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Failing hard drive OR??? Not sure, need advice, thanks!


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#1 ringwood

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Posted 22 January 2013 - 08:24 PM

Hello all! I seem to be having some issues with my computer all of a sudden, but am wondering if it might possibly be a failing hard drive. On booting up my computer this morning, it prompted me to do a disk consistency check on my drive - I did so a couple of times, only to have it get frozen right after the USN Journal verification completed so I couldn't get the results. It seems to boot up normally - I've tried both a normal boot and a safe mode boot and it seems to be working BUT it's incredibly slow and all my programs seem to be taking ages to load. At this point, it's basically unusable as it's way too slow to do anything, even opening the start menu causes a 2 minute delay...crazy! Any ideas or advice?

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#2 dc3

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Posted 23 January 2013 - 02:28 PM

How are you running the chkdsk?

The following are instructions for running it from a command line.

Go to Start, click on Run, and type cmd in the box and then click OK.

A black page like the one below will open with a blinking cursor, type in hdkdsk c: /r/f then press the Enter key.

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#3 PBSChris

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Posted 23 January 2013 - 02:34 PM

Try doing a defrag on it. It could cause the files and programs to be loading slowly. It shouldnt have happened all of a sudden though. Try running a chkdsk

windows key +R type CMD
type chkdsk /f/r

#4 AustrAlien

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Posted 23 January 2013 - 05:23 PM

Please hold off acting on the advice offered in the two previous posts and let's have a look at the condition of the hard drive before attempting to take any action. Try the following if your system will allow ... otherwise, let me know what problem you are having with following the instructions below.
  • If there are important personal files on the system that you have not backed up elsewhere and need to recover them, let me know.
Note: The following can be performed in Safe Mode with networking if necessary.

How to obtain hard drive S.M.A.R.T. data on a Windows system and then paste the report into a forum post
  • Download the GSmartControl installer application:
    • Go to the GSmartControl - Downloads page.
    • Scroll part way down the page to where the current version available for download will be displayed.
      Posted Image
    • Click on the link to download the installer file to your computer.
      (There may be a mirror link there also which will enable you download the file if the main download link does not work for some reason.)
  • Double-click the downloaded application to run it and install GSmartControl on the computer.
    Note: Vista/Win7 users, right-click > Run as Administrator
  • When installation is complete, run GSmartControl:
    • Start GSmartControl from the Start > Programs menu.
  • When the interface has loaded and scanning for hard drives is complete, click on the hard drive icon to select the device.
  • Go to Device on the top menu > View Details, and a new Device Information window will open.
  • Click on the Attributes tab to display the S.M.A.R.T data values.
  • Near the bottom of the window, click on View Output and a new Smartctl Output window will open.
  • Right-click anywhere inside that window > Select All.
  • Again right-click in that selected area > Copy.
  • Now paste that in a reply to your topic.
    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved (to make it easier for all to read).
    • Firstly, click on the "Insert code snippet" button Posted Image
      You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
    • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

Edited by AustrAlien, 23 January 2013 - 05:28 PM.

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#5 ringwood

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Posted 23 January 2013 - 06:33 PM

Uh oh...sorry! I've already taken the advice of the first poster and ran a chkdsk as he stated - it's now been just over 6 hours and it's at 83% finished. It has found a bunch of bad clusters which have been replaced. I'm assuming it's a bad idea to stop it in the middle of doing this, so I will keep you posted on results. Computer is still running slowly, by the way. Thanks for the help!

Edited by ringwood, 23 January 2013 - 06:33 PM.


#6 AustrAlien

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Posted 23 January 2013 - 07:35 PM

When chkdsk has completed (do NOT interrupt it) and Windows is up and running again, please post the log that will be created by chkdsk.
  • Post the GSmartControl report also (my previous post).
Note: Do NOT interrupt chkdsk: Allow it to complete, NO MATTER HOW LONG IT MAY TAKE! :exclame:
  • The progress of chkdsk may appear to stall or it may appear to go backwards: That is not unusual.
  • It may take a very long time to complete: Do NOT interrupt it.

To open Event Viewer and view the chkdsk log:
  • Go to Start > Run > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
  • Double-click on that entry to view the log.
  • Click on the Posted Image button to copy the log text to the clipboard.
  • Paste the log text into your next reply.

Edited by AustrAlien, 23 January 2013 - 07:44 PM.

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#7 dc3

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Posted 24 January 2013 - 09:29 AM

Uh oh...sorry! I've already taken the advice of the first poster and ran a chkdsk


No need to be sorry, chkdsk has done what it was intended to do, it has pointed out that the hdd may be failing.

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#8 ringwood

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Posted 24 January 2013 - 12:22 PM

OK - both scans done, and I think I have the answer I wasn't hoping for... :rip: :)

Results from GSmart Control:

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-xp-mc-sp3] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar SE
Device Model:     WDC WD2500JB-00REA0
Serial Number:    WD-WCANKJ364090
Firmware Version: 20.00K20
User Capacity:    250,059,350,016 bytes [250 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   7
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Thu Jan 24 09:05:03 2013 PST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status:  (0x84)	Offline data collection activity
					was suspended by an interrupting command from host.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		( 7680) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (  90) minutes.
Conveyance self-test routine
recommended polling time: 	 (   6) minutes.
SCT capabilities: 	       (0x003f)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0003   189   180   021    Pre-fail  Always       -       5541
  4 Start_Stop_Count        0x0032   097   097   000    Old_age   Always       -       3633
  5 Reallocated_Sector_Ct   0x0033   187   187   140    Pre-fail  Always       -       97
  7 Seek_Error_Rate         0x000f   200   200   051    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0032   048   048   000    Old_age   Always       -       38315
 10 Spin_Retry_Count        0x0013   100   100   051    Pre-fail  Always       -       0
 11 Calibration_Retry_Count 0x0012   100   100   051    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       717
194 Temperature_Celsius     0x0022   118   098   000    Old_age   Always       -       32
196 Reallocated_Event_Count 0x0032   196   196   000    Old_age   Always       -       4
197 Current_Pending_Sector  0x0012   184   184   000    Old_age   Always       -       667
198 Offline_Uncorrectable   0x0010   184   182   000    Old_age   Offline      -       667
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0009   001   001   051    Pre-fail  Offline  FAILING_NOW 11869

SMART Error Log Version: 1
ATA Error Count: 54781 (device log contains only the most recent five errors)
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 54781 occurred at disk power-on lifetime: 38310 hours (1596 days + 6 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 08 07 00 60 e0  Error: UNC 8 sectors at LBA = 0x00600007 = 6291463

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 07 00 60 00 58      16:30:21.805  READ DMA EXT
  25 00 28 07 00 60 00 58      16:30:19.730  READ DMA EXT
  25 00 08 47 2c 61 00 58      16:30:19.730  READ DMA EXT
  35 00 08 47 2c 61 00 58      16:30:19.725  WRITE DMA EXT
  42 00 08 47 2c 61 00 58      16:30:19.725  READ VERIFY SECTOR(S) EXT

Error 54780 occurred at disk power-on lifetime: 38310 hours (1596 days + 6 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 28 07 00 60 e0  Error: UNC 40 sectors at LBA = 0x00600007 = 6291463

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 28 07 00 60 00 58      16:30:19.730  READ DMA EXT
  25 00 08 47 2c 61 00 58      16:30:19.730  READ DMA EXT
  35 00 08 47 2c 61 00 58      16:30:19.725  WRITE DMA EXT
  42 00 08 47 2c 61 00 58      16:30:19.725  READ VERIFY SECTOR(S) EXT
  25 00 01 00 00 00 00 58      16:30:19.725  READ DMA EXT

Error 54779 occurred at disk power-on lifetime: 38310 hours (1596 days + 6 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 08 ff ff 5f e0  Error: UNC 8 sectors at LBA = 0x005fffff = 6291455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff 5f 00 58      16:30:17.665  READ DMA EXT
  25 00 30 ff ff 5f 00 58      16:30:15.470  READ DMA EXT
  25 00 08 3f 2c 61 00 58      16:30:15.470  READ DMA EXT
  35 00 08 3f 2c 61 00 58      16:30:15.470  WRITE DMA EXT
  42 00 08 3f 2c 61 00 58      16:30:15.470  READ VERIFY SECTOR(S) EXT

Error 54778 occurred at disk power-on lifetime: 38310 hours (1596 days + 6 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 30 ff ff 5f e0  Error: UNC 48 sectors at LBA = 0x005fffff = 6291455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 30 ff ff 5f 00 58      16:30:15.470  READ DMA EXT
  25 00 08 3f 2c 61 00 58      16:30:15.470  READ DMA EXT
  35 00 08 3f 2c 61 00 58      16:30:15.470  WRITE DMA EXT
  42 00 08 3f 2c 61 00 58      16:30:15.470  READ VERIFY SECTOR(S) EXT
  25 00 01 00 00 00 00 58      16:30:15.470  READ DMA EXT

Error 54777 occurred at disk power-on lifetime: 38310 hours (1596 days + 6 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 08 f7 ff 5f e0  Error: UNC 8 sectors at LBA = 0x005ffff7 = 6291447

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 f7 ff 5f 00 58      16:30:13.280  READ DMA EXT
  25 00 38 f7 ff 5f 00 58      16:30:11.340  READ DMA EXT
  25 00 08 37 2c 61 00 58      16:30:11.340  READ DMA EXT
  35 00 08 37 2c 61 00 58      16:30:11.340  WRITE DMA EXT
  42 00 08 37 2c 61 00 58      16:30:11.340  READ VERIFY SECTOR(S) EXT

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Results from chkdsk:

Sorry, can't seem to post the results. I did the chkdsk from the DOS window, but it won't let me copy and paste the results for some reason. Not sure why??

#9 AustrAlien

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Posted 24 January 2013 - 04:55 PM

SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.

You already know the answer to your original query: The hard drive has a problem!

Attributes related to failing/failed sectors on the hard drive:
  5 Reallocated_Sector_Ct   0x0033   187   187   140    Pre-fail  Always       -       97
196 Reallocated_Event_Count 0x0032   196   196   000    Old_age   Always       -       4
197 Current_Pending_Sector  0x0012   184   184   000    Old_age   Always       -       667
198 Offline_Uncorrectable   0x0010   184   182   000    Old_age   Offline      -       667
Reference: http://en.wikipedia.org/wiki/S.M.A.R.T.

97 sectors have been confirmed and marked as "bad" and their use reallocated, while another 667 appear to have also failed.


This attribute tripped the S.M.A.R.T. failure report:
200 Multi_Zone_Error_Rate   0x0009   001   001   051    Pre-fail  Offline  FAILING_NOW 11869

The hard drive is failing badly and will need to be replaced. :exclame:

Edited by AustrAlien, 24 January 2013 - 04:57 PM.

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#10 ringwood

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Posted 24 January 2013 - 08:43 PM

Yep, just what I suspected...not surprised at all. Thanks for your time and efforts and verifying my suspicions, most appreciated! Cheers! :)

#11 AustrAlien

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Posted 24 January 2013 - 09:05 PM

No worries! Good luck. :thumbsup2: :
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