Posted 22 January 2013 - 12:19 PM
I have been trying very hard for two weeks to get this computer to boot in normal and/or safe mode with no success. I ran every bootable anti virus tool I could find and found and deleted a few virus such as Trojan TR/Crypt.Gen, JS/Heur and Trojan/Tracur.B, but still couldn't get a boot in windows. I ran a windows recovery (keeping my data files) from a HP windows xp Operating System CD I had. After that, I could then boot into windows but the system was very slow and some strange things were happening, so I decided to use the Windows Operating System CD to do a partition and destructive restore.
After that, I was able to boot, so I used the very old windows explorer browser that came on the Installation disk to download and install Windows XP SP3 (SP1 came on the disk). Then I downloaded AVG and MalwareBytes and ran AVG in normal mode and was surprised to find two instances of Trojan JS/Tracur. AVG removed both. I can't find a log file or quarantine log on the 2013 AVG so I don't know exactly what files it found the viruses on, but I remember one was on a Norton 360 file, the program I had been running on the computer before the reinstall.
I am a novice, but I would have thought all files pertaining to the old Norton 360 would have been removed, but obviously not. I then ran a full scan with MBAM and it found nothing.
For now, I am attributing all my problems to a deeply imbedded virus. I let a person who was supposed to be a Norton technician have control of this computer on several different occasions in December working on a problem with Norton Identity Safe feature and Firefox 17, and later I found out it was simply a matter that Norton had not done a patch to make Norton Identity Safe compatible with Firefox 17. I had MBAM and a couple other antivirus programs installed on this PC (I did not have them running--- only used them occasionally to check against Norton 360 which was my primary antivirus) The technician promptly removed all except Norton, and I began to have troubles soon after, which got worse and worse first manifesting itself that I was unable to even install or run several anti-virus programs. Then I got to where I couldn't even boot.
I seem to be up and running now as of 3:30am this morning!!
My hard drive seems to be physically OK. I will try to find a diagnostic tool to run for the HDD now that I can boot. The HUTIL tool recommended on a very old Samsung web page and other places wouldn't work for this Samsung HDD
Any specific recommendation for a diagnostic tool for me to try would be appreciated.
Thanks very much for all your suggestions and help