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Computer just keeps restarting


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#1 Wisdom123

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Posted 19 January 2013 - 05:45 PM

Hey,

So my hp xp computer just won't load passed the windows flag screen. It continually restarts to the screen where it says start in safe mode, last known config etc. The computer just restarts whatever option you pick. I have no installation xp disc.

Having googled the problem it seems to be quite a common problem, albeit with no easy fix.

Unfortunately there are a few files that I would like to retrieve if possible.

I tried to use Linux puppy but had no success as a) the files on linux were all just a load of numbers so i didn't know what the files were i wanted and b when I plugged in an external hard drive nothing happened.

How would I go about retrieving files
- is there a way to transfer them to a laptop?
- any other program's like Linux that could help?
- or is there a way to fix the computer?

Hope someone will be able to help.

Thank you in advance for any assistance.

Edited by Wisdom123, 19 January 2013 - 05:48 PM.


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#2 3psilon

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Posted 19 January 2013 - 05:58 PM

The only easy solution would be to get an XP disk. If you can't get one from anyone/anyplace or can't afford it, then get a windows XP .iso, write the files (inside the iso) onto a disk, and run the Recovery Console. Once there, run the command chkdsk /p /r... once its done, THROW AWAY THE DISK, PLEASE. I know it's an old OS and nobody really cares, but you should still do it out of respect.

Edited by 3psilon, 19 January 2013 - 06:05 PM.


#3 Wisdom123

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Posted 19 January 2013 - 06:07 PM

Thanks for your advice.

Edited by Wisdom123, 19 January 2013 - 06:07 PM.


#4 Nunos

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Posted 19 January 2013 - 08:35 PM

Depending on what style of hard drive it is you could get an external usb enclosure or doc and pull the drive and attach it to a working pc and recover your data. The two main connectors you might see are SATA or IDE.

#5 Wisdom123

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Posted 20 January 2013 - 11:54 AM

Well I purchased DYNAMODE 2.5" and 3.5" SATA USB 3.0 Docking Station but there are no instructions. I plugged everything in and put the harddrive in and it said I need to format drive g first. I understand that will delete everything!!

#6 hamluis

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Posted 20 January 2013 - 12:06 PM

The only easy solution would be to get an XP disk. If you can't get one from anyone/anyplace or can't afford it, then get a windows XP .iso, write the files (inside the iso) onto a disk, and run the Recovery Console. Once there, run the command chkdsk /p /r... once its done, THROW AWAY THE DISK, PLEASE. I know it's an old OS and nobody really cares, but you should still do it out of respect.


Terrible suggestion, IMO.

Disregarding the fact that suggesting use any XP .iso file which is downloadable...is a violation of forum rules to recommend such...the fact is that illegal downloads tend to increase the possibility of installing malware onto a system.

Recommending ISOs of Windows Recovery Discs or pre-made ISOs of WinPE-BartPE - http://www.bleepingcomputer.com/forums/topic382841.html

Louis

Edited by hamluis, 20 January 2013 - 12:06 PM.


#7 Wisdom123

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Posted 20 January 2013 - 02:25 PM

I opted to hopefully just transfer files to my laptop and took out the harddrive from my desktop comp.

I bought a docking station.

Plugged everything in and the laptop is saying I need to format the disk in drive g before can proceed. I understand this will delete everything. On My Computer it shows how much free space there is etc.

Any tips as to what might be the problem?

Thanks

#8 hamluis

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Posted 20 January 2013 - 06:26 PM

Failing/bad hard drive...or a corrupted NTFS file system...that would be the way which I would interpret the symptoms you have described.

The fact that the drive is seen as needing a format...would point to one of those, IMO.

I would try recovery software, Recuva - Undelete, Unerase, File and Disk Recovery - Free Download - http://www.piriform.com/recuva , installed on another system with the troublesome drive attached or directly connected as a secondary drive on a different system.

Louis

#9 AustrAlien

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Posted 21 January 2013 - 01:10 AM

Hello Wisdom123.

Let's see if I can help you with this problem, firstly retrieving copies of the files that are important to you and checking the condition of the hard drive (using a Linux OS), and then if the hard drive is OK, repairing the Windows system so that it will boot normally.

For the best chance of success, replace the problematic hard drive back into the HP computer where it came from originally. :exclame:
  • It is better NOT to connect and attempt to access a problematic hard drive via USB adapter/cable if at all possible:
  • Better that it is connected directly to the motherboard of the computer for diagnosis, repair and recovery attempts.

:step1: Please answer the following questions:
  • Do you have Puppy Linux on a bootable CD or on a bootable flashdrive?
  • What build of Puppy Linux do you have already (Slacko, Lucid, Precise)?
  • What version of the build do you have (eg. Lucid 5.2.8, if it is not one of the latest available)?
  • Are you able to boot with and load Puppy successfully to its Desktop?
  • How have you already attempted to access and view the contents of the hard drive, and what happened when you made the attempt.
  • If you saw any error messages, then I would like to know exactly what message you saw.

:step2: Going in another direction entirely here, but I would like to know more about the problem with Windows startup ...

Please do the following:

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.

    Posted Image
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to start Windows normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.

    Posted Image
  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

Edited by AustrAlien, 21 January 2013 - 01:20 AM.

AustrAlien
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Posted Image

#10 Wisdom123

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Posted 21 January 2013 - 02:01 PM

Hey,

In terms of the error message the recorded info is the following:
STOP: 0x00000024 (0x00190203, 0x868d9ae0, 0xC0000102, 0x00000000)

In terms of Linux puppy I have that on disc but not sure what version ATM. I did manage to load onto that but I didn't know what to do as all the files on the drive were called something else. E.g. I didn't know what files were which.

Thanks

#11 AustrAlien

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Posted 21 January 2013 - 03:50 PM

STOP 0x00000024: NTFS_FILE_SYSTEM

Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

This indicates a problem occurred in ntfs.sys, the driver file that allows the system to read and write to NTFS drives.

The disk file-system is corrupt: One likely cause of this is a failing hard drive developing bad sectors so we should check the condition of the hard drive before proceeding with any other action. It may be easier for you if I get you to create a PartedMagic CD and we use that instead of your Puppy CD for now.

:step1: On a working computer, please download the latest version of PartedMagic:
Write (in the appropriate manner) the downloaded .iso file to either CD or USB/flashdrive:

:step2: Boot the problematic computer from the PartedMagic CD or flashdrive:
  • At the first menu with Default settings (Runs from RAM) selected, press <ENTER>.
    Be patient while PartedMagic loads into memory, and then displays its Desktop.
Success? Let me know if you can successfully boot to the Desktop of PartedMagic, and whether you are using a bootable CD or a flashdrive.

Posted Image
The Desktop of PartedMagic (version 2012-08-09)


:step3: At the PartedMagic Desktop:
  • Double-click the Disk Health icon on the Desktop.
  • In the GSmartControl window that opens, double-click on the device that represents the hard drive.
  • In the Device Information window that opens, click View Output.
    A Smartctl Output window will open.
  • Right-click in the text output > Select All.
  • Right-click in the selected area > Copy.
In the next step you will paste this text into your topic reply.
At the PartedMagic Desktop:
  • Double-click on the Firefox icon to open the Firefox browser window.
  • Enter the BC forums address www.bleepingcomputer.com/forums in the address box and press <ENTER>.
  • Sign in to the forums and locate your topic.
  • Paste the text from the Smartctl Output window in a reply to your topic.

    Note: Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved.
  • Firstly, click on the "Insert code snippet" button Posted Image
  • You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
  • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#12 Wisdom123

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Posted 21 January 2013 - 04:49 PM

smartctl 6.0 2012-10-10 r3643 [i686-linux-3.6.10-pmagic] (local build)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.9
Device Model:     ST3200827AS
Serial Number:    4ND3CE56
Firmware Version: 3.AHH
User Capacity:    200,049,647,616 bytes [200 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA/ATAPI-7 (minor revision not indicated)
Local Time is:    Mon Jan 21 21:43:30 2013 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  433) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (  70) minutes.
SCT capabilities: 	       (0x0009)	SCT Status supported.
					SCT Error Recovery Control supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   117   097   006    Pre-fail  Always       -       141511653
  3 Spin_Up_Time            0x0002   099   098   000    Old_age   Always       -       0
  4 Start_Stop_Count        0x0033   092   092   020    Pre-fail  Always       -       8944
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   088   060   030    Pre-fail  Always       -       704737268
  9 Power_On_Hours          0x0032   081   081   000    Old_age   Always       -       17261
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0033   092   092   020    Pre-fail  Always       -       8377
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   069   055   045    Old_age   Always       -       31 (Min/Max 28/31)
194 Temperature_Celsius     0x0022   031   045   000    Old_age   Always       -       31 (0 11 0 0 0)
195 Hardware_ECC_Recovered  0x001a   082   052   000    Old_age   Always       -       83927802
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0000   100   253   000    Old_age   Offline      -       0
202 Data_Address_Mark_Errs  0x0032   100   253   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     15514         -
# 2  Short offline       Completed without error       00%     10548         -
# 3  Short offline       Completed without error       00%         0         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


hope that works.

#13 AustrAlien

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Posted 21 January 2013 - 04:59 PM

Good job! :thumbup2:

That's all good: No sign of any immediate problem or reason for concern there, but let's test to make sure.

In GSmartControl, go to the "Perform Tests" tab.
  • Run ("Execute") the Short Self-Test.
  • Select and run the Long Self-Test.
  • When the tests are complete, post the report from GSmartControl as you have just done, once again.

AustrAlien
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#14 Wisdom123

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Posted 22 January 2013 - 02:01 PM

Short Test:

smartctl 6.0 2012-10-10 r3643 [i686-linux-3.6.10-pmagic] (local build)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.9
Device Model:     ST3200827AS
Serial Number:    4ND3CE56
Firmware Version: 3.AHH
User Capacity:    200,049,647,616 bytes [200 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA/ATAPI-7 (minor revision not indicated)
Local Time is:    Tue Jan 22 18:55:35 2013 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  433) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (  70) minutes.
SCT capabilities: 	       (0x0009)	SCT Status supported.
					SCT Error Recovery Control supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   117   097   006    Pre-fail  Always       -       149048058
  3 Spin_Up_Time            0x0002   099   098   000    Old_age   Always       -       0
  4 Start_Stop_Count        0x0033   092   092   020    Pre-fail  Always       -       8946
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   088   060   030    Pre-fail  Always       -       704755440
  9 Power_On_Hours          0x0032   081   081   000    Old_age   Always       -       17262
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0033   092   092   020    Pre-fail  Always       -       8379
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   067   055   045    Old_age   Always       -       33 (Min/Max 30/33)
194 Temperature_Celsius     0x0022   033   045   000    Old_age   Always       -       33 (0 11 0 0 0)
195 Hardware_ECC_Recovered  0x001a   062   052   000    Old_age   Always       -       102281918
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0000   100   253   000    Old_age   Offline      -       0
202 Data_Address_Mark_Errs  0x0032   100   253   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     17262         -
# 2  Short offline       Completed without error       00%     15514         -
# 3  Short offline       Completed without error       00%     10548         -
# 4  Short offline       Completed without error       00%         0         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Currently doing the long test :)

#15 Wisdom123

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Posted 22 January 2013 - 03:08 PM

Long:

smartctl 6.0 2012-10-10 r3643 [i686-linux-3.6.10-pmagic] (local build)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.9
Device Model:     ST3200827AS
Serial Number:    4ND3CE56
Firmware Version: 3.AHH
User Capacity:    200,049,647,616 bytes [200 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA/ATAPI-7 (minor revision not indicated)
Local Time is:    Tue Jan 22 19:57:22 2013 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  433) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (  70) minutes.
SCT capabilities: 	       (0x0009)	SCT Status supported.
					SCT Error Recovery Control supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   117   097   006    Pre-fail  Always       -       149048058
  3 Spin_Up_Time            0x0002   099   098   000    Old_age   Always       -       0
  4 Start_Stop_Count        0x0033   092   092   020    Pre-fail  Always       -       8946
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   088   060   030    Pre-fail  Always       -       705105965
  9 Power_On_Hours          0x0032   081   081   000    Old_age   Always       -       17263
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0033   092   092   020    Pre-fail  Always       -       8379
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   059   055   045    Old_age   Always       -       41 (Min/Max 30/41)
194 Temperature_Celsius     0x0022   041   045   000    Old_age   Always       -       41 (0 11 0 0 0)
195 Hardware_ECC_Recovered  0x001a   060   052   000    Old_age   Always       -       13
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0000   100   253   000    Old_age   Offline      -       0
202 Data_Address_Mark_Errs  0x0032   100   253   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%     17263         -
# 2  Short offline       Completed without error       00%     17262         -
# 3  Short offline       Completed without error       00%     15514         -
# 4  Short offline       Completed without error       00%     10548         -
# 5  Short offline       Completed without error       00%         0         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.





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