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Ethernet works but Wi-Fi doesn't


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3 replies to this topic

#1 Connor.

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Posted 18 January 2013 - 10:10 AM

The laptop (XPS M1330, Vista) doesn't connect to our network. It recognizes available signals but doesn't connect. Other computers connect fine to the network.

Winsock fix repairs the issue after one reboot but the next reboot reverts the progress. Command-line solutions (netsh int, many other flags on netsh) fail to make any headway. Not a card issue, an external wi-fi adapter doesn't connect either (with proprietary driver/software) and the wi-fi connects through a Hiren's boot CD. We tried giving it a static IP but that doesn't help at all.

My diagnosis is a low-level software issue. SFC "discovered" and "repaired" some broken system files but the issue persisted. I believe we've run an MBAM quick scan but I don't want to waste my time with a full scan on the basis that a virus wouldn't get rid of wi-fi connectivity but leave wired in tact.

We've tried all we can on this machine and it's getting very frustrating. If anybody here has experience with this issue, please enlighten me. I've had it for four days with no semblance of success (besides the one-time winsock fix).

If I was on the computer, I would attach an image of the computer connecting to the network with "local only" connection. You know the deal... Computer -------- Network ----x---- Internet and a 169.254.xx.xx IP address.

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#2 InadequateInfirmity

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Posted 19 January 2013 - 04:17 PM

Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.bleepingcomputer.com/farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

#3 ComputerWolf

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Posted 05 July 2013 - 06:32 PM

MiniToolBox by Farbar Version: 16-06-2013
Ran by Joshua (administrator) on 05-07-2013 at 16:24:39
Running from "E:\"
Windows Vista ™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

D-Link DFE-530TX+ PCI Fast Ethernet Adapter (rev.F) = Local Area Connection 2 (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Joshua-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Unable to contact IP driver, error code 50,

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/05/2013 04:23:15 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000, time stamp 0x47919291, faulting module hpslpsvc64.dll, version 140.0.323.0, time stamp 0x4b63f04a, exception code 0x40000015, fault offset 0x000000000003eb8d,
process id 0x1014, application start time 0xsvchost.exe_HPSLPSVC0.

Error: (07/05/2013 04:21:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/05/2013 04:21:14 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000, time stamp 0x47919291, faulting module hpslpsvc64.dll, version 140.0.323.0, time stamp 0x4b63f04a, exception code 0x40000015, fault offset 0x000000000003eb8d,
process id 0x9a8, application start time 0xsvchost.exe_HPSLPSVC0.

Error: (07/05/2013 04:21:10 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000, time stamp 0x47919291, faulting module hpslpsvc64.dll, version 140.0.323.0, time stamp 0x4b63f04a, exception code 0x40000015, fault offset 0x000000000003eb8d,
process id 0xad8, application start time 0xsvchost.exe_HPSLPSVC0.

Error: (07/05/2013 03:21:31 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000, time stamp 0x47919291, faulting module hpslpsvc64.dll, version 140.0.323.0, time stamp 0x4b63f04a, exception code 0x40000015, fault offset 0x000000000003eb8d,
process id 0x1380, application start time 0xsvchost.exe_HPSLPSVC0.

Error: (07/05/2013 03:09:09 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000, time stamp 0x47919291, faulting module hpslpsvc64.dll, version 140.0.323.0, time stamp 0x4b63f04a, exception code 0x40000015, fault offset 0x000000000003eb8d,
process id 0x1078, application start time 0xsvchost.exe_HPSLPSVC0.

Error: (07/05/2013 03:06:41 PM) (Source: Application Error) (User: )
Description: Faulting application RunDll32.exe, version 6.0.6000.16386, time stamp 0x4549b0e1, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e39f, exception code 0xc0000005, fault offset 0x00062003,
process id 0x13b0, application start time 0xRunDll32.exe0.

Error: (07/05/2013 03:03:31 PM) (Source: Application Error) (User: )
Description: Faulting application RunDll32.exe, version 6.0.6000.16386, time stamp 0x4549b0e1, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e39f, exception code 0xc0000005, fault offset 0x00062003,
process id 0x13b0, application start time 0xRunDll32.exe0.

Error: (07/05/2013 02:32:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/05/2013 02:31:56 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000, time stamp 0x47919291, faulting module hpslpsvc64.dll, version 140.0.323.0, time stamp 0x4b63f04a, exception code 0x40000015, fault offset 0x000000000003eb8d,
process id 0x844, application start time 0xsvchost.exe_HPSLPSVC0.


System errors:
=============
Error: (07/05/2013 04:24:49 PM) (Source: Service Control Manager) (User: )
Description: HTTP%%1233

Error: (07/05/2013 04:24:05 PM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068

Error: (07/05/2013 04:24:05 PM) (Source: Service Control Manager) (User: )
Description: Network Location AwarenessTCP/IP Protocol Driver%%2

Error: (07/05/2013 04:24:05 PM) (Source: Service Control Manager) (User: )
Description: TCP/IP Protocol Driver%%2

Error: (07/05/2013 04:23:21 PM) (Source: Service Control Manager) (User: )
Description: Windows Update%%2147952450

Error: (07/05/2013 04:23:20 PM) (Source: Service Control Manager) (User: )
Description: HP Network Devices Support3

Error: (07/05/2013 04:23:08 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: 2147952450

Error: (07/05/2013 04:23:07 PM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068

Error: (07/05/2013 04:23:07 PM) (Source: Service Control Manager) (User: )
Description: Network Location AwarenessTCP/IP Protocol Driver%%2

Error: (07/05/2013 04:23:07 PM) (Source: Service Control Manager) (User: )
Description: TCP/IP Protocol Driver%%2


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2013-03-07 09:57:20.479
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2013\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-03-07 09:57:20.120
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2013\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-03-07 09:57:19.746
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2013\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-03-07 09:57:19.356
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2013\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-03-07 09:57:18.950
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2013\Drivers\avgidsdrivera.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-03-07 09:57:18.576
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2013\Drivers\avgidsdrivera.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-03-07 09:57:18.202
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2013\Drivers\avgidsdrivera.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-03-07 09:57:17.827
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2013\Drivers\avgidsdrivera.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-03-07 09:57:13.802
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2013\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-03-07 09:57:13.428
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG2013\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.4)
Agere Systems PCI-SV92PP Soft Modem
ATI Catalyst Install Manager (Version: 3.0.685.0)
AVG 2013 (Version: 13.0.2904)
AVG 2013 (Version: 13.0.3199)
AVG 2013 (Version: 2013.0.2904)
Canon iP4300
Canon My Printer
ccc-utility64 (Version: 2008.0722.2135.36815)
Cradle Of Persia (Version: 1.0.0.0)
D-Link PCI Fast Ethernet Adapter
Golden Trails - The New Western Rush (Version: 1.0.0.0)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
LSI PCI-SV92PP Soft Modem (Version: 2.2.98)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Network64 (Version: 140.0.215.000)
Shop for HP Supplies (Version: 14.0)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
World Mosaics (Version: 1.0.0.0)
World Voyage (Version: 1.0.0.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 3838.27 MB
Available physical RAM: 2576.49 MB
Total Pagefile: 7861.08 MB
Available Pagefile: 6404.96 MB
Total Virtual: 4095.88 MB
Available Virtual: 3996.36 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:586.4 GB) (Free:455.77 GB) NTFS
3 Drive e: (USB MEMORY) (Removable) (Total:0.12 GB) (Free:0.1 GB) FAT

========================= Users: ========================================

User accounts for \\JOSHUA-PC

Administrator Guest Joshua

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

21-03-2013 22:45:21 Removed Java™ 6 Update 31
21-03-2013 22:46:13 Installed Java 7 Update 17
21-03-2013 23:06:19 Windows Update
21-03-2013 23:25:39 Windows Update
21-03-2013 23:31:08 Windows Update
26-03-2013 17:53:47 Installed Medialink MWN-USB150N
26-03-2013 17:54:19 Device Driver Package Install: Ralink Network adapters
26-03-2013 17:55:01 Device Driver Package Install: Ralink Network adapters
26-03-2013 17:55:49 Installed Microsoft Visual C++ 2005 Redistributable
10-04-2013 07:55:02 Windows Update
12-04-2013 03:11:28 Scheduled Checkpoint
24-04-2013 08:28:57 Windows Update
15-05-2013 04:37:11 Windows Update
12-06-2013 07:52:56 Windows Update
12-06-2013 21:41:10 Windows Update
29-06-2013 21:43:52 Device Driver Package Install: Marvell Network adapters
05-07-2013 21:35:43 Installed D-Link DFE-530TX+

**** End of log ****



#4 InadequateInfirmity

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Posted 06 July 2013 - 11:29 AM

How about the fss log and I'm assuming that you are the op computerwolf.






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