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MIL PC acting funny


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#1 velo555

velo555

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Posted 22 January 2013 - 09:32 AM

My mother in laws HP based Windows Vista PC is acting funny. About a week ago it would not let her on the internet. She would the IE icon. Her google homepage would come up but not let her do anything. I had a little bit of time on Sunday. I brought my flash drive that I loaded a .exe file of google chrome on just to make sure it was not a issue with Internet Explorer. Her computer would not install the flash drive so I could not install chrome. For giggles I tried to run windows defender and I got an error message, I tried to access windows firewall and got an error message. I tried to restore her computer back to 1 month ago and got an error message. I opened up her Norton antivirus and It did not detect anything with either the quick or full scan. I had to leave at that point. I told her to save any photos or other files she does not want to lose to a DVD. This morning she is going to bring me her computer. On the phone this morning she told me she got a call from World PC Solutions telling her that her computer was infected and they could help. She declined. This sounded fishy to me. I may try burning a disc of "Windows Defender Offline" and doing a reboot using that media? Let me know your thoughts.

Victor

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#2 velo555

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Posted 22 January 2013 - 05:12 PM

Windows defender offline found a EUniverse file. A level 5 threat.




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