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computer slowed down to a trickle


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10 replies to this topic

#1 mandango

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Posted 20 January 2013 - 07:44 PM

good morning

running windows 7, very slow
microsoft security essentials and malwarebyte scans do not progress properly
cc cleaner worked

any help is appreciated

thanks
dan

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#2 Broni

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Posted 20 January 2013 - 11:15 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 mandango

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Posted 21 January 2013 - 06:27 AM

hi Broni

greatly appreciate your help, here is part 1 of the info:

Results of screen317's Security Check version 0.99.57
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.70.0.1100
Adobe Reader 10.1.4 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
WinPatrol winpatrol.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
BillP Studios WinPatrol WinPatrol.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 4%
````````````````````End of Log``````````````````````

#4 mandango

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Posted 21 January 2013 - 06:41 AM

here is part 2:

Farbar Service Scanner Version: 16-01-2013
Ran by Chen (administrator) on 21-01-2013 at 21:34:53
Running from "C:\Users\Chen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4AL333AX"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend: "%ProgramFiles(x86)%\Windows Defender\mpsvc.dll".


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#5 mandango

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Posted 21 January 2013 - 06:50 AM

here is part 3

MiniToolBox by Farbar Version:10-01-2013
Ran by Chen (administrator) on 21-01-2013 at 21:45:28
Running from "C:\Users\Chen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4AL333AX"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

NetComm NB6 Series ADSL2+ Router USB Remote NDIS Device = Local Area Connection 2 (Connected)
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Hardware not present)
Atheros AR9002WB-1NG Wireless Network Adapter = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Chen-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 16-DE-2B-C2-A1-D0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : NetComm NB6 Series ADSL2+ Router USB Remote NDIS Device
Physical Address. . . . . . . . . : 00-60-64-1E-B8-99
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5442:f32f:b08f:f32c%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, 21 January 2013 7:48:06 AM
Lease Expires . . . . . . . . . . : Tuesday, 22 January 2013 7:48:22 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 419455076
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-1C-5B-DB-74-DE-2B-C2-A1-D0
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9002WB-1NG Wireless Network Adapter
Physical Address. . . . . . . . . : 74-DE-2B-C2-A1-D0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F5F4FE30-CE06-4245-9A03-1921768DAF5D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:20ba:79a:3f57:fefd(Preferred)
Link-local IPv6 Address . . . . . : fe80::20ba:79a:3f57:fefd%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{3D110F75-726A-412B-A23E-A1B5884DD30F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: NB6PLUS4W.home
Address: 192.168.1.1

Name: google.com
Addresses: 2404:6800:4006:803::1006
74.125.237.103
74.125.237.104
74.125.237.102
74.125.237.101
74.125.237.110
74.125.237.100
74.125.237.105
74.125.237.99
74.125.237.97
74.125.237.96
74.125.237.98


Pinging google.com [74.125.237.103] with 32 bytes of data:
Reply from 74.125.237.103: bytes=32 time=47ms TTL=56
Reply from 74.125.237.103: bytes=32 time=46ms TTL=56

Ping statistics for 74.125.237.103:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 47ms, Average = 46ms
Server: NB6PLUS4W.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=301ms TTL=49
Reply from 98.138.253.109: bytes=32 time=359ms TTL=48

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 301ms, Maximum = 359ms, Average = 330ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...16 de 2b c2 a1 d0 ......Microsoft Virtual WiFi Miniport Adapter
14...00 60 64 1e b8 99 ......NetComm NB6 Series ADSL2+ Router USB Remote NDIS Device
11...74 de 2b c2 a1 d0 ......Atheros AR9002WB-1NG Wireless Network Adapter
1...........................Software Loopback Interface 1
30...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 286
192.168.1.2 255.255.255.255 On-link 192.168.1.2 286
192.168.1.255 255.255.255.255 On-link 192.168.1.2 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 286
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:9d38:6ab8:20ba:79a:3f57:fefd/128
On-link
14 286 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::20ba:79a:3f57:fefd/128
On-link
14 286 fe80::5442:f32f:b08f:f32c/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
14 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/21/2013 05:31:01 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Microsoft Network Realtime Inspection Service because of this error.

Program: Microsoft Network Realtime Inspection Service
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 0

Error: (01/21/2013 05:31:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: NisSrv.exe, version: 4.1.522.0, time stamp: 0x50515c6a
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000006
Fault offset: 0x000000000002676f
Faulting process id: 0x1088
Faulting application start time: 0xNisSrv.exe0
Faulting application path: NisSrv.exe1
Faulting module path: NisSrv.exe2
Report Id: NisSrv.exe3

Error: (01/21/2013 05:25:28 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\SysWOW64\ieui.dll for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Internet Explorer because of this error.

Program: Internet Explorer
File: C:\Windows\SysWOW64\ieui.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (01/21/2013 05:25:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16457, time stamp: 0x50a2f9e3
Faulting module name: IEUI.dll, version: 9.0.8112.16457, time stamp: 0x50a2f6c8
Exception code: 0xc0000006
Fault offset: 0x00014afc
Faulting process id: 0x115c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (01/21/2013 02:32:35 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-382663809-3965227786-1666703076-1000.db for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-382663809-3965227786-1666703076-1000.db

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (01/21/2013 02:32:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7601.17568, time stamp: 0x4d6c7db2
Faulting module name: sysmain.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9db
Exception code: 0xc0000006
Fault offset: 0x000000000001d7f5
Faulting process id: 0xf3c
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3

Error: (01/21/2013 02:29:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: wlmail.exe, version: 15.4.3555.308, time stamp: 0x4f59707e
Faulting module name: WINHTTP.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba3e
Exception code: 0xc0000006
Fault offset: 0x000232c3
Faulting process id: 0x%9
Faulting application start time: 0xwlmail.exe0
Faulting application path: wlmail.exe1
Faulting module path: wlmail.exe2
Report Id: wlmail.exe3

Error: (01/21/2013 02:11:51 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-382663809-3965227786-1666703076-1000.db for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-382663809-3965227786-1666703076-1000.db

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (01/21/2013 02:11:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7601.17568, time stamp: 0x4d6c7db2
Faulting module name: sysmain.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9db
Exception code: 0xc0000006
Fault offset: 0x000000000001d7f5
Faulting process id: 0x13cc
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3

Error: (01/21/2013 02:01:10 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Antimalware Service Executable because of this error.

Program: Antimalware Service Executable
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 0


System errors:
=============
Error: (01/21/2013 08:12:41 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (01/21/2013 08:12:41 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (01/21/2013 08:12:41 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (01/21/2013 08:12:41 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (01/21/2013 08:12:41 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (01/21/2013 08:12:41 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (01/21/2013 07:05:19 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (01/21/2013 07:05:19 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (01/21/2013 07:05:19 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (01/21/2013 05:36:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.


Microsoft Office Sessions:
=========================
Error: (01/21/2013 05:31:01 PM) (Source: Application Error)(User: )
Description: Microsoft Network Realtime Inspection ServiceC00001850

Error: (01/21/2013 05:31:01 PM) (Source: Application Error)(User: )
Description: NisSrv.exe4.1.522.050515c6antdll.dll6.1.7601.177254ec4aa8ec0000006000000000002676f108801cdf75265789b81c:\Program Files\Microsoft Security Client\NisSrv.exeC:\windows\SYSTEM32\ntdll.dll8112e147-639c-11e2-9109-0060641eb899

Error: (01/21/2013 05:25:28 PM) (Source: Application Error)(User: )
Description: C:\Windows\SysWOW64\ieui.dllInternet ExplorerC00001853

Error: (01/21/2013 05:25:28 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.1645750a2f9e3IEUI.dll9.0.8112.1645750a2f6c8c000000600014afc115c01cdf78ae34cb620C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\windows\system32\IEUI.dllba6566f3-639b-11e2-9109-0060641eb899

Error: (01/21/2013 02:32:35 PM) (Source: Application Error)(User: )
Description: C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-382663809-3965227786-1666703076-1000.dbHost Process for Windows ServicesC00001853

Error: (01/21/2013 02:32:35 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7601.175684d6c7db2sysmain.dll6.1.7601.175144ce7c9dbc0000006000000000001d7f5f3c01cdf78df5e27932C:\windows\System32\svchost.exec:\windows\system32\sysmain.dll938c4e93-6383-11e2-9109-0060641eb899

Error: (01/21/2013 02:29:05 PM) (Source: Application Error)(User: )
Description: wlmail.exe15.4.3555.3084f59707eWINHTTP.dll6.1.7601.175144ce7ba3ec0000006000232c3

Error: (01/21/2013 02:11:51 PM) (Source: Application Error)(User: )
Description: C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-382663809-3965227786-1666703076-1000.dbHost Process for Windows ServicesC00001853

Error: (01/21/2013 02:11:51 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7601.175684d6c7db2sysmain.dll6.1.7601.175144ce7c9dbc0000006000000000001d7f513cc01cdf758cfe4c4acC:\windows\System32\svchost.exec:\windows\system32\sysmain.dllae0ff7f1-6380-11e2-9109-0060641eb899

Error: (01/21/2013 02:01:10 PM) (Source: Application Error)(User: )
Description: Antimalware Service ExecutableC00001850


CodeIntegrity Errors:
===================================
Date: 2012-04-29 16:46:16.271
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-04-29 16:46:16.255
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.5.502.146)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Amazon Kindle
AMD VISION Engine Control Center (Version: 2011.0723.2131.36807)
Atheros Bluetooth Filter Driver Package (Version: 1.00.007)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.1.42)
Atheros Driver Installation Program (Version: 9.2)
ATI Catalyst Install Manager (Version: 3.0.820.0)
Bluetooth Stack for Windows by Toshiba (Version: v8.00.06(T))
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0723.2131.36807)
Catalyst Control Center InstallProxy (Version: 2011.0723.2131.36807)
Catalyst Control Center Localization All (Version: 2011.0723.2131.36807)
ccc-utility64 (Version: 2011.0723.2131.36807)
CCC Help Chinese Standard (Version: 2011.0723.2130.36807)
CCC Help Chinese Traditional (Version: 2011.0723.2130.36807)
CCC Help Czech (Version: 2011.0723.2130.36807)
CCC Help Danish (Version: 2011.0723.2130.36807)
CCC Help Dutch (Version: 2011.0723.2130.36807)
CCC Help English (Version: 2011.0723.2130.36807)
CCC Help Finnish (Version: 2011.0723.2130.36807)
CCC Help French (Version: 2011.0723.2130.36807)
CCC Help German (Version: 2011.0723.2130.36807)
CCC Help Greek (Version: 2011.0723.2130.36807)
CCC Help Hungarian (Version: 2011.0723.2130.36807)
CCC Help Italian (Version: 2011.0723.2130.36807)
CCC Help Japanese (Version: 2011.0723.2130.36807)
CCC Help Korean (Version: 2011.0723.2130.36807)
CCC Help Norwegian (Version: 2011.0723.2130.36807)
CCC Help Polish (Version: 2011.0723.2130.36807)
CCC Help Portuguese (Version: 2011.0723.2130.36807)
CCC Help Russian (Version: 2011.0723.2130.36807)
CCC Help Spanish (Version: 2011.0723.2130.36807)
CCC Help Swedish (Version: 2011.0723.2130.36807)
CCC Help Thai (Version: 2011.0723.2130.36807)
CCC Help Turkish (Version: 2011.0723.2130.36807)
CCleaner (Version: 3.18)
Conexant HD Audio (Version: 8.51.1.0)
Corel WinDVD (Version: 10.0.5.871)
D3DX10 (Version: 15.4.2368.0902)
ESET Online Scanner v3
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3230.2052)
Google Update Helper (Version: 1.3.21.123)
Junk Mail filter update (Version: 15.4.3502.0922)
LG MC USB Modem driver (Version: 1.0.0.0000)
LG PC Suite II (Version: 2.00.0000)
LG United Mobile Driver (Version: 3.6.0.0)
LG USB Modem Driver (Version: 4.9.5.1)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft PowerPoint Viewer (Version: 14.0.6029.1000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 9.0.21022)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
NetComm NB6 Series ADSL2+ Router USB Driver (Version: 7.4)
Norton PC Checkup (Version: 2.0.3.202)
OLYMPUS Digital Camera Updater (Version: 1.0.3)
Olympus ib (Version: 1.6.3731)
OLYMPUS Viewer 2 (Version: 1.3.1)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Realtek USB 2.0 Reader Driver (Version: 1.0.0.14)
Reimage Repair (Version: 1.6.1.8)
ReImageCompanion
Revo Uninstaller 1.94 (Version: 1.94)
Skype Click to Call (Version: 6.5.11422)
Skype™ 6.0 (Version: 6.0.126)
SpyHunter (Version: 4.8.13.3861)
Synaptics Pointing Device Driver (Version: 15.2.11.1)
TOSHIBA Assist (Version: 4.02.02)
TOSHIBA Bulletin Board (Version: 2.1.10.64)
TOSHIBA ConfigFree (Version: 8.0.38)
TOSHIBA Disc Creator (Version: 2.1.0.9 for x64)
TOSHIBA eco Utility (Version: 1.3.2.64)
TOSHIBA Face Recognition (Version: 3.1.8.64)
TOSHIBA Hardware Setup (Version: 4.09.02.00)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.8)
TOSHIBA Media Controller (Version: 1.0.86.2)
TOSHIBA Media Controller Plug-in (Version: 1.0.6.1)
TOSHIBA PC Health Monitor (Version: 1.7.9.64M)
TOSHIBA Recovery Media Creator (Version: 2.1.3.5109)
TOSHIBA ReelTime (Version: 1.7.18.64)
TOSHIBA Resolution+ Plug-in for Windows Media Player (Version: 1.1.0)
TOSHIBA Service Station (Version: 2.1.52)
TOSHIBA Sleep Utility (Version: 1.4.2.8)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 4.09.02.00)
TOSHIBA Value Added Package (Version: 1.5.10.64)
TOSHIBA VIDEO PLAYER (Version: 4.00.7.01-A)
TOSHIBA Web Camera Application (Version: 2.0.0.21)
TOSHIBA Wireless LAN Indicator (Version: 1.0.4)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Wajam (Version: 1.42)
Windows Driver Package - OLYMPUS IMAGING CORP. Camera Communication Driver Package (09/09/2009 1.0.0.0) (Version: 09/09/2009 1.0.0.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinPatrol (Version: 24.6.2012)
WinZip 17.0 (Version: 17.0.10283)
WiseConvert Toolbar (Version: 6.8.9.0)
WMV9/VC-1 Video Playback (Version: 1.00.0000)
Yontoo 1.10.02 (Version: 1.10.02)

========================= Devices: ================================

Name: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Atheros
Service: L1C
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 3558.87 MB
Available physical RAM: 2135.08 MB
Total Pagefile: 7115.93 MB
Available Pagefile: 5281.72 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.75 MB

========================= Partitions: =====================================

1 Drive c: (S3A9562D006) (Fixed) (Total:581.44 GB) (Free:549.25 GB) NTFS
2 Drive d: (2012.10.02_DVD) (CDROM) (Total:0.02 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\CHEN-PC

Administrator Chen Guest


**** End of log ****

#6 mandango

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Posted 21 January 2013 - 08:17 AM

no luck with rnning malwarebytes and aswMBR tonight, the former was very slow and got stuck and the latter caused windows to shut down. will try again tomorrow.
regards
dan

#7 Broni

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Posted 21 January 2013 - 08:19 PM

Let me know.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#8 mandango

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Posted 21 January 2013 - 11:47 PM

good afternoon, here is part 4 (one more part to come)

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.21.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Chen :: CHEN-PC [administrator]

22/01/2013 7:54:00 AM
mbam-log-2013-01-22 (07-54-00).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 215697
Time elapsed: 2 hour(s), 10 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 3
HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Default_Search_URL (Hijack.SearchPage) -> Bad: (http://search.certified-toolbar.com?si=41460&tid=2937&bs=true&q=) Good: (http://www.google.com) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Search Bar (Hijack.SearchPage) -> Bad: (http://search.certified-toolbar.com?si=41460&tid=2937&bs=true&q=) Good: (http://www.google.com) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Search|Default_Search_URL (Hijack.SearchPage) -> Bad: (http://search.certified-toolbar.com?si=41460&tid=2937&bs=true&q=) Good: (http://www.google.com/) -> Quarantined and repaired successfully.

Folders Detected: 1
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Protected Search (PUP.ProtectedSearch) -> Quarantined and deleted successfully.

Files Detected: 1
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Protected Search\Protected Search Settings.lnk (PUP.ProtectedSearch) -> Quarantined and deleted successfully.

(end)

#9 mandango

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Posted 22 January 2013 - 01:23 AM

here is part 5 (last one)

aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2013-01-22 15:56:39
-----------------------------
15:56:39.064 OS Version: Windows x64 6.1.7601 Service Pack 1
15:56:39.064 Number of processors: 4 586 0x100
15:56:39.064 ComputerName: CHEN-PC UserName: Chen
15:56:46.910 Initialize success
15:59:13.332 The log file has been saved successfully to "C:\Users\Chen\Desktop\aswMBR.txt"

#10 mandango

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Posted 22 January 2013 - 05:10 PM

good morning
computer has stopped operating. message is "no bootable device - insert boot disk and press any key". i don't think i have a boot disk. i am writing this message from another computer.

#11 Broni

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Posted 22 January 2013 - 06:00 PM

I don't think we're dealing here with any malware issues.

Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here

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