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Windows Firewall and Update do not work


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12 replies to this topic

#1 wrenken

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Posted 22 January 2013 - 01:04 PM

Hello,

I recently had a malware issue with my PC. I was getting the FBI Ransomware problem. I also noticed a Java issue as well. I removed them with Emsisoft and RKill. However the issue I am having now is that Windows Firewall will not run. I see that is in automatic in Services, but I get the error 0x8007042c. I went to turn on BFE, but it constantly says that access is denied. I have tried running as an administrator but no luck.

I also noticed that Windows Update will not run I get the error that the service is not running. I cannot get that to start either.


I cannot restore the system as there are no dates before the issue started. Is there anything I can do about this? I do not want to do a clean install, if I can help it.

Thanks so much,

Ken

Edit: Moved topic from Windows 7 to the more appropriate forum, at the request of staff. ~ Animal

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#2 wrenken

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Posted 23 January 2013 - 09:59 PM

Is there anyone that can help me with this? It is a Windows 7 x64 system. Thanks.

#3 Broni

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Posted 23 January 2013 - 10:15 PM

Please download Farbar Service Scanner Download Link and run it on the computer with the issue.
  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#4 wrenken

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Posted 24 January 2013 - 02:01 PM

Here is the copy of the log. Thanks for your help.



System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:

#5 Broni

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Posted 24 January 2013 - 05:43 PM

The above log is incomplete.
Redo.

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#6 wrenken

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Posted 25 January 2013 - 12:56 PM

Sorry about that!

Farbar Service Scanner Version: 16-01-2013
Ran by Ken (administrator) on 24-01-2013 at 12:56:22
Running from "C:\Users\Ken\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#7 Broni

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Posted 25 January 2013 - 07:29 PM

There are some registry keys missing and some services not running.
Before we go there I'd like to make sure your computer is clean.

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================


Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#8 wrenken

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Posted 31 January 2013 - 11:35 PM

Sorry about the delay. I had issues with the profiles on this machine not working. I apologize. I have no idea of what is going on here.

Here are the Minidump results:

MiniToolBox by Farbar Version:10-01-2013
Ran by Ken (administrator) on 31-01-2013 at 22:31:36
Running from "C:\Users\Ken\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Ken-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : C8-60-00-70-74-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cdbd:130f:96ed:18d2%11(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 31, 2013 7:50:54 PM
Lease Expires . . . . . . . . . . : Thursday, January 31, 2013 11:50:53 PM
Default Gateway . . . . . . . . . : 10.0.1.1
DHCP Server . . . . . . . . . . . : 10.0.1.1
DHCPv6 IAID . . . . . . . . . . . : 248012800
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-9B-C0-87-C8-60-00-70-74-44
DNS Servers . . . . . . . . . . . : 10.0.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{2692B4EF-8DF1-4765-95DF-E5FBD29089BD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 10.0.1.1

Name: google.com
Addresses: 2607:f8b0:4004:803::1003
74.125.228.98
74.125.228.97
74.125.228.100
74.125.228.103
74.125.228.105
74.125.228.104
74.125.228.96
74.125.228.110
74.125.228.101
74.125.228.99
74.125.228.102


Pinging google.com [74.125.228.98] with 32 bytes of data:
Reply from 74.125.228.98: bytes=32 time=50ms TTL=52
Reply from 74.125.228.98: bytes=32 time=50ms TTL=52

Ping statistics for 74.125.228.98:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 50ms, Average = 50ms
Server: UnKnown
Address: 10.0.1.1

Name: yahoo.com
Addresses: 98.138.253.109
206.190.36.45
98.139.183.24


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=59ms TTL=50
Reply from 98.138.253.109: bytes=32 time=59ms TTL=50

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 59ms, Maximum = 59ms, Average = 59ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...c8 60 00 70 74 44 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.1.1 10.0.1.3 20
10.0.1.0 255.255.255.0 On-link 10.0.1.3 276
10.0.1.3 255.255.255.255 On-link 10.0.1.3 276
10.0.1.255 255.255.255.255 On-link 10.0.1.3 276
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.0.1.3 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.0.1.3 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 276 fe80::/64 On-link
11 276 fe80::cdbd:130f:96ed:18d2/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\VetRedir64.dll [105008] (Computer Associates International, Inc.)
x64-Catalog9 02 C:\Windows\System32\VetRedir64.dll [105008] (Computer Associates International, Inc.)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\VetRedir64.dll [105008] (Computer Associates International, Inc.)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/31/2013 08:53:32 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (01/31/2013 07:53:45 PM) (Source: UmxAgent) (User: )
Description: Sync event client C:\Program Files\Total Defense\Internet Security Suite\ccevtmgr.exe registration timeout

Error: (01/31/2013 07:52:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/30/2013 03:15:49 PM) (Source: UmxAgent) (User: )
Description: Sync event client C:\Program Files\Total Defense\Internet Security Suite\ccevtmgr.exe registration timeout

Error: (01/30/2013 03:15:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/29/2013 09:52:37 PM) (Source: UmxAgent) (User: )
Description: Sync event client C:\Program Files\Total Defense\Internet Security Suite\ccevtmgr.exe registration timeout

Error: (01/29/2013 09:51:42 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (01/29/2013 02:01:15 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (01/29/2013 10:57:51 AM) (Source: UmxAgent) (User: )
Description: Sync event client C:\Program Files\Total Defense\Internet Security Suite\ccevtmgr.exe registration timeout

Error: (01/29/2013 10:57:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (01/31/2013 07:53:03 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (01/31/2013 07:53:03 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (01/31/2013 07:52:16 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (01/31/2013 07:52:16 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (01/31/2013 07:50:54 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

Error: (01/30/2013 03:15:51 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (01/30/2013 03:15:51 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (01/30/2013 03:14:00 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (01/30/2013 03:14:00 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (01/30/2013 03:13:21 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.


Microsoft Office Sessions:
=========================
Error: (01/31/2013 08:53:32 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (01/31/2013 07:53:45 PM) (Source: UmxAgent)(User: )
Description: C:\Program Files\Total Defense\Internet Security Suite\ccevtmgr.exe

Error: (01/31/2013 07:52:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/30/2013 03:15:49 PM) (Source: UmxAgent)(User: )
Description: C:\Program Files\Total Defense\Internet Security Suite\ccevtmgr.exe

Error: (01/30/2013 03:15:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/29/2013 09:52:37 PM) (Source: UmxAgent)(User: )
Description: C:\Program Files\Total Defense\Internet Security Suite\ccevtmgr.exe

Error: (01/29/2013 09:51:42 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Ken\Downloads\esetsmartinstaller_enu.exe

Error: (01/29/2013 02:01:15 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (01/29/2013 10:57:51 AM) (Source: UmxAgent)(User: )
Description: C:\Program Files\Total Defense\Internet Security Suite\ccevtmgr.exe

Error: (01/29/2013 10:57:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


CodeIntegrity Errors:
===================================
Date: 2013-01-24 14:07:42.637
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\iexplore.exe\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-24 14:07:42.621
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\iexplore.exe\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-24 14:07:42.590
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\iexplore.exe\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-24 14:07:42.575
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\iexplore.exe\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-21 16:07:56.547
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\iexplore.exe\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-21 16:07:56.532
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\iexplore.exe\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-21 16:07:56.516
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\iexplore.exe\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-21 16:07:56.485
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\iexplore.exe\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-16 14:55:23.741
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\iexplore.exe\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-16 14:55:23.710
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\iexplore.exe\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

7-zip v9.20 (Version: v9.20)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.146)
Adobe Flash Player 11 Plugin (Version: 11.5.502.146)
Adobe Reader X (10.1.5) (Version: 10.1.5)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
Anti-Virus Plus (Version: 3.0.0.548)
AOS2
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.10.0.0)
ATI Catalyst Install Manager (Version: 3.0.812.0)
Bonjour (Version: 3.0.0.10)
Chariots of War
Dear Esther
Delicious Add-on for Internet Explorer
Dragon Age II (Version: 1.00)
EAX Unified
Emsisoft Anti-Malware (Version: 7.0)
ESET Online Scanner v3
Fallout 3 (Version: 1.00.0000)
Fallout: New Vegas
Galactic Civilizations II
GameShadow (Version: 1.91.0000)
Google Chrome (Version: 24.0.1312.57)
IL-2 Sturmovik: Forgotten Battles (Version: 1.00.0000)
iTunes (Version: 11.0.1.12)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Java™ 7 Update 5 (64-bit) (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
JMicron JMB36X Driver (Version: 1.17.62.0)
Lone Survivor
Mafia Game
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Medieval II Total War (Version: 1.00.0000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Close Combat III
Microsoft Games for Windows - LIVE (Version: 2.0.675.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 2.0.673.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 15.0.1 (x86 en-US) (Version: 15.0.1)
Mozilla Maintenance Service (Version: 15.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA 3D Vision Controller Driver 306.97 (Version: 306.97)
NVIDIA 3D Vision Driver 306.97 (Version: 306.97)
NVIDIA Control Panel 306.97 (Version: 306.97)
NVIDIA Graphics Driver 306.97 (Version: 306.97)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.85.551)
NVIDIA PhysX (Version: 9.12.0604)
NVIDIA PhysX System Software 9.12.0604 (Version: 9.12.0604)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.0697)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
Oblivion (Version: 1.00.0000)
OpenOffice.org 3.4.1 (Version: 3.41.9593)
Port Royale 2
Privateers Bounty - Age of Sail II
Realtek Ethernet Controller Driver (Version: 7.43.321.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6251)
Rise of the Argonauts (Version: 1.00.0000)
Rome - Total War (Version: 1.5)
Sid Meier's Civilization 4 Complete (Version: 1.74)
Sid Meier's Civilization IV Colonization (Version: 1.00)
Silent Hunter III (Version: 1.4.0000)
Silent Hunter Wolves of the Pacific (Version: 1.02.0000)
SimCity™ Societies (Version: 1.0.0.0)
Star Trek Online
Star Wars®: Knights of the Old Republic ™
Starfleet Command II
Starfleet Command Orion Pirates
Steam (Version: 1.0.0.0)
StumbleUpon IE Toolbar (Version: 3.27)
swMSM (Version: 12.0.0.1)
The Elder Scrolls V: Skyrim
The Sims Medieval (Version: 2.0.113)
The Sims™ 2 Deluxe
The Witcher (Version: 1.00.0000)
Total Defense Anti-Virus Plus (Version: 8.0.0.215)
ubi.com
Universe Sandbox
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Yontoo 1.10.02 (Version: 1.10.02)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 18%
Total physical RAM: 16329.38 MB
Available physical RAM: 13279.73 MB
Total Pagefile: 32656.94 MB
Available Pagefile: 29291.79 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.42 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.29 GB) (Free:765.22 GB) NTFS
2 Drive d: (Oblivion GOTY 1) (CDROM) (Total:4.16 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\KEN-PC

Administrator Guest Ken
Lisa UpdatusUser


**** End of log ****

#9 wrenken

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Posted 31 January 2013 - 11:37 PM

These are the FSS results:

Results of screen317's Security Check version 0.99.57
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Emsisoft Anti-Malware
Total Defense Anti-Virus Plus
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.70.0.1100
JavaFX 2.1.1
Java 7 Update 9
Java version out of Date!
Adobe Flash Player 11.5.502.146
Adobe Reader 10.1.5 Adobe Reader out of Date!
Mozilla Firefox 15.0.1 Firefox out of Date!
Google Chrome 24.0.1312.56
Google Chrome 24.0.1312.57
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
Emsisoft Anti-Malware a2service.exe
Emsisoft Anti-Malware a2guard.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

I am running Malwarebytes. I will post tomorrow. Thank you very much for all your help!

#10 wrenken

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Posted 04 February 2013 - 10:30 PM

Here are the results of Malwarebytes:

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.29.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Ken :: KEN-PC [administrator]

2/4/2013 1:53:39 PM
mbam-log-2013-02-04 (13-53-39).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 662934
Time elapsed: 3 hour(s), 18 minute(s), 14 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Thank you again for your help.

Ken

#11 Broni

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Posted 04 February 2013 - 10:46 PM

aswMBR?

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#12 wrenken

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Posted 04 February 2013 - 11:18 PM

I am sorry? I do not understand.

#13 Broni

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Posted 04 February 2013 - 11:34 PM

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


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