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Endless loop of BSOD 0x0000007b


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18 replies to this topic

#1 tones911

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Posted 19 January 2013 - 11:16 AM

Mod edit:MOVED to Virus, Trojan, Spyware, and Malware Removal Logs ~~boopme


Greetings:
I am getting the following endless loop when I try to start up my HP Probook laptop. I cannot get into anything or stop it even to try anything.
A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is your first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:
***STOP: 0X0000007B (0xFFFFF880009A9928,0xFFFFFFFFC000000D,0x0000000000000000,0X00000000000000000

I’ve tried to start in Safe Mode to no success. Tried Start Up Repair-no success. The Last Known Configuration option came up with a blank screen and just the mouse arrow.
Any ideas? Thanks.

Edited by boopme, 30 January 2013 - 09:21 PM.


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#2 AustrAlien

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Posted 19 January 2013 - 04:01 PM

STOP 0x0000007B: INACCESSIBLE_BOOT_DEVICE

Usual causes: Hard drive, File system, Boot sequence errors, Device driver, Virus infection (in particular check the MBR)

In your case you report a Stop: 0x0000007B (, 0xC000000D, , ) error in which the value C000000D = STATUS_INVALID_PARAMETER
  • This is most likely the result of partition table &/or boot file corruption (based on previous experience) ... most often caused by malware.
What was happening on the system prior to this problem developing?
  • Were you aware of any possible malware infection on the system before this problem arose?
    • Were you attempting to remove malware when the system became unbootable?
    • Have you had to deal with malware on the system recently?
  • If not malware, was there any other issue evident with the system or were you doing anything unusual that may have inadvertently caused this problem?

AustrAlien
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#3 tones911

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Posted 19 January 2013 - 08:49 PM

I think its malware. I was trying to remove the FBI ransomeware virus.

#4 AustrAlien

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Posted 19 January 2013 - 10:06 PM

Please sit tight and be patient for now:
  • I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.
  • A suitably experienced helper will respond when they are available.

AustrAlien
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#5 thisisu

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Posted 20 January 2013 - 07:51 AM

Hello and welcome to BleepingComputer! :welcome:

My name is Thisisu and I will be helping you with your malware related computer problems.

I do have some basic rules while we are working together so please read and follow them:


  • Be specific!
    • If you come across a problem while performing any of the steps listed here, do not simply state "It did not work." Tell me the exact error you encountered if one was given to you. For example, this is a much better response: "When I ran the ____ tool, an error box appeared on my screen and said 'Illegal operation attempted on a registry key that has been marked for deletion.'. There is only an 'OK' button in the box."
  • Do not run any scans/fixes on your own!
    • If at any time you feel that you can handle the rest of your computer problems on your own without my help, just let me know! I will not be offended and there are other users that need the help. However, do not perform scans and/or fixes that I have not asked you to do on your own and then expect me to continue helping you because I will not!
  • I will close the topic if I have not heard a response from you within 72 hours.
    • If you are going to be away, just let me know and I will leave the topic open until you can return.

Let's begin:

  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flash drive into the infected PC.
  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html


    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    Select Command Prompt

    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
[/list]

#6 tones911

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Posted 20 January 2013 - 02:11 PM

Thanks for the info. My issue is the following: After I select US as the language and next screen is a window with the heading System Recovery Options. Problem is there is only one option: Start up repair. (For the Windows 7). I have tried to run this but after is tries to repair the message is "Starup Reapir Cannot repair this computor automatically". I click finish and the only two options are shut down and restart. I've tried this sequence a few times. What do think I should try next?

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#7 thisisu

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Posted 20 January 2013 - 06:38 PM

Try this:

Going by Photo 2.JPG, click "Don't Send" and then click "View advanced options for system recovery and support".
Does Command Prompt show up now?

#8 tones911

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Posted 20 January 2013 - 09:38 PM

When I do that the first screen, (Photo 1) appaers.

#9 thisisu

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Posted 20 January 2013 - 11:42 PM

Hi,

Let's try a different method:

Please download HitmanPro to your desktop.
Press this link for the complete "User Manual" for HitmanPro.Kickstart.

  • Launch the program by double clicking on HitmanPro.exe. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
  • Click on the "HitmanPro.Kickstart button to create a bootable USB-stick with HitmanPro.Kickstart
    Posted Image
  • Now insert the USB flash drive that will be used to write the HitmanPro.Kickstart files to.
    • As soon as one or more USB flash drives are detected, a selection screen will be presented.
  • Now select the USB flash drive on which you want to place the HitmanPro.Kickstart files and press the button Install Kickstart.
  • Importtant! Be aware that that all contents of the selected flash drive will be erased before the HitmanPro.Kickstart files are written.
  • If you press the ‘Yes’ button now, the selected USB flash drive will be formatted and all necessary HitmanPro.Kickstart files will be retrieved from the HitmanPro servers and written to the flash drive
  • Once the process is completed you can now remove the USB flash drive from the PC and use it to remove the malware from a ransomed PC.
  • Now insert the HitmanPro.Kickstart USB flash drive into a USB port of the ransomed PC and start the PC.
  • During the startup of the PC, enter the (BBS) Bios Boot Selector menu and select the USB flash drive that contains HitmanPro.Kickstart to boot from.
    • If it's not possible to enter the BBS go into the BIOS and set the USB option as your first boot-device by the boot-sequence.
  • The default way to boot is option 1, which skips the master boot record of your hard drive. If you do not press any key, the process will continue after 10 seconds using the default boot selection.
  • If you see a logon screen you can either select a user and logon, or if you wait approximately 15 seconds, HitmanPro will be started on your Windows logon screen.
  • Click on the next button. You must agree with the terms of EULA.
  • Check the box beside "No, I only want to perform a one-time scan to check this computer".
  • Click on the next button.
  • The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
  • Click on the next button and choose the option activate free license
  • Click on the next button and the infections where will be deleted.
  • Click now on the Save Log option and save this log to your desktop.
  • Click on the next button and restart the computer.
  • Copy the information of HitmanPro_20130116_1239.log in your next reply


#10 tones911

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Posted 21 January 2013 - 08:08 PM

Thanks again. Appreciate the effort.
Could not boot from flash drive. Program download fine. I even tried it on the computor I download it on and it ran fine. Trien both selection 1 and when it didn't work started over and tried selection 2. It got to the point in photo 1 then defaulted to the screen in photo 2.

Attached Files



#11 thisisu

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Posted 21 January 2013 - 08:32 PM

Hi,

What happens when you choose the "Start Windows Normally" option from photo 2?

Edited by thisisu, 22 January 2013 - 03:40 PM.


#12 thisisu

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Posted 22 January 2013 - 03:40 PM

Hello,

I've updated my previous post. Please refresh your browser, read, and then answer my question when you get a chance.

Thanks!

#13 tones911

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Posted 22 January 2013 - 08:36 PM

Hello-

It comes up with the original issue-BSOD. I will be able to get my hands on a Windows & disc tomorrow but not the one that was used for my laptop. Is there anything I can do with that? Again thanks for the help.

#14 thisisu

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Posted 23 January 2013 - 05:42 AM

I'd like you to try the FRST instructions again, this time using the Windows 7 installation CD. Let me know how you progress.

#15 thisisu

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Posted 23 January 2013 - 03:02 PM

I'd also like to know if you changed any settings in BIOS while you were troubleshooting on your own. Particularly did you happen to change the controller operating mode? E.g. Went from AHCI to IDE




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