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Windows XP SP 3 is not functioning properly after virus removal

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#1 CapnDrake


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Posted 19 January 2013 - 10:37 PM

Hello and thanks for taking the time to heed my issue!

I am running Windows XP Home edition version 2002 Service Pack 3

My Laptop was infected with the malicious ransomware uKash where it locked me out of my OS. Even in safe mode I couldn't do anything so i had to create a bootable flash drive with hitman pro on it then removed it. However, after virus removal my OS is doing strange things. For example. I cannot access my Windows Firewall in control panel. I might still be infected with something but malwarebytes doesn't detect anything else.

when i try and open Windows Firewall in control panel i get the following prompt.. "Windows Firewall settings cannot be displayed because the service is not running. Do you want to start the windows firewall/Internet connection sharing (ICS) service?" i go yes then i get the prompt "Windows cannot start the windows firewall/internet connection (ICS) sharing service"

When i go to admin tools and access the services list and try to start ICS i get the following "Error code 1075: the dependancy service does not exist or has been marked for deletion"

Also Mozilla Firefox seems to not be working. everytime i try and open it i get the Mozilla Crash reporter "We're sorry Firefox had a problem and crashed" when i click restart the crash reporter just keeps popping up so i have to quit. I've tried removing it, re-installing it. Still no avail. I've tried the newest version and older version and still crash reporter comes up. other browsers liek IE and Chrome work just fine.

That's why i think I might still be infected with something because I can't even play any games online on my laptop. When I try playing PlanetSide 2 it doesn't start up the mozilla crash reporter pops up when i try and load the game <- this is bizarre because firefox has nothing to do with the game.

Also I can't play games online when I try and connect to battle.net in WC3 when i boot it up and click battle.net it disconnects me from the internet and my connection dies for a good 5 minutes

seems to be internet/registry or firewall issue i got no clue could you please help my OS return to normal?

Edited by CapnDrake, 19 January 2013 - 10:42 PM.

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#2 Nunos


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Posted 19 January 2013 - 11:16 PM

There may be some damage to some of the WIndows System Files maybe we can start by running System File Checker.


You may be prompted for your XP CD so you may want to insure you have it first.

#3 noknojon


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Posted 20 January 2013 - 07:33 PM

Hello -
Re: Error 1075: The dependency service does not exist or has been marked for deletion

The following is from M/Soft advice area. Please create a Restore point first so that you can go back if this will not work for you -
Just delete the registry entry and then Reboot the system. It should work just fine. It has worked for many people, so it is worth a try.

1.Click Start, click Run, type regedit in the Open box, and then click OK.

2.In Registry Editor, locate and then click the following registry subkey:

3.Right-click the DependOnService entry, and then click delete instead of modify

Thank You -

#4 CapnDrake

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Posted 20 January 2013 - 08:39 PM

After the SFC scan nothing happened. it just went back to the C: prompt

I deleted the dhcp registry then rebooted and nothing changed

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