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Win7 explorer.exe crash/restart/crash


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11 replies to this topic

#1 Coruscant77

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Posted 21 January 2013 - 10:07 PM

Hello all. This is my first post on the site. I read through a few threads with similar topics but the issues were either not quite the same and/or resolved comparatively easily. I am trying to repair a 1.5 year-old HP Pavilion running Windows 7 Home Premium 64. This machine is used as the main office computer in a small doctor's office. In spite of my warnings, anti-virus software was not installed until it was too late. There was a major issue about seven months ago that required another company to repair. The problem is explorer.exe will not run. Double-clicking a shortcut on the desktop, clicking the text name of a program from the Start menu, and even in the cmd results in the same response, a dialog box pops up stating windows explorer has stopped working. windows is checking for a solution to the problem. followed by another box stating windows explorer is restarting. But the requested application never starts. I have run the Ultimate Boot CD 4 Win, replaced the hard drive and cloned all data, run numerous registry scans, malware scans and antivirus scans. Initially removing over 1500 virus/malware hits and over 1400 registry errors. But the main problem persists, explorer.exe won't open programs. I am more of a network guy and not awesome with pc stuff. Please advise if you have any experience with an issue such as this. Thanks in advance!

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#2 narenxp

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Posted 22 January 2013 - 05:05 AM

Launch the command prompt and type

eventvwr.msc and press <ENTER>

Expand Windows log>>Application

Filter out the Application ERRORS alone and paste the contents of explorer.exe error here

If explorer.exe crashes due to a specific program ,the program entry should in the log.

I have seen many computers where explorer.exe restarts due to third party programs like QUICKTIME.

Edited by narenxp, 22 January 2013 - 05:06 AM.


#3 Coruscant77

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Posted 22 January 2013 - 08:12 AM

narenxp, thanks for the reply. I am at work now and the comp in question is at my home. I have viewed the event viewer regarding this issue and there are definitely explorer.exe errors. Also, I recall seeing some wmpnetwk errors as well. I believe that is a windows media player network discovery protocol. I will include both later today, in case they are dependent. I will check on whether or not the computer has Quicktime installed. Thanks again!

#4 narenxp

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Posted 22 January 2013 - 12:14 PM

Ignore the windows media player network error.They are of less use to us.

#5 Coruscant77

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Posted 22 January 2013 - 06:47 PM

Here is the output of the most recent explorer.exe crash from when I tried to open Google Chrome from a desktop icon:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2013-01-22T23:14:20.000000000Z

EventRecordID 20157

Channel Application

Computer Sherri-HPoffice

Security


- EventData

explorer.exe
6.1.7601.17567
4d672ee4
ieproxy.dll
9.0.8112.16457
50a3339d
c0000005
0000000000005c88

hope this helps!

#6 narenxp

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Posted 22 January 2013 - 08:39 PM

That will help.Now we know the dll file which is causing crashes.It is ieproxy.dll

Run this command

dir /s ieproxy.dll

This should show the location of ieproxy.dll

The location should be C:\Program Files\Internet Explorer\ieproxy.dll

Verify that this is the path shown.

Now run these commands

takeown /a /f "c:\Program Files\Internet Explorer\ieproxy.dll"
cacls "c:\Program Files\Internet Explorer\ieproxy.dll" /g everyone:f
ren "c:\Program Files\Internet Explorer\ieproxy.dll" ieproxy.dll.old


Now launch explorer.exe.If we are lucky this should fix it

Edited by narenxp, 22 January 2013 - 08:40 PM.


#7 Coruscant77

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Posted 22 January 2013 - 09:30 PM

Thanks naren, have a look at this:


C:\Windows\system32>dir /s ieproxy.dll
Volume in drive C is OS
Volume Serial Number is C0B6-564C
File Not Found

C:\Windows\system32>

#8 narenxp

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Posted 23 January 2013 - 02:47 AM

you need to run this command

cd\

before dir command

i dont think its necessary to run it

move to next step and run the other commands

#9 narenxp

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Posted 23 January 2013 - 02:48 AM

you need to run this command

cd\

before dir command

i dont think its necessary to run it

move to next step and run the other commands

#10 Coruscant77

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Posted 24 January 2013 - 08:36 AM

naren, I was dispatched yesterday and unable to work on the computer. I will run the commands you suggested in about ten hours when I am off shift. Thanks!

#11 Coruscant77

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Posted 24 January 2013 - 07:25 PM

Naren,
I issued the commands you recommended:
takeown /a /f "c:\Program Files\Internet Explorer\ieproxy.dll"
cacls "c:\Program Files\Internet Explorer\ieproxy.dll" /g everyone:f
ren "c:\Program Files\Internet Explorer\ieproxy.dll" ieproxy.dll.old

The computer is again launching explorer.exe as expected. I hope that this thread can help others who encounter the same problem. Thank you very, very much.

#12 narenxp

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Posted 26 January 2013 - 11:17 AM

You're most welcome :)




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