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My Netbook has been acting up.


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15 replies to this topic

#1 LovelyMarie89

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Posted 23 January 2013 - 04:04 AM

Hangs and BSOD's afterwards, when I get into safe mode there's a svchost.exe error (memory cannot be read) during logon, and after I ignore it it logs me in safe mode, but the start taskbar is missing (i also can't open any internet browsers at all and trying to do so it would shutdown) and if I click on something there's a window that pops up and reminds me that it will shut down in 1 minute. I wonder if it's a ram error or a windows problem.

If anyone wants to know the model I have a windows xp professional (either sp2 or sp3) netbook HP mini 110-1012NR that I got used sometime ago.

here are some photos of my problem, pardon the blury pictures since I did'nt have a decent camera with me.

what happens after it hangs at the xp logo when it tries to boot into normal mode.
Posted Image
Posted Image
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After I boot into safe mode (the svchost.exe error window):
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the missing start button. (i can't access anything at all either)
Posted Image

And when a appication freezes this happens:
Posted Image

So I wonder what's wrong with my netbook since It has been acting this way for sometime.

Edited by hamluis, 24 January 2013 - 01:22 PM.
Moved from XP to Am I Infected - Hamluis.


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#2 dc3

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Posted 23 January 2013 - 11:20 AM

The Advanced Boot Options is where you choose to boot into Safe Mode. There are three options for booting into Safe Mode, they are Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt. You can use Safe Mode with Networking to get online.

Do you have the installation disc for this computer?

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#3 LovelyMarie89

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Posted 23 January 2013 - 09:07 PM

The Advanced Boot Options is where you choose to boot into Safe Mode. There are three options for booting into Safe Mode, they are Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt. You can use Safe Mode with Networking to get online.

Do you have the installation disc for this computer?


I tried that, and booting into safe mode and it still gives me SVChost .exe popup window and I cant click any thing and also when something dues load it freazes and shuts down in 1 minute.

And sadly I don't due to the fact that I got the netbook used and there was no CD that came with it (just the netbook and charger) and sadly I don't have a external cd drive. :(

Edited by LovelyMarie89, 23 January 2013 - 09:07 PM.


#4 Artrooks

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Posted 24 January 2013 - 08:33 AM

Hello,

STOP: 0x0000007E (C0000005, , , ) can be an indicator of malware (a rootkit).

My suggestion is to post in Bleeping Computer's Am I infected? What do I do? Forum just to rule out that possibility.

Regards,
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#5 LovelyMarie89

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Posted 24 January 2013 - 06:57 PM

Hello,

STOP: 0x0000007E (C0000005, , , ) can be an indicator of malware (a rootkit).

My suggestion is to post in Bleeping Computer's Am I infected? What do I do? Forum just to rule out that possibility.


Thanks, I don't mind the move. :) It can get me closer to a answer to this problem.

So it was a virus that did this? :( I Thought it was a RAM problem due to the "Memory cannot be Read" part (but then again when it comes to computer problems, I'm sorta illiterate at that).
--------------
there's another thing I need to tell, I can't get on the Internet even when I choose safemode with networking since my browsers won't open.

Edited by LovelyMarie89, 24 January 2013 - 07:04 PM.


#6 narenxp

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Posted 27 January 2013 - 10:36 AM

there's another thing I need to tell, I can't get on the Internet even when I choose safemode with networking since my browsers won't open.


Do you have a flash drive and another working PC?

We need to copy a tool to the infected PC and scan the system.Let me know if you can do that.

#7 LovelyMarie89

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Posted 28 January 2013 - 05:07 AM

there's another thing I need to tell, I can't get on the Internet even when I choose safemode with networking since my browsers won't open.


Do you have a flash drive and another working PC?

We need to copy a tool to the infected PC and scan the system.Let me know if you can do that.


I have a working PC, But I may have to get a flash drive this week.

Edited by LovelyMarie89, 28 January 2013 - 05:08 AM.


#8 narenxp

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Posted 28 January 2013 - 06:26 AM

Ok :)

#9 LovelyMarie89

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Posted 31 January 2013 - 09:44 AM

Just ordered it and waiting for it to be received, so what programs should I put in the USB Drive.
------
I hope that it does work because when I brought another USB, the drive did'nt appear, it installed the driver but the drive icon for the USB did'nt appear and I hope that this one works.

#10 narenxp

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Posted 31 January 2013 - 11:12 AM

Download

TDSSkiller

Launch it.Click on change parameters-Select TDLFS file system

Click on "Scan".Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results

#11 LovelyMarie89

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Posted 04 February 2013 - 08:51 AM

I got the USB and the computer won't recognize the drive that the USB is in. :( I thought that the first one was defective, but it seems to be a problem. :(

#12 narenxp

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Posted 04 February 2013 - 08:58 AM

Press Windows+R key and type

restore and click ok

Do you have a file called RSTRUI.EXE ?

Double click on it and try a system restore to previous date

#13 LovelyMarie89

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Posted 04 February 2013 - 12:27 PM

Press Windows+R key and type

restore and click ok

Do you have a file called RSTRUI.EXE ?

Double click on it and try a system restore to previous date


I got a window that said "System Restore Is Not Able To Protect Your Computer. please restart your computer and then run system restore again".

#14 narenxp

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Posted 04 February 2013 - 09:30 PM

Press Windows+R key and type

msconfig and click ok

Configure CLEAN BOOT using this guide

Step 2: Configure selective startup options

In the MSCONFIG box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, click Restart to restart the computer.


Let me know if you can boot into normal mode

#15 LovelyMarie89

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Posted 06 February 2013 - 07:36 AM

Press Windows+R key and type

msconfig and click ok

Configure CLEAN BOOT using this guide


Step 2: Configure selective startup options

In the MSCONFIG box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, click Restart to restart the computer.


Let me know if you can boot into normal mode


Okay I will. :)

ETA: The same blue screen happens. I wonder if My windows is completely corrupted or If I have to replace Some Hard ware. :( Looks like the netbook I got used did'nt have it.

I don't know if this helps, but while I was in advance boot or something similer, there was no recovery type thing or a recovery partion or something. I wonder if that has something to do with most of my problems.

Edited by LovelyMarie89, 06 February 2013 - 07:37 AM.





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