted 23 January 2013 - 11:50 AM

MALWAREBYTES LOG


Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.20.04

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16439
Pappa :: PAPPA-PC [administrator]

1/23/2013 11:37:40 AM
mbam-log-2013-01-23 (11-37-40).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 196976
Time elapsed: 11 minute(s), 35 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#11 boopme

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Posted 23 January 2013 - 11:55 AM

Looks clean and good to go now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 absmindkitty

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Posted 25 January 2013 - 08:15 AM

I'm still having a problem with PC power pro popping up

#13 boopme

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Posted 25 January 2013 - 10:19 AM

Hi, Ok thats a different item.Do you see it in your Contro, Panel,Programs,,Uninstall?
if so uninstall it.

Run a new copy of RKill
Please download Rkill by Grinler and save it to your desktop.Link 1
Link 2
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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