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Windows 7 laptop messed up after updating


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#1 GoddessIsa

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Posted 19 January 2013 - 03:37 AM

Hi everyone. My best friend recommended this forum to me, she said you guys really helped her out so hopefully ill have the same luck. Fingers crossed.

I have a three year old Sony Vaio laptop that came with Windows 7 Home Premium on it. Since I got it, whenever Windows does an automatic update the laptop is super slow for a few days. Locks up, won't shut down, is generally unusable. Then all of a sudden it's fine. I've gotten used to this, but last week, after it updated it wasn't at all fine.

Programs that automatically opened on startup, if you tried to click on one, the screen turned black. It might then return to a normal screen with just the application (Spotify for instance) being black. You can't click on or open anything or close it. And if you try to shut down the computer, that just freezes on the logging off screen. After four days it came on like normal, and I was using it and in the middle of updating a blog it froze again and stopped letting me do anything, I've turned it on once since then and it's still not letting me do anything.

So I obviously have no idea what's wrong or how to fix it. I've looked and googled and can't find anything online that might help me. Thanks in advance for any help you can give me.

Lisa

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#2 dc3

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Posted 19 January 2013 - 10:27 AM

Can you boot into Safe Mode?

How long has this been happening?

Are you restarting this computer after it updates?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 GoddessIsa

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Posted 19 January 2013 - 02:23 PM

Yes I can boot into Safe Mode. I've done that and tried System Restore and it didn't fix things.

This particular problem started a week ago Wednesday around three am when Windows did an automatic update.

The computer automatically restarts after the updates. This last time it stayed on the Logging Off screen for a good hour before coming back on. And when it came back on it wasn't working right.

#4 dc3

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Posted 19 January 2013 - 02:27 PM

Just for the knowledge I have to ask, did you use a restore point prior to this problem?

Have you tried deleting the update which started this?

Edited by dc3, 19 January 2013 - 02:28 PM.

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#5 GoddessIsa

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Posted 21 January 2013 - 04:34 PM

Sorry for the late reply I couldn't get into the site for some reason.

Yes I picked an earlier restore point.

How would I go about deleting the update? And I'm not sure the computer would let me?




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