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PLEASE PLEASE PLEASE HELP!!


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#1 Mitsa123

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Posted 19 January 2013 - 05:25 PM

Hi everyone.

I'm really sorry if this post is in the wrong place but its the first time if ever used something like this....basically let me cut a long story short.

Couple of days ago I thought I would back up all my pictures videos and songs onto an external hard drive...I thought I'd just check a few pictures for some unknown reason first, when I did windows photo viewer said
WINDOWS PHOTO VIEWR CAN'T OPEN THIS PICTURE BECAUSE EITHER IT DOESN'T SUPPORT THIS FILE FORMAT OR YOU DOMT HAVE THE LATEST UPDATES TO PHOTO VIEWER.

I spent ages trying to open the pictures in paint and other apps but nothing worked.....then...
I noticed a document on my desktop like a notepad...it said WARNING so I opened it, that's when I realised what happens....it said all my files have been encrypted and pay £100 and we will encrypt etc etc, all word docs, music, vids , pics all don't open, either states the above or that the file is corrupt.

I know this is a virus/ scam but what can I do, I have years and years worth of work on there, I don't care about the rest but its the family pics that mean so much to me.

I know I should have backed everything up but it's too late now.

I would really appreciate any help, I have windows 7 on my computer.

I'm really desperately trying to search the net for answers, have been looking on the computer non stop for a solution but nothing, my pc boots up just fine, can access everything and Internet, just can't view files....

Interestingly, you know when you have an album with pics in it....and the album has a few preview pages on the front of the icon, you can view some pics from there if you know what I mean...when you double click it I get the above message and the pics don't open.

Please help!!!

Thank you so much.

Edited by hamluis, 19 January 2013 - 08:17 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 25 January 2013 - 02:57 PM

OP has made multiple postings re situation...currently open topic in MRL.

This topic is now closed.

Louis




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