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Moneypak removal help


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2 replies to this topic

#1 michgan241

michgan241

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Posted 22 January 2013 - 03:46 PM

Hi, I've got the wonderful moneypak removal virus I'm on my machine in safe mode w/ networking would appreciate any help.

Windows 7 64 bit

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#2 SweetTech

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Posted 22 January 2013 - 05:12 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)

    • Because of this, you must reply within 3 days failure to reply will result in the topic being closed! I like chocolate chip cookies.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system or even taking your computer into a repair shop.

    • Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data and have means of backing up your data available.

____________________________________________________

Please proceed with running these scans below in Safe Mode w/ Networking.

OTL Custom Scan

We need to run an OTL Custom Scan

  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Copy and Paste the following code into the Posted Image textbox.

    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    CreateRestorePoint
    "%WinDir%\$NtUninstallKB*$." /30
    C:\Program Files\Common Files\ComObjects\*.* /s
    %systemroot%\*. /mp /s
    %systemroot%\*. /rp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
    %SYSTEMDRIVE%\*.exe
    %systemdrive%\$Recycle.Bin|@;true;true;true /fp
    /md5start
    volsnap.sys
    atapi.sys
    explorer.exe
    winlogon.exe
    wininit.exe
    svchost.exe
    tdx.sys
    afd.sys
    netbt.sys
    services.exe
    /md5stop
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    HKEY_CLASSES_ROOT\CLSID\{7C857801-7381-11CF-884D-00AA004B2E24} /s

  • Push the Posted Image button.
  • A report will open. Copy and Paste that report in your next reply.


NEXT:



Running aswMBR.exe

Download aswMBR.exe ( 1.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan

Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply

Posted Image



NEXT:



Please make sure you include the following items in your next post:

1. Any comments or questions you may have that you'd like for me to answer in my next post to you.
2. OTL.txt & Extras.txt log files.
3. aswMBR.txt log file.
4. An update on how your computer is currently running.

It would be helpful if you could answer each question in the order asked, as well as numbering your answers.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

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Posted 05 February 2013 - 03:58 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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